i purchased refurbished apple ear pods pro for £57.00 Delivery was before miday the next day. Earpods have been re branded by the new seller but as i opened the case my apple phone picked them up... See more
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See what reviewers are saying
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... See more
Company replied
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... See more
Company replied
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... See more
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Company details
Written by the company
We are a pioneering tech firm based in Hong Kong, specializing in cutting-edge AI-driven solutions for financial analytics. Their innovative platforms leverage machine learning algorithms to empower businesses with real-time data insights, enhancing decision-making processes in the rapidly evolving financial landscape."
Contact info
Cavendish Centre Wong Chuk Hang, Eastern District, Hong Kong
- +8523105 8918
- sales@kfdhk.co.uk
- kfdirect.co.uk
I have not received my order yet
12 August 2023
Unprompted review
Reply from KFDT HongKonk
Dear Nancy,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
I would have to say good delivery…
I would have to say good delivery service at times are early and other times for me on time so very good.
22 May 2023
Unprompted review
Reply from KFDT HongKonk
Dear Jo,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Had some questions before I made the…
Had some questions before I made the purchase, customer service was excellent. Choose delivery for up to 10 working days but purchase was received in 4working days.
2 June 2023
Unprompted review
Reply from KFDT HongKonk
Dear KEN,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Not refurbished Apple Airpods - avoid
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a replacement. These then broke within 4 months. Having now bought some legitimate Apple Airpods, I can can confirm the Airpods KF-Direct are selling are fake knock-offs from China. Do yourself a favour, avoid this company and save up for a proper pair of earphones.
16 May 2023
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Daniel
Customer Care
Outstanding Service!
Really good communication, delivery came on time, product works exceptionally
26 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Hansel,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent service
Excellent service, received my order on time. Great service.
5 May 2023
Unprompted review
Reply from KFDT HongKonk
Dear Sherlan,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
AirPod Pros
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delivery. Customer service were also very helpful. Highly recommend.
18 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear LH,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Viva KFDirect!
Everything, the whole process was great. Starting from the TrustPilot high rating, I felt safe all the process. The order came well on time and exactly as I had ordered. The product was exactly as what was described.
21 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Noel,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Reply from KFDT HongKonk
Dear Saeed,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent quality of product and fast
Excellent quality of product and fast, professional service
20 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Juliette,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Easy website to use and very quick…
Easy website to use and very quick delivery
17 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear D Pitcock,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Everything works perfectly
17 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Oana,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Reply from KFDT HongKonk
Dear Sue,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Easy to order at a good price
Easy to order at a good price. Works well - sound excellent
7 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Derek,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent!
Very good and reliable arrived on time. Slightly shorter than I expected but does the job
16 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Muzammel,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Very fast delivery and cheap products
Very fast delivery and cheap products. Lightning cable worked perfectly.
20 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Marcus,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent service
speedy delivery, great items, very happy with my purchase, would highly recommend this company.
3 March 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Airbuds 3rd generation
At first, I was confused about quality of the airbuds i received but after a day of use and comparing it with other original airpods, I was convinced that there's no major difference between these airbuds and those overpriced airpods. The company kept a very supportive role in whole scenario when i contacted them about return and refund polic. So overall experience with KFDIRECT was amazing.
6 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Muhammad,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Quick and easy
Easy ordering, charger cables good quality. Arrived ahead of expected time. All good 👍
10 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Ian,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent service
Clear description and ordering options. Kept informed and delivered on time
12 April 2023
Unprompted review
Reply from KFDT HongKonk
Dear Dee,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
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