i purchased refurbished apple ear pods pro for £57.00 Delivery was before miday the next day. Earpods have been re branded by the new seller but as i opened the case my apple phone picked them up... See more
Company replied
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See what reviewers are saying
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... See more
Company replied
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... See more
Company replied
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... See more
Company replied
Company details
Written by the company
We are a pioneering tech firm based in Hong Kong, specializing in cutting-edge AI-driven solutions for financial analytics. Their innovative platforms leverage machine learning algorithms to empower businesses with real-time data insights, enhancing decision-making processes in the rapidly evolving financial landscape."
Contact info
Cavendish Centre Wong Chuk Hang, Eastern District, Hong Kong
- +8523105 8918
- sales@kfdhk.co.uk
- kfdirect.co.uk
The perfect purchasing experience.
I got the product needed at a very good price. Delivery was fast and communication great throughout.
29 December 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Everything as described
Everything as described, with a quick and efficient service.
10 January 2024
Unprompted review
Reply from KFDT HongKonk
Dear Dre,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Brilliant all round!
Quality product
at great price with speedy service
7 January 2024
Unprompted review
Reply from KFDT HongKonk
Dear Jacqui,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
You replied to my review asking me to…
You replied to my review asking me to email you yet the reason I have had to the the review is because you don't reply to emails absolutely shocking
28 December 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
Please note that we have not received any email from your side, we have rechecked the mailboxes and all of the emails are replied on the same day.
We request you to please send us an email so that we can solve your matter to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Reply from KFDT HongKonk
Dear Delyth,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Timely delivery
Timely delivery, good communication and the product as advertised. I was pleased to find such a great deal.
17 November 2023
Unprompted review
Reply from KFDT HongKonk
Dear Yolanda,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
First class shopping experience
Good description of item and extremely good price. Arrived very quickly. I have installed it very easily and it gives excellent all round light. Have bookmarked the site for the future.
10 November 2023
Unprompted review
Reply from KFDT HongKonk
Dear Charles,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Reply from KFDT HongKonk
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Shocking customer service
Disappointed with the company and how they handled an error on their part.
I ordered an item on Saturday 11 November 23, order number KFDT20231122263
The company delivered the wrong item, I bought direct From their website but it was delivered via Amazon, so no easy way of returning without me having to pay for postage
I contacted their customer service email to explain they have sent me the wrong product, with a photo of the wrong product and that I need what I ordered for a time sensitive job. Every time they responded, they did not read what I put in the email and ended up offering me 50% off the product that I didn’t want or ordered.
I emailed them 5 times to ask them to send out what I ordered and for what I paid for. I don’t have the time to have to write 5 emails over 5 days( slow responses from the company)
My last resort is to now leave this honest review. Their reviews seem good for the products, but when something goes wrong, how they handle things is shockingly bad and not professional at all.
12 November 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience this may have caused.
Please be informed that we have provided you the return instructions twice, but the item has not been returned back to us.
currently we are waiting for you to send the item back to us so that we can investigate which item was send and then we will be able resolve the matter.
Kind Regards
Dave
Customer Care
great product quick delivery
14 November 2023
Unprompted review
Reply from KFDT HongKonk
Dear Awais,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good lights
14 November 2023
Unprompted review
Reply from KFDT HongKonk
Dear Mansoor,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
I ordered a product through PayPal
I ordered a product through PayPal. I received a couple of phone calls, telling me that it’s been a problem processing the payment and would send me an email with a link.
The email arrived with a link supposedly to stripe which I declined to open as we are constantly advised not to open links on emails.
I told them I did not use stripe, but only PayPal. I then received an email asking me if I used PayPal which I confirmed. I was then informed I would receive a link to PayPal, but no link ever arrived.
I then received a text message requesting me to open the link to stripe which I have not done.
I find the behaviour of the company very suspicious indeed, and well below the standards. One would expect for a from a company who can be trusted.
11 November 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
Please be informed that we take such steps to avoid fraudulent payments and securing our customer's money.
There was an alert from the bank on your payment so we had to take necessary steps to secure our genuine customers and avoid fraudulent payments.
If you have any query please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Website good
Website good, prices very good and arrived safely within 3 days of ordering online.
Would recommend and use again.
18 October 2023
Unprompted review
Reply from KFDT HongKonk
Dear Terry,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Brilliant
Brilliant. My grandson loved his light. He's crazy about dinosaurs. It looks beautiful and sends him off to sleep. Thank you
10 October 2023
Unprompted review
Reply from KFDT HongKonk
Dear Susan,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Quick service and delivery.
27 October 2023
Unprompted review
Reply from KFDT HongKonk
Dear Paul,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Under couter led lights.Great product and good delivery
Great product and good delivery
3 October 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Very easy to order.
Very easy to order.
Delivery was quicker than expected.
Products and Prices can't be faulted.
Would highly recommend.
20 September 2023
Unprompted review
Reply from KFDT HongKonk
Dear Walter,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Fake Airpods
As so many others have reported. This company sells supposedly refurbished airpods but they are fake. I had to replace one of the airpods after a year and a half so went to Apple but I can’t sync a new AirPod with the case as they are fake. Confirmed by Apple. Avoid.
21 August 2023
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience this may have caused.
Please note that once a product have been refurbished by 3rd party then the brand will not take responsibility for it.
If you need any furhter assistance please do let us know.
Kind Regards
Dave
Customer Care
Replaced broken item with no issue
14 August 2023
Unprompted review
Reply from KFDT HongKonk
Dear Marie,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Service was really good I recommend to…
Service was really good I recommend to do shopping from here
12 August 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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