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kfc.co.za Reviews 109

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TrustScore 3.5 out of 5

3.5

Take Away Service
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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and welcoming staff, noting that many employees serve with a smile. Many people are also satisfied with the freshness and taste of the food, often describing it as hot and delicious. Reviewers appreciate the quick service and efficient order fulfillment, with many mentioning that their orders were accurate and received in a timely manner. The cleanliness of the restaurants is also a common positive point among consumers. However, some people were dissatisfied with the product quality, specifically mentioning issues like cold or stiff food, incorrect orders, and items not prepared as advertised, such as "dunked wings" lacking sufficient sauce. A few other people also felt that the service was poor, citing instances of rude staff, long waiting times, and problems with receiving change or complete orders. There were also concerns about food quality, with one customer reporting an issue with the freshness of coleslaw.

What people talk about most

Service

Users describe ambiguous interactions with service. Many customers praise the excellent and fast service,... See more

Staff

Clients share ambiguous opinions on staff. Many customers praise the staff for being friendly, welcoming, and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast and accurate orders, with... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the food for being fresh, hot, and... See more

Product

People report negative experiences with product quality. Many customers express dissatisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to kfc randparkridge,wow i have never been so happy,staff at randpark are very friendly and very active,my food was hot and fresh,for sure im going back there again

Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delic... See more

Rated 5 out of 5 stars

Very good i ate the most tender loving chicken and fresh hot wings with an amazing dine in experience. The place was clean to dine in and the service was excellent

Rated 5 out of 5 stars

Nice treat. Warm welcome. Goo hospitality Even make my day special by singing a happy birthday song! 👏😘🤗

Company details

  1. Take Away Service
  2. Fast Food Restaurant
  3. Online Food Ordering Service
  4. Pizza Delivery

Contact info

3.5

Average

TrustScore 3.5 out of 5

109 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Ordered a wicked box and original all…

Ordered a wicked box and original all star box all the food was cold n the zinger burger was stiff n cold tasted like left over take aways. KFC V & A waterfront im disgusted in your service. Date was 17th of may 2025 order number 238

17 May 2025
Unprompted review
Rated 5 out of 5 stars

In this cloudy weather I woke up late…

In this cloudy weather I woke up late and couldn't prepare myself breakfast so on my way to work I passed through kfc Lambton for breakfast and It truly exceeded the expectations. The food was so fresh and warm my coffee was also hot I'm very happy with their service as well as their food

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Good day I visited kfc moorton…

Good day I visited kfc moorton yesterday late around 6pm when I entered I smell a kfc which make me hungry 😋 and the staff were so nice to me they even asked me how was my family which is the first time I had a experience cashier lake that gal who sav mi

1 March 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with KFC…

I am extremely disappointed with KFC…
I am extremely disappointed with KFC, on the website they’re supposed to open at 7am but that is not the case. They need to stop misleading customers about the operating times.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Absalutely discussed with the…

Absalutely discussed with the presentation of KFC food.

Ordered a Double crunch burger. Only requested the lettice to be removed. Received the burger 2 times smaller then the previous one. Only cheese the meat an a bun as thin as paper. Not R73.90 worth.
The Fransice should please have a look at the quality of there food. Will never order again.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I just had great were the lady by kiosk…

I just had great were the lady by kiosk assisted with smile, it was much easier no waiting time and fantastic wings cooked very well even my family enjoyed it and store atmosphere was good and staff very professionally and trained well with good communication skills thumps up to Thandazile who delivers very quickest services and to the rest of the employees keep it up preparing best chicken

26 January 2025
Unprompted review

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