A few years ago I had a fob replaced and I got it in a few days. It’s completely different now. I paid extra and my receipt clearly says that turnaround is 2 to 3 days from order to delivery. I receiv... See more
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See what reviewers are saying
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... See more
We ordered remotes, and the experience was not pleasant ... more than 3 weeks they haven't received, they said 2 or 3 dates, but missed. Then I request to speak with the manager, Nathan, and he pro... See more
A little rocky from the start, however Keyzee went above and beyond to rectify the situation. The key did not fit the lock, however we worked out that it was the lock barrel and not the key. They acci... See more
Company details
Written by the company
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Contact info
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australia
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
3.6
Average
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very efficient very professional and…
Very efficient very professional and very quick
Thanks guys great job
11 September 2024
Spot on online fob order
Great communication to ensure the order was correct and programmed for the building as required. Product was delivered in a timely manner as well.
11 September 2024
Easy Ordering Process, Not so secure!
I ordered a key online for my apartment door and got sent the keys to someone else's apartment. I had to call another locksmith to change my locks as i do not trust this company anymore, if i can get my neighbors keys so easily what's stopping them? I also called the locksmith as an undercover customer and asked for their key prices for the restricted key, they charge $33.50 with shipping, Keyzee charges well over $100!!
2 September 2024
Unprompted review
Reply from Keyzee
Hi Abraher,
We have no record of you placing an order with us in our system. We have requested you to provide information regarding this order via trustpilot and you haven't provided any. Therefore we believe that this review is not genuine.
Our warehouse team double check every key code before it's sent to any customer to ensure the highest standards of security. and have not had any occurence like you have put in this review to date.
The cost of a key on our platform varies depending on the fees charged by the Owners Corporation Manager which are pre-agreed to by your Owners Corporation. If you have any issues with the charges please raise it through those channels.
Best,
Keyzee Customer Care Team
Excellent Service
I urgently needed a new remote for the gate at our building. This has been outsourced to Keyzee. I explained I couldn’t get in or out with my faulty device, Mason did everything he could to ensure that I could pick a new one within a couple of hours. Excellent service and I am very grateful.
2 September 2024
Unprompted review
Still waiting
The order took really long time to process. I was bit frustrated but can't totally complain Keyzee though as there were few parties involved. Thank Mason for showing his care to the customers and giving the order a final push. Really apricated your help.
5 August 2024
Mason has been responsive, problem solve quickly
Mason has been responsive, had tried his best to solve the problem. Eventually the issue had been solved . Am a happy client now . 😊
23 August 2024
Unprompted review
Well organised and did everything over…
Well organised and did everything over the phone no hassle.
Had great follow up on what was ordered
8 August 2024
Unprompted review
Fast and Easy
It was fast and easy to order, pay and receive my item through the system.
5 August 2024
WOW!
Wow! What customer service. Thank you for being so attentive with my order & my queries. Even after hours you were very helpful & offered to stay back when I needed assistance.
7 August 2024
Unprompted review
Great customer service
Great customer service. Required a new garage remote really urgently. They turned around the request and delivered promptly with minimal inconvenience.
31 July 2024
Unprompted review
Easy to deal with
1 July 2024
Great service and quick
4 July 2024
Great Communication
Clear, courteous and timely communication ensured all supply details were correct and delivery requirements met.
1 July 2024
took a bit longer than expected
took a bit longer than expected, but definitely a service I would trust!
24 June 2024
Keys arrived at last.
The time from ordering to receipt of keys was 8 working days - was a long wait
Also the keys were not sent as registered mail as stated by the Keyzee staff member.
3 June 2024
Received on time and despite having to…
Received on time and despite having to collect from PO was informed and able to collect at my leisure
3 June 2024
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