A few years ago I had a fob replaced and I got it in a few days. It’s completely different now. I paid extra and my receipt clearly says that turnaround is 2 to 3 days from order to delivery. I receiv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... See more
We ordered remotes, and the experience was not pleasant ... more than 3 weeks they haven't received, they said 2 or 3 dates, but missed. Then I request to speak with the manager, Nathan, and he pro... See more
A little rocky from the start, however Keyzee went above and beyond to rectify the situation. The key did not fit the lock, however we worked out that it was the lock barrel and not the key. They acci... See more
Company details
Written by the company
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Contact info
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australia
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
3.6
Average
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Staff was inexperienced
The Staff was inexperienced, slow didn’t have information
Bad customer service
30 October 2024
Reply from Keyzee
Hi Lydia,
We reviewed your call with our team and found that our agent had difficulties understanding you as well as you having difficulties understanding our customer service agent which caused a negative loop.
We have revised our policy so that when this occurs in future it is escalated to the customer service team manager.
We also checked your order and confirmed it was delivered within 2 days of ordering which is exactly what we aim to do!
Keyzee Customer Care Team
Able to call through directly and deal…
Able to call through directly and deal with a human to expedite the process.
Really appreciated their kindness and hard work
30 October 2024
Well Done. We received what we wanted very quickly
We received what we wanted very quickly
29 October 2024
Good item, high price.
Item worked well and delivery was prompt but price was very high.
29 October 2024
Reply from Keyzee
Hi Alan,
Glad to hear that delivery was quick!
The cost of the devices is determined by the callout, cost of the device and the number of devices that's reasonable to order based on the size of your complex. Since your property is in Frankston and has 6 units, the cost for a qualified technician to attend the property and program a couple of remotes is expensive.
Best,
Keyzee Customer Care Team
slow service
The entire process for the extra key took quite a while. Multiple days were necessary to get all the approvals as the tools aren't very user-friendly. If you use this service, definitely expect a couple of weeks for end-to-end process
28 October 2024
took 1 month to get keys cut horrible…
took 1 month to get keys cut horrible experience
28 October 2024
Speedy delivery, secure packaging
I did not have to wait too long for the delivery. It was packed well and secure.
2 October 2024
Great customer service.
30 September 2024
Efficient and helpful
He understood the problem and helped me immediately
10 October 2024
Unprompted review
Amazing customer service
Mason is the best customer service agent I've dealt with in Australia. Managed to sort me out with a new fob/remote for my apartment in record time.
All round friendly nice person and great rep for the company thanks so much!
9 October 2024
Unprompted review
The timelines published for receiving…
The timelines published for receiving your keys are completely untrue .
Service was very slow and keys took weeks and weeks .
24 September 2024
Reply from Keyzee
Hi Sue,
To clarify, your order was for fobs not for keys. We had stock on backorder from the supplier when you ordered and unfortunately due to delays on their end we were waiting on delivery for quite some time. As soon as we received them in our warehouse we express couriered them to you.
We assure you that next time will be a far quicker experience.
Best,
Keyzee Customer Care Team
ridiculously expensive
Your remote was ridiculously expensive! And having to pay the "admin fee" is just outrageous and probably not legal!
1 October 2024
Reply from Keyzee
Hi Marina,
The remote was $115 inclusive of the device, programming, shipping and GST which is the reasonable cost of devices of this type.
The admin fee of $60 is an agreed charge between your owners corporation and the OC management company for processing access device orders which we are on-charging.
We can appreciate your frustration, however if you have questions or concerns about this, the best person to speak with is your OC Manager.
Best,
Keyzee Customer Care Team
you were no fuss delivered on your…
you were no fuss delivered on your promise. So thank-you.
3 July 2024
Terrible service
No acknowledgment of order, but money was taken out two days later. 3 weeks later no key or fob received. Called and was told delay in getting the key cut. A week later and still no response. Had to seek assistance of Owners Corp mgr in following up. Goods finally received. Todate no receipt or follow up from Keyzee
30 September 2024
Reply from Keyzee
Hi Radley,
Sorry to hear about your poor experience. We were in the middle of onboarding your property from the OC and still in the process of getting information when you placed your order. Due to the delays and lapses from multiple parties in receiving this information your order fell through the cracks.
We sincerely apologise for this issue, and now that your property has been fully onboarded into our system this experience will not be repeated again.
If you have any questions feel free to call us,
Horrific customer service and trying to…
Horrific customer service and trying to coerce a customer into paying additional fees for no service.
Particularly Avraham, just pathetic attempt at trying to squeeze money out of me for something that was his and Keyzee’s mistake.
11 September 2024
Reply from Keyzee
Hi Ross,
We can understand your frustration, however we were unaware that your building has fobs that open your private apartment. We do not hold fobs for private apartments.
In order to activate it we need to send the security company to your property to activate it which is what we have to oncharge to you. We also offered you a full refund if you didn't want that option.
We are in the process of trying to achieve a more cost effective result with your OCM than having to send someone out for your door.
Keyzee Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.