keystonesurveyors 

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Rated 5 out of 5 stars

Jamal from Keystone Chartered Surveyors is fantastic to work with and always goes above and beyond what we've experienced with other surveyors. We've used him on two properties that we're buying... See more

Rated 5 out of 5 stars

Thanks to the expertise of Keystone Valuations, I was able to go ahead and buy a beautiful villa in Cyprus with complete confidence. Their comprehensive service, including a full structural survey, w... See more

Rated 4 out of 5 stars

Jamal was fantastic in both listening to our specific requirements we wanted addressing in our building survey report, but also the speed with which he carried out the survey and turned round the... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Prompt, clear and concise information about what the survey would entail, including an initial 'example survey'. Once we had booked the survey it was... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

We are Chartered Building Surveyors who are experts in providing detailed and comprehensive building surveys, designs and project management of residential commercial properties. Our experience ranges from surveying, designing and delivering humble residential extensions to multi-million pound commercial developments. We treat every client with the utmost diligence and professionalism, no matter the size of the instruction. Whether you are a first time buyer, seasoned property developer or looking to sell your property contact us now for a no obligation discussion.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service that ticks all the boxes

Thanks to the expertise of Keystone Valuations, I was able to go ahead and buy a beautiful villa in Cyprus with complete confidence. Their comprehensive service, including a full structural survey, was most professional and efficient, ensuring that that I paid the correct purchase price.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Jamal from Keystone Chartered Surveyors is fantastic to work with and always goes above and beyond what we've experienced with other surveyors. We've used him on two properties that we're
buying and his surveys are detailed and thorough, also with a view on how we're going to convert them in the future.

The latest survey Jamal's done for us has helped us secure a whopping amount off the original asking price whilst also giving us complete confidence in knowing what needs fixing and roughly how much it's going to cost.

Highly recommended from us!

26 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent & Professional Service !

For sure, my investors and I will use their service again. The entire process done in a very efficient, professional manner. It helps me to tackle some of our biggest concerns with regard to that particular property investment. Will recommend Keystone to anyone !

5 March 2020
Unprompted review
Rated 3 out of 5 stars

More Accurate Report Should Have Been Achievable

Having decided to go with the full building survey (oppose to just the home buyer report) and paying more than average on top in the hope we would receive a more detailed, thoroughly checked and accurate report on the potential purchase of our house I have come away from the experience disappointed paying over the odds to use Keystone's services. I now know building surveyors are apparently known to perhaps exaggerate and perhaps include all faults no matter how small to cover themselves but some of the claims made here ought to have warranted further thought or observation.

The inclusion of a table to summarise the 'issues' were useful as were the photos to clarify however, some of the 'issues' pointed out were non-existent causing unnecessary concern. For example, stating movement noted in the walls due to what appeared to look like a crease between ceiling and wall papers naturally caused alarm bells to ring and should have been further investigated by Jamal like peeling back the paper to ensure. When we steamed the paper off it seemed like the paper was simply old as there was no crack or slip to the wall beneath. Damp marks were noted on a chimney breast but these weren't damp marks at all. An unsupported ceiling due to an opening in the wall causing a door to warp upstairs were not true, we had several different builders in to get their view who presented more logical arguments.

On the flipside some of Keystone's findings were fair and well observed but on the whole I would be inclined to use a different surveyor to Jamal next time.

18 May 2019
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Hi RCS, thank your feedback.

We don't seem to be able to locate you on our system, so would be keen for you to contact us? We would like to undertake an internal review and see if there is anything we could improve.

We don't know which survey report you are referring too, so will attempt to shed some light on your comments here. We keep our overheads low, so we can offer our clients fantastic valued. So cannot agree that we charge you over the odds for our service.

We make clear in our terms of engagement and the report itself that we - or any Chartered Surveyor - do not undertake intrusive inspections by removing fixtures, fittings or finishes. Vendors' won't appreciate us tearing wallpaper off the walls etc.

That said, where we suspect a potential issue we will continue to make a reasoned judgment and share it with our clients, it is our duty to do so. Where we mention damp, we also note where it is and the likely cause. We don't understand your comment about the ceiling support and it does not seem to reflect something we would advise.

That said, we appreciate you taking the time to leave your feedback and look forward to you contacting us, so we can look into this more closely.

Rated 5 out of 5 stars

Straight forward and painless to…

Straight forward and painless to arrange.
Prompt responses and detailed report delivered within original timescales set.
Thank you

2 July 2018
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Thanks Nicola! We always try our best to make the process as pain-free as possible!

Rated 5 out of 5 stars

Excellent and efficient service

I decided to get my building survey done by Keystone because of Jamal Parara who called me personally after I made the initial enquiry. He explained to me in detail what the survey would entail and also emailed me a sample survey report I requested and also the price quoted was quite fair. I was also happy that I received the survey report on the same day it was carried out. The report was very detailed with photographs. There were some things in there which I didn't understand so I called Jamal who explained everything clearly.
I would highly recommend Keystone Chartered Surveyors.

29 April 2018
Unprompted review
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Reply from keystonesurveyors

Thanks Hiten, we are glad we can help!

Rated 5 out of 5 stars

Happy customer

I was very happy with the service from Keystone Surveyors and Jamal was very quick and efficient in his communication as well as carrying out the actual survey. I would definitely recommend this company to others buying a property. Some of the results were not easy reading but Jamal's wording and the estimated costs provided were of a great help in what can be a very stressful and complicated process.

29 March 2018
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Thanks Helen, since we have spoken we have some subtle changes to the report structure to make it clearer. So, thank you!

Rated 4 out of 5 stars

Recommended - very pleased...

Jamal was fantastic in both listening to our specific requirements we wanted addressing in our building survey report, but also the speed with which he carried out the survey and turned round the professional and detailed report.

The only thing I would say is he managed to do our survey faster than normal due to a cancellation at his end, but I would have hoped that he had let me know this as soon as he had scheduled our survey, rather than finding out from our estate agent!

Keystone chartered surveyors were overall a pleasure to deal with, and I would certainly recommend them to others needing similar work in the area, and will likely be going back to them for further domestic services.

9 March 2018
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Thanks Luke! I appreciate your note, on letting you know about the change in schedule. We provide architectural designs and party wall advice too. So let us know if you need us!

Rated 5 out of 5 stars

A quick and professional service.

A quick and professional service. A building survey from key stone surveyors provided me with the information to not only fully understand the condition of the property, but negotiate a substantial amount off of the previous offer.

6 March 2018
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

That's great new Michael! We help many clients renegotiate the price on the back of our thorough inspections.

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Prompt responses. Managed to arranged the survey with a short notice and got the survey report quickly within the agreed time. I required additional service of cost estimates and I was provided them within a day. The survey found a few issues that the property seller wanted to argue with but at the end the photos provided with the survey and the cost estimates allowed me to save much more money than I paid for the survey services. I would recommend Keystone Chartered Surveyors. Thanks.

13 February 2018
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Maria, that is fantastic news! We strive to provide transparent reports to allow vendors and homeowners to have meaningful discussions.

Rated 5 out of 5 stars

Jamal Parara

Jamal Parara - highly recommended, quick yet comprehensive survey and personable surveyor. Great survey and very thorough!

2 February 2018
Unprompted review
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Reply from keystonesurveyors

Thank you for your positive comments, Janine. I too have been a home buyer! so I try to treat customers how I like to be treated :)

Rated 5 out of 5 stars

Very efficient

Very efficient, turned up when they said they would, and a really good in depth survey with helpful friendly follow up from Jamal.
Would definitely use the company again.

11 January 2018
Unprompted review
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Reply from keystonesurveyors

Thanks Jules! The aftercare is a really important part of our service.

Rated 5 out of 5 stars

I have had a very good experience with …

I have had a very good experience with keystone surveyors.
They are very efficient and explained everything to me that I was not sure about.
The whole process was very quick and easy and I was updated at every stage so I new what was happening.

I would definitely recommend this company

10 January 2018
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Thank you Rebecca. We try to take the pain out of the home buying process!

Rated 5 out of 5 stars

Jamal was excellent

Jamal was excellent. Contacted me immediately, arranged everything independently and returned a thorough survey within a week.

10 January 2018
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Thank you for your great review Patrick! We appreciate the value in arranging access with agents and vendors directly.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.

Prompt, clear and concise information about what the survey would entail, including an initial 'example survey'. Once we had booked the survey it was completed quickly and the report sent through a few days later.

Report is extensive but clear enough in its detail for the lay-person to understand.

Follow up queries answered thoroughly also.

Would not hesitate to recommend.

20 November 2017
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Thank you for your review Mark! We have worked hard to find the balance between having a detailed, yet concise report that everyone can understand.

Rated 5 out of 5 stars

Building Survey

Great service, delivered as promised.

20 November 2017
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Thanks HB! We always strive to keep our promises.

Rated 5 out of 5 stars

Building survey

Helpful, clear report with images which makes it easy to understand and a quick turnaround which is really helpful with the buying process.

24 September 2017
Unprompted review
keystonesurveyors logo

Reply from keystonesurveyors

Thanks Nicole, a picture says a thousand words!

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