Keplin Group Limited Reviews 462

They sent me the wrong product but they have now sorted it,great customer service by a girl called Sakshi who was extremely helpful I would definitely recommend this company

Great Service. Good value.😃👍

Keplin have a team who are very committed to customer care
Reena was really prompt and so kind when dealing with my issues, which were the fault of the courier.
I would recommend them as a trusted and helpful company.

I had a small mix-up with my order (received the wrong colour bath mat), but the way Keplin handled it was absolutely spot on. From the first response, the customer service was friendly, professional and genuinely helpful.

The team replied quickly, explained the options clearly, arranged a free return, and sent out the correct replacement without any fuss. Communication throughout was excellent, and I was kept fully informed at each stage.

Mistakes happen — what matters is how they’re resolved, and Keplin couldn’t have handled this better. Great customer service, lovely product quality (we’ve since ordered again), and I wouldn’t hesitate to recommend them.

I have purchased 2 lightweight vacuum cleaners. Very impressed with the vacuums - I applied for warranties and Keplin took over 4 months to confirm.

I ordered the vacuum bags on a Saturday morning and they arrived on Monday lunchtime! Amazing.
I had a small query about them so contacted the sender and within hours my query was sorted and I was good to go.
I would certainly recommend the company and their help desk elves!

We have ordered 2 suitcases of Amazon. Both items were delivered within the time frame specified despite all winter weather warnings.
Product is of a high quality material and strongly build, we were impressed, as we didnt expect much due to its low price.
We had a small issue with one of the items, contacted customer service and to our surprise the communication was of a high standard the issue was resolved fast and efficient, the company is really dedicated to their customers!
We highly recommend their services.
Thank You once more Kepling group for pleasant experience!

I had a small issue with my Keplin hoover and Carl assisted me through the process which was fast and simple, quick response and very thorough. As a good gesture they upgrade my hoover to a more powerful one, i don't know any other company to do that. Carl was incredibly helpful and made the process so simple, such a superior customer service. Thank you Carl for all the help and I hope Keplin company treats you well.

Ordered a heated blanket from Keplin through debenhams. I have been trying to get in contact with them for nearly a month now due to receiving the wrong colour but no reply!!! I am now past the returns date and I am out of pocket… AVOID!!

VIA DEBENHAMS

I honestly thought the customer service received was second to none, really easy to deal with and the very informative. At no point was i left waiting days for a reply.

I ordered a cabin suitcase which I returned immediately as it was too small.
I waited a few weeks I recieved no refund.
I contacted the seller but could not provide the information he asked for as I had no tracking number. Amazon couldnt help either.
A few messages on Carl messaged to say a refund had been issued. Im unsure as to what the delay/problem was, but im glad I chased it up. Thank you Carl I have received my refund.

I spoke to Carl this morning as I needed to register the warranty on the air fryer. He was very patient with me as I am elderly (I hate that term but I am!!) and not very computer literate. I am very pleased with my dual drawer air fryer - works a treat.

UPDATE.....

I received a call today from the customer service manager at Keplin.

In less than 3 minutes he had manually updated my warranty for my air fryer.

So, in all fairness, as he provided excellent service for me today, I have changed my review from1 to 5 stars.

Thank you (again)

I bought a Keplin air fryer......

I bought an air fryer from Amazon. The air fryer is really good and seems to be excellent value for money.

However, I was unable to send a copy of the invoice to Keplin for the 2 year warranty via their website. It just won't upload.

I have emailed them and as per their instructions, sent a PDF as proof of purchase.

However, this is now not acceptable and they email me daily telling me how much they understand my frustrations with not being able to upload a copy of the invoice as proof.

Well, they have had the proof!

I have spent as much time sodding around with their website trying to upload a copy of the invoice in Jpeg, PDF and anything else as I have had using the damn thing.

In all ways, it seems they are a rubbish company to deal with and based upon my experience with them so far, I can only image of there was a problem in the future with my air fryer - they would not be at all helpful.

I wish I'd never bought the damn thing now and will never buy anything from them again.

The amount of 'urinating' about for a £40 air fryer!!!!! It's not like I'm trying to register a £80,000 Tesla.

It's a cheap air fryer.!!!!!! DISGUSTING CUSTOMER SERVICE.

i recently ordered some dehumidifiers for my house.they were delivered but could not find yhem.got strsight on to KG Group,they refunded me ,no prob.i have now found them.emailled to tel. them and this lovely man Manasi.said keep them without paying for them.how nice.i am using them now.they look good quality.the service was fast and i would use yhem again.

Very Good Customer Service from their assistant Carl. Very quick replies to my query’s and helped a great deal in an order that got lost. Guided me on what to do and kept me updated. Excellent Customer Service!

I ordered some Bluey stuff and they came really quick excellent service from buying them emailed to see if I had received will order again

Great support from Carl. It was a seemless return.

My delivery was late presumed lost in transit, so without hesitation Aaron gave me a full refund and said if the product did eventually arrive I was to keep it and not return it even after I had been fully refunded. Superb customer experience, I can whole heartedly recommend Keplin as my first choice for all future such purchases. Thank you

Better service, more Convenience, better prices, Fast delivery to the door, order online with convenience in transit ...offers very fast local delivery THANK YOU - Visit Today for products at very reasonable prices A+++++ & 5***** service ▄▀▄▀▄▀▄▀▄█▓▒░ Perfect 5 Star ★★★★★ ░▒▓█▀▄▀▄▀▄▀▄▀▄ Wonderful, Thank You .A great seller with great products ...one of the best sellers - CHEAPEST on Ebay - re-buy & highly recommended

I ordered a weather proof electric box with 10 metre cable , when it arrived NO CABLE contacted you via email , last Saturday , so a week has passed, and nothing from yourselves. VERY DISAPPOINTED WITH CUSTOMER SERVICE 😡 I like my lights put up 1st dec for my grandchildren, so I’m still not got them lit 😞😞 and it’s probably going to be another week,
One very disappointed customer

Update … I rang you on that number , the lady said can I forward photos of the box ?? What a waste of time !! You could have asked for them in an email, the gang is missing.
So will be another week, apparently you arrange collection ?? Of the box , then send me a new one (hopefully) it will be Christmas by this point 😡fuming

UPDATE ,
Carl has contacted me regarding the missing cable, they have refunded my money, and given me a £30 voucher for there shop, and I get to keep the box, so they came through in the end and resolved the situation , eventually