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Kent Removals & Storage Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly, often going above and beyond to ensure a smooth move. Many people highlight the exceptional customer service, noting clear communication, helpful advice, and supportive assistance throughout the entire process. The service is frequently described as smooth, careful, and efficient, with belongings arriving safely and on time, even for complex interstate moves. However, some customers also noted issues with the care of their belongings, reporting damage to furniture, items being improperly packed or assembled, and even lost cartons. A few other people also felt that the service could be slow or disorganized, with delays in arrival, extended delivery times, or insufficient packing materials. Additionally, some reviewers were not happy with the follow-up from customer service regarding issues, describing it as unhelpful or lacking care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient, careful, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Product

Customers had ambiguous experiences with product, with some reporting that everything was delivered on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, this was an amazing experience. From top Management to the fantastic removal crew of Moises, Karl and Joao who were punctual, organised and extremely efficient, who went out of... See more

Rated 5 out of 5 stars

Excellent experience from Start to Finish. This was our 3rd time of moving with Kent, and was even more streamlined than 7 yrs ago When ever we called to either give or receive information even aft... See more

Rated 5 out of 5 stars

From initial contact with Kent to the final stage, everything went very smoothly. Everything was protected, packed, loaded and unloaded with care. Nothing was damaged and a lot of care and con... See more

Rated 5 out of 5 stars

Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and reall... See more


Company details

  1. #3 of 3 best companies in Moving and Storage Service
  2. #5 of 6 best companies in Moving Company
  3. #7 of 8 best companies in Self-Storage Facility
  4. #10 of 11 best companies in Storage Facility

Written by the company

Kent Removals & Storage is one of Australia’s most established and trusted moving and storage providers, proudly supporting individuals, families, and businesses for over 80 years. As a privately owned Australian company, Kent delivers local, interstate, and international relocation services, backed by a national network and global partnerships. Known for its customer-first approach, Kent offers a comprehensive range of services including professional packing, secure storage solutions, corporate relocation, and specialised moving services. Every move is tailored to suit the customer’s needs, with experienced teams guiding clients through each step to make the process simple and stress-free. Starting with a simple call or web quote - Kent Removals & Storage can help in all steps of the relocation process. Kent combines decades of industry experience with ongoing investment in technology, systems, and training to ensure a consistent, high-quality service across every location. Whether moving across the street or across the world, customers benefit from reliable service, transparent communication, and attention to detail. Kent is committed to delivering a seamless moving experience while maintaining the personal touch of a family-owned business. Their mission is simple: to Make Life Easy for every customer they serve. Removals Storage Self Storage Cartons / Boxes Packing / Unpacking Cleaning Utilities Pay Per Metre Business Relocation Corporate Relocation Pet Relocation / Moving Vehicle Relocation / Moving Completely tailored to the customers needs, budget and timeline. KentRemovalsStorage.com.au

Make Life Easy

1 Phone Call to Save Thousands $$.

Kent's 'Survey' is a quick call or meeting to confirm details and dates. Kent can then provide options that suit your timeline and budget. This removes any 'estimates' and give you a real price with no hidden fees.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(483)

413 reviews in the last 12 months

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Rated 5 out of 5 stars

Very proffesional ans careful

We. Had great pre move support from looking at storage to doing an hourly rate. The 2 lovely lads doing the removal were professional, respecful and careful with our items. They worked so hard and we thank them for that.
We would recommend kent

20 May 2026
Rated 2 out of 5 stars

Treatment Concerns for Important Delivery

Moving personal belongings from Brisbane to Adelaide, taking around 10 days which was extended out by a further 5-7 days. However, the delivery truck floor was soaking wet on arrival, nil pallets were used; all the boxes sitting on the floor were wet, one completely soaked through the bottom, disintegrating at time handover. No explanation able to be given as tradesmen unable to speak english. Incredibly disappointing. Will NEVER recommend Kent removals.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Kent

Great experience with Kent from the accurate estimate through to on time and in full delivery. Both uplift and delivery crews were friendly and professional. It was clear they were very skilled in manoeuvring furniture and took great care moving boxes. I was very nervous about booking a removalist after hearing some horror stories but Kent did a fantastic job and I would use them again. This review is for an interstate move packed by owner except for Plasma TV. 🙂

20 May 2026
Rated 5 out of 5 stars

The removalists were friendly and…

The removalists were friendly and helpful and nothing was a problem to them.

The only issue was some smaller boxes/packages were condensed into a large box and this made it difficult to easily locate certain items.
Please give my compliments to Agnaldo and Igor.

17 May 2026
Rated 5 out of 5 stars

Excellent service all round!

Excellent service all round!
Special mention to Rachel in the booking team, and my movers - Jared's team who made my move so effortless.
From quoting and booking a week before, to the whole move being completed in about an hour, I was so impressed. They were all professional, efficient, friendly and delightful. I will highly recommend Kent to everyone moving forward.

18 May 2026
Rated 4 out of 5 stars

The team on the ground were excellent

The team on the ground were excellent, very productive and handled my property with care. An amazing effort from the team. Just two set-backs that prolonged the day, the truck had a flat battery and was nearly 2 hours late, then the truck that arrived was far to large for the laneway at the destination.

This was disappointing as when booking I had walked through parking, entry requirements and the need for a small struck with the person taking the booking. The jockey remained and started packing while the Driver went on the 1.5 hour round trip to bring back the smaller truck.

This was a fixed cost booking (and recommend for apartments or where stairs are involved) so when they finished around 6.30pm on a Friday night was not too concerned.

Again, the team doing the job were excellent, I also appreciated the follow-up call the next day.

15 May 2026
Rated 5 out of 5 stars

The packing and pick up was ecceptional…

The packing and pick up was ecceptional the ALBURY CREW were outstanding and very profesional. Unfortunately we felt that the delivery was rushed as a number of items were placed in the wrong locations. One thing was dissapointing, the leather lounge was disassembled at packing but was not assembled at delivery.

18 May 2026
Rated 5 out of 5 stars

Kent Removals -absolutely fantastic

Kent removals were absolutely fantastic from the initial inquiry right up to the delivery of our belongings, including a car and pet. Staff and services are to be commended. The care my little dog received was amazing, I had photo updates and reports at every stage of his journey. This put my mind at ease knowing he was being extremely well looked after. My car arrived safe and sound as did all my belongings. If you are after friendly, reliable , honest and fair pricing along with 5 star service from experienced and very helpful staff, Kent Removals are for you. I highly recommend you use Kent if you are moving interstate and want peace of mind all will go well.

3 March 2026
Rated 5 out of 5 stars

Highly Recommend

Everything was so easy! The move went smoothly, the admin staff and team on the big day were all fantastic and worked so hard for us. Thank you Kent!

13 May 2026
Rated 5 out of 5 stars

Great value for money

Great value for money. Kent team were friendly, helpful and organised. Items arrived safely and on time. They accommodated our needs for a good price and we were very happy that they use rail freight for long haul.

15 May 2026

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