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Kent Removals & Storage Reviews 

484
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly, often going above and beyond to ensure a smooth move. Many people highlight the exceptional customer service, noting clear communication, helpful advice, and supportive assistance throughout the entire process. The service is frequently described as smooth, careful, and efficient, with belongings arriving safely and on time, even for complex interstate moves. However, some customers also noted issues with the care of their belongings, reporting damage to furniture, items being improperly packed or assembled, and even lost cartons. A few other people also felt that the service could be slow or disorganized, with delays in arrival, extended delivery times, or insufficient packing materials. Additionally, some reviewers were not happy with the follow-up from customer service regarding issues, describing it as unhelpful or lacking care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient, careful, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Product

Customers had ambiguous experiences with product, with some reporting that everything was delivered on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, this was an amazing experience. From top Management to the fantastic removal crew of Moises, Karl and Joao who were punctual, organised and extremely efficient, who went out of... See more

Rated 5 out of 5 stars

Excellent experience from Start to Finish. This was our 3rd time of moving with Kent, and was even more streamlined than 7 yrs ago When ever we called to either give or receive information even aft... See more

Rated 5 out of 5 stars

From initial contact with Kent to the final stage, everything went very smoothly. Everything was protected, packed, loaded and unloaded with care. Nothing was damaged and a lot of care and con... See more

Rated 5 out of 5 stars

Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and reall... See more


Company details

  1. #3 of 3 best companies in Moving and Storage Service
  2. #5 of 6 best companies in Moving Company
  3. #7 of 8 best companies in Self-Storage Facility
  4. #10 of 11 best companies in Storage Facility

Written by the company

Kent Removals & Storage is one of Australia’s most established and trusted moving and storage providers, proudly supporting individuals, families, and businesses for over 80 years. As a privately owned Australian company, Kent delivers local, interstate, and international relocation services, backed by a national network and global partnerships. Known for its customer-first approach, Kent offers a comprehensive range of services including professional packing, secure storage solutions, corporate relocation, and specialised moving services. Every move is tailored to suit the customer’s needs, with experienced teams guiding clients through each step to make the process simple and stress-free. Starting with a simple call or web quote - Kent Removals & Storage can help in all steps of the relocation process. Kent combines decades of industry experience with ongoing investment in technology, systems, and training to ensure a consistent, high-quality service across every location. Whether moving across the street or across the world, customers benefit from reliable service, transparent communication, and attention to detail. Kent is committed to delivering a seamless moving experience while maintaining the personal touch of a family-owned business. Their mission is simple: to Make Life Easy for every customer they serve. Removals Storage Self Storage Cartons / Boxes Packing / Unpacking Cleaning Utilities Pay Per Metre Business Relocation Corporate Relocation Pet Relocation / Moving Vehicle Relocation / Moving Completely tailored to the customers needs, budget and timeline. KentRemovalsStorage.com.au

Make Life Easy

1 Phone Call to Save Thousands $$.

Kent's 'Survey' is a quick call or meeting to confirm details and dates. Kent can then provide options that suit your timeline and budget. This removes any 'estimates' and give you a real price with no hidden fees.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

484 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(484)

413 reviews in the last 12 months

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Rated 1 out of 5 stars

Moved from Central Coast of NSW to…

Moved from Central Coast of NSW to Townsville Qld. Staff were not careful enough with packing or transporting. Damage was caused to furniture by staff negligence and complacency. They even reversed their truck into the garden wall on delivery. Kent refused my claim for rectification/replacement completely (including the damaged garden wall). Do not use this company as they do not care about any damage that they cause.

15 April 2026
Unprompted review
Kent Removals & Storage logo

Reply from Kent Removals & Storage

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Could you please provide your RP reference number so our team can review the matter further and contact you directly?

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Very professional job well done.

Even though there was a hiccup with the delivery date,I was glad your delivery boys were extremely careful with the loading and unloading.We were surprised there were no damage to any of my household items and the plants were still alive after a month in storage.
I sincerely thank everyone involved in doing a great job.
Regards
Reg. Thilainathan

10 May 2026
Kent Removals & Storage logo

Reply from Kent Removals & Storage

Thank you for your kind feedback. We appreciate your understanding regarding the delivery delay and are delighted to hear our team took great care with your belongings throughout the move and storage period. It’s wonderful to know everything arrived safely -including your plants! We’ll be sure to share your comments with the team involved.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Truly a 10/10 for service and value

Truly a 10/10 for service and value. Best ever.

11 May 2026
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Reply from Kent Removals & Storage

Thank you for the amazing feedback! We’re thrilled to hear you had such a great experience with our team.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Seemless operation to…

Seemless operation from quotation to collection and delivery. All items delivered in the same condition as collected . The 3 packers well organised and helpful .

10 May 2026
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Reply from Kent Removals & Storage

Thank you for your great feedback. We’re pleased to hear the move went smoothly from quotation through to delivery, and that our packing team was organised and helpful.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

I found my experience in moving less…

I found my experience in moving less stressful as Kent’s crew just made life of moving easier and took the stress out of moving on the day.
The service from receiving the quote to the lift. Delivery will be in a few days and I am looking forward too it.

10 May 2026
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Reply from Kent Removals & Storage

Thank you for your kind feedback. We’re glad to hear the move was less stressful and that our team helped make the process easier for you. We look forward to completing your delivery soon.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Great team and service provided in a…

Great team and service provided in a professional and friendly manner

9 May 2026
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Reply from Kent Removals & Storage

Thank you for your lovely feedback. We’re glad to hear you experienced a professional and friendly service from our team. We appreciate your support.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

DO YOURSELF A FAVOUR...USE THIS COMPANY..

I cannot say enough good things about my experience with Kent... Michael in Sales astounding, Manager Andrew fantastic and moving Crew with Matt & co...beyond my expectations...
Moving is a super stressful time..this team made our move, a great experience and I'll tell anyone to use Kent for their moves.. and I shall in the future.

9 May 2026
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Reply from Kent Removals & Storage

Thank you for your wonderful feedback. We’re delighted to hear that Michael, Andrew, Matt and the team exceeded your expectations and made your move a positive experience. We truly appreciate your recommendation and support.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. The whole team at Kent Removalists were professional, organised and easy to deal with throughout the entire move. Communication was excellent, everything arrived safely, and the movers were friendly, careful and efficient on the day. They really helped take the stress out of moving and made the whole process far smoother than expected. Highly recommend!

6 May 2026
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Reply from Kent Removals & Storage

Really appreciate your kind words. Great to hear the team made your move easier and everything arrived safely. Thanks for the recommendation - it means a lot to us.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Where my belongings were to be…

Where my belongings were to be delivered is not a paved road. Its also a bit hard to find. The driver handled the road so well and between us he found me. There was no impatience or rudness about the situation. The driver took it all in his stride. Very friendly and chatty and just two really nice guys. Thankyou.

8 May 2026
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Reply from Kent Removals & Storage

Thank you for your kind feedback. We’re really pleased to hear our driver handled the access conditions well and was able to find you without any issues. It’s great to know the team remained friendly and professional throughout the delivery. We appreciate you taking the time to share your experience.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Everyone throughout the whole process…

Everyone throughout the whole process were polite and professional - from office to moving crew on the day
All questions answered in a timely manner

1 May 2026
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Reply from Kent Removals & Storage

Thank you for your great feedback. We’re glad to hear the entire team, from office staff to the moving crew, were polite, professional, and responsive throughout your move. We appreciate you taking the time to share your experience.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

I had great service from my first phone…

I had great service from my first phone call to the consultant coming onto site to access the furniture where other companies wouldn't. Uplift team were friendly and efficient as was the team at the other end. Customer support was amazing and kept us informed with every step. Professional and helpful all the way. Thanks Kent

7 May 2026
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Reply from Kent Removals & Storage

Thank you for your kind feedback. We’re pleased to hear you had a great experience from the initial consultation through to the uplift and delivery teams, and that our customer support kept you well informed throughout the process. We really appreciate your support and trust in Kent.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Removalists were very good

Removalists were punctual, efficient, cheerful and took considerable care of my items to be moved. Highly recommend.

3 March 2026
Kent Removals & Storage logo

Reply from Kent Removals & Storage

Thanks so much for the kind words. Great to hear the team was punctual, careful, and kept things easy on the day. We really appreciate the recommendation.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

100% recommended Kent as your big relocation team- just make sure you cull, measure and prepare. It worked out well for us. Cheers :)

Every step along the way Kent staff were helpful and went above our expectations.
From the initial phone consultation, video quote process and booking all the way to uploading at Toowoomba, QLD (BTW- mad Tetris skills Fellas!), storage in Launceston and finally delivery and unloading at Smithton TAS the admins were thorough and helpful, and the loading crews were cheerful, energetic and very considerate in handling our belongings.
Well worth the cost as it saved us from all the shopping hours, decision making and expense that would have been involved in selling it all and starting fresh- especially considering the cost and effort it would have involved to ship or haul at least 1 cubic meter of our most personal and sentimental items.
100% recommended Kent as your big relocation team- just make sure you cull, measure and prepare. It worked out well for us. Cheers :)

5 May 2026
Kent Removals & Storage logo

Reply from Kent Removals & Storage

Really appreciate you taking the time to share this. It’s great to hear everything went smoothly from your initial consultation through to uplift in Toowoomba, storage in Launceston, and final delivery in Smithton. We’re especially glad the teams at each stage looked after your belongings and helped make a complex move feel easier and less stressful.

Thanks again for trusting Kent with your relocation and for the recommendation - it really means a lot to the whole team. Wishing you all the best settling into Smithton.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

The whole removal process was so smooth…

The whole removal process was so smooth and seamless. The staff are so professional and take great care of your household furniture. Your team are A1 .

7 May 2026
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Reply from Kent Removals & Storage

Really appreciate your kind words. Great to hear the move felt smooth and seamless and that the team took good care of your furniture throughout the process. We’ll pass your feedback on to the crew - they’ll be glad to hear it.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

From start to finish my experience with…

From start to finish my experience with Kent Removals went very smoothly. The Communication, pick up & drop off, care for the items being moved & packaged (a couple of boxes & a fragile cabinet) was effortless (Vic to Qld)

28 April 2026
Kent Removals & Storage logo

Reply from Kent Removals & Storage

Really appreciate your kind words. We’re glad to hear everything went smoothly from start to finish, including the communication, pickup and delivery, and that your items were handled with care - especially your fragile pieces. It’s great to know your move from Victoria to Queensland felt effortless.

Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, items arrived within given timeframe and in great condition. Have used twice now, will use again.

6 May 2026
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Reply from Kent Removals & Storage

Really appreciate your feedback. Great to hear everything arrived on time and in good condition, and that you’ve had a consistent experience with us. Thanks again for choosing Kent - we look forward to helping you again in the future.
Kind regards,
Kent Removals & Storage

Rated 5 out of 5 stars

Great experience from the first phone…

Great experience from the first phone call to the delivery, cost was also reasonable.
Their people were helpful and positive, with nothing being too much of a problem.
Professional, prompt, and delivered.
One hundred percent would use again and recomend

28 April 2026
Kent Removals & Storage logo

Reply from Kent Removals & Storage

Thanks so much for the great feedback, really appreciate you taking the time to share it. Glad everything went smoothly from the first call through to delivery — that’s exactly what we aim for. We’ll pass this on to the team, they’ll be happy to hear it. Thanks again, and we’d be more than happy to help you out anytime.
Kind regards,
Kent Removals & Storage

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