Kentfaith Reviews 

2,959
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 242 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and robust build, often highlighting items like tripods and filters that offer great value for money. Many people appreciate the wide range of useful photography equipment available, finding it reliably built and effective at competitive prices. The ordering process is frequently described as smooth and easy, with many consumers reporting fast and prompt delivery. However, some customers noted issues with product quality, with items not working as expected or not matching advertised specifications. A few other people also felt that delivery could be problematic, citing slow shipping, tracking confusion, or receiving damaged packages. Additionally, some reviewers were not happy with the return process, describing it as difficult, expensive, or predatory, especially for faulty goods.

What people talk about most

Product

Users describe positive interactions with product, highlighting great prices and well-designed items that... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent build and impressive... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be well-priced, affordable,... See more

Order

People report ambiguous experiences with order, with some customers praising the smooth ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'll describe my experience with the store itself rather than the products they sell. I'm very pleased with how quickly the products arrive after placing my order. So far, all packages have arrived... See more

Rated 5 out of 5 stars

I purchased the 68''/1.7m Carbon Fiber Tripod Professional Camera Tripod Capacity 16KG/35.2lbs with 36mm Metal Ball Head Load X284C4+BH-36. This is a really well constructed tripod, with super sturdy... See more

Rated 5 out of 5 stars

Kentfaith seems to me to be a company who has the budget minded consumer in mind, such as myself. In the past several years I have purchased a tripod and different filters and have been very satisfie... See more

Rated 5 out of 5 stars

Kentfaith products are awesome: well built, solid, reliable and well priced. There's plenty of useful filters, adapters, batteries and all sort of photography equipment which you can rely on to improv... See more


Company details

  1. Photo Shop
  2. Electronics Store

Written by the company

Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(2,959)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought some glasses from them for…

I bought some glasses from them for about $130 and it came pretty much broken and unusable. Tried to reach out multiple times over span of 7 months and no reply. They are scammers don’t use

16 August 2025
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear Customer,

We apologise for any inconvenience caused.
Could you please provide me with the order ID or email address so that I can check the details?

If there is a problem with the product, we can issue a refund and there is no need to return it, to save you time.

If you require further assistance, please do not hesitate to contact us.
Kind regards,
Kentfaith

Rated 1 out of 5 stars

Attempts to cancel the order…

Attempts to cancel the order immediately after placement were resisted, finally cancellation accepted and refund promised within one week. Failed to receive refund until I raised a dispute via PayPal. Received refund.

1 June 2026
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear Customer,

Thank you for your feedback, and we’re truly sorry for the delay in processing your refund.

We originally aim to complete all refunds within one week, but in your case, an additional few days were needed due to an internal compliance review on recent transactions.
As a result, your refund was completed on day 10 instead.

We fully understand your frustration, and we sincerely apologize for the inconvenience this caused you.
Please know that we are reviewing our process to ensure faster and more transparent handling going forward.
Thank you for giving us the chance to improve.

For more information needed, please contact us back.
Best regards
Kentfaith

Rated 1 out of 5 stars

2 orderders never delivered and not refunded

I made two orders, both never delivered and never refunded. Customer service doesn't care to track the case, they just send you some generic replies over and over again. They aren't able to provode the proof of delivery such as my signature, nevertheless they refuse to refund or send a replacement.

On top of that, delivery takes over a week, which nowadays is just silly.

5 May 2026
Unprompted review
Kentfaith logo

Reply from Kentfaith

Dear Customer,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during the shipping process.

We reviewed your order. Your package failed to be delivered in April due to an incorrect address and was not returned to our warehouse, so we were unable to process the refund promptly. After verifying the situation with our warehouse staff, your package was returned to the warehouse on May 5th, and we have now processed your refund request.

https://t.17track.net/en#nums=CE050108005DE

The refund will be returned to your original payment method. Please check your PayPal or credit card.

If you have any questions, please feel free to contact us.

Best regards,
Kentfaith

Rated 5 out of 5 stars

Reacted quick on a reclamation

I bought a tripod, which came on damaged, I guess during delivery it was thrown or fallen down and one flip flop was broken. I contacted Kentfaith and explained the problem. I got a quick reply and a pragmatic solution so I had not to send back the full tripod, but could easily repair it by myself. So not only the product is nice and of high quality, also the service in case of problems works very well.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great budget friendly and quality products

After purchasing many items, they are all good quality and function exactly as they should. While the quality might not be as great as other, more reputable stores, you can't beat the price point. The variable ND filter and lightweight tripod have been a great addition to my kit and after filming a documentary in remote parts of Australia, I was super happy with how well the equipment handled those environments.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect product delivered

I am writing to formally complain about an incorrect order I received.

My order is KF-ORDER-0-821712

I ordered the Carbon Fiber Travel Tripod 70"/1.7m Max Height Lightweight Tripod 15kg/33.07lbs Load for DSLR Cameras A254C4+BH-35L (old model SA254C2) (SKU: KF09.098). However, the product delivered does not match my order. Instead of the BH-35L head, I received a BH-36L (see attached photo).

Additionally, the tripod itself differs in appearance from the product shown on your website (see attached screenshot). This raises serious concerns about the accuracy of your product listing.

I expect a prompt resolution to this issue. Please clarify how you intend to proceed. I request either:

an immediate replacement with the correct product as ordered, or
a full refund, including any return shipping costs.

Please respond within a reasonable timeframe with clear instructions on the next steps.

If this matter is not resolved promptly, I will be forced to escalate the issue further.

I look forward to your swift response.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Worth every investment!

I was a young piano teacher wanting to be better and never compromise on quality be it personal or professional. I'm the sort that invests only once in very expensive products and have it last for a lifetime because it shows how much effort you put into investing in your prized future. To that extent I came across kentfaith in 2021 because I wanted to begin my youtube journey after watching Nahre Sol talk about her recording gear. The moment I saw kentfaith I knew that I knew that I KNEW that this would be the site that gives me what I sought. I wanted a tripod that would be sturdy, durable and endure the elements like it was another tuesday and still look like no forest fire ever touched it. At the time this tripod was the largest investment I had made. It even came with a bag that most bag-makers would envy! 5 years, many international flights, jostling in transport, carrying it everywhere for recordings and then some I can very easily vouch, verify and testify that what you see on the website is definitely what you get. They have never once compromised in quality nor safety during shipping. The customer care is polite, professional and prompt. Anyone building their future or are interested aficionados in their creative field will not be disappointed in kentfaith, What are odds that I've been wanting to write a review and boom I get an email today to do just that! I'm glad and very grateful. You have a loyal customer kentfaith. Many blessings!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly RECOMMEND💯

No recommendations from anyone and I am glad I patronised this company. From the tripods, camera bag, soft box, etc.
Their delivery was swift and on my second order I got a gift. Even when the head of my tripod had a fault and I reached out to them, they sent me a new head without requesting for a dime or the previous one. I am stuck with them and I am ordering more productssss as I just started my photography career and I don’t regret anything I have purchased so far. I can go on and on but sincerely, they have my loyalty already.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

ND filter

Happy with my ND filter ! excellent quality. It is my first order with Kentfaith ; it arrived on time and in perfect state. I will remain a customer .

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Kentfaith is my one stop shop for camera accessories

I have bought many items from Kentfaith since I'm an amateur videographer/photographer. Being that I have legacy DSLRs and such, my goal is to experiment with various filters, adapters and lenses. Kentfaith has been the place where I go to get all my camera accessories, highly recommended

14 February 2026
Unprompted review
Rated 5 out of 5 stars

My order arrived right on time

My order arrived right on time. The order was neatly packed and I received everything as ordered. This is not my first order with Kenfaith and I will remain a customer. Good service and good quality for a great price.

14 April 2026
Unprompted review

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