Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Efficient and Quick Service
17 July 2026
Reply from Kensington Mortgages
Hi Mr Nattrass, we’re pleased you had such a positive experience with us. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Craig, it’s great to hear everything went smoothly for you. Thank you for sharing, Kensington.
Reply from Kensington Mortgages
Hi Wilaiporn, we’re so pleased our team could be there to help. Thank you for sharing, Kensington.
They always respond
They always respond, though they take their time, and I am happy with their service.
19 July 2026
Reply from Kensington Mortgages
Hi Uchechukwu, we appreciate your honest feedback and are glad you were happy with the service overall. Thank you, Kensington.
Good & Bad
Regarding the timeline, the process was swift and without complications, and the funds were disbursed promptly.
However, the interest rates were exceptionally high. We found ourselves in a difficult position, having received a Section 21 notice, and we were very fond of our home, so we chose to purchase it. Regrettably, past decisions led to two defaults on my record, both of which are set to expire this December. These defaults were settled a considerable time ago and are marked as satisfied. I have diligently worked to achieve the best possible credit score, and I have never missed a payment. My income is substantial, as is my partner's, and he has an impeccable credit history. While I am appreciative that they approved our mortgage, the rates are simply exorbitant, with no apparent recourse. We fully intend to switch providers in two years to avoid these considerable payments.
18 July 2026
Reply from Kensington Mortgages
Hi Kinga,
Thank you for taking the time to share your feedback. We understand how important securing your home was, and we're pleased to hear that your mortgage application progressed smoothly and was completed quickly.
We're sorry to hear that you're disappointed with the interest rate. Our mortgage products are assessed on an individual basis, taking into account a range of factors, and the options available will vary depending on personal circumstances, market conditions and lending criteria at the time of application.
If you have any questions about your mortgage or would like to discuss your options in the future, our team would be happy to help. You can contact our Customer Service team on 0333 300 0921 (Monday to Friday, 9:00am to 5:30pm), or send us a secure message through our online portal.
Thank you, Kensington.
Service and speed to offer.
27 June 2026
Reply from Kensington Mortgages
Hi Matthew, it’s great to hear you had a good experience. Thank you, Kensington.
Good great value
23 July 2026
Reply from Kensington Mortgages
Hi Donatas, we’re glad our mortgage offer provided the value you were looking for. Thank you, Kensington.
Difficult case talked through with BDM…
Difficult case talked through with BDM who was very helpful and once case submitted systems were very user friendly with excellent case support
23 July 2026
Reply from Kensington Mortgages
Hi Craig, it’s great to hear that our BDM, platform and case team helped make a challenging application easier to manage. Thank you for taking the time to share your experience, Kensington.
Myself and my partner recently applied…
Myself and my partner recently applied for a remortgage with Kensington Mortgages, and we were very pleased with the service. They helped us through the entire process, and everything was completed within a month. The application was handled efficiently, communication was clear, and all the paperwork was dealt with professionally. Everything was in order from start to finish, making the whole experience smooth and stress-free. We are very happy with the service and would definitely recommend Kensington Mortgages to anyone looking for a straightforward remortgage process.
22 July 2026
Reply from Kensington Mortgages
Hi, we’re delighted you and your partner felt supported throughout your remortgage, and we truly appreciate your recommendation. Thanks so much for taking the time to leave such a thoughtful review, Kensington.
Good connection.
22 July 2026
Reply from Kensington Mortgages
Hi Judith, we're pleased you had a positive experience. Thank you, Kensington.
Efficient and a really quick decision
Efficient and a really quick decision. A smooth and seamless service. We would definitiely recommend.
23 July 2026
Reply from Kensington Mortgages
Hi Sarah, we’re delighted that you had such a positive experience with us. Thank you for recommending us, Kensington.
Very quick and underwriter call
23 July 2026
Reply from Kensington Mortgages
Hi Michael, it’s great to hear that direct contact with your underwriter helped the case progress quickly. We look forward to working with you again. Thank you, Kensington.
A really pleasant and easy experience
A really pleasant and easy experience, good communication, swift actions. In all a smooth process, thanks
23 July 2026
Reply from Kensington Mortgages
Hi Graham, it's great to hear you had a good experience with us. Thank you for taking the time to share your feedback, Kensington.
The whole process was fair and smooth…
The whole process was fair and smooth without any unnecessary hurdles and hindrances
23 July 2026
Reply from Kensington Mortgages
Hi Zaheer, we're glad to hear your journey felt fair and considerate throughout. Thank you, Kensington.
Used the service to purchase my new…
Used the service to purchase my new house in South Kensington. The application process was smooth and fast.
Would use anytime!
30 June 2026
Unprompted review
Reply from Kensington Mortgages
Hi Liah, we’re so pleased we could support you with your new home and that everything went well. We’d be delighted to help again in the future. Thank you, Kensington.
Excellent speed to offer
Excellent speed to offer And communication throughout underwriting process.
22 July 2026
Reply from Kensington Mortgages
Hi, we’re delighted the case moved to offer quickly and that you were kept informed throughout underwriting. We hope to support you again soon. Thank you, Kensington.
Speed in assessing Documents and phone…
Speed in assessing Documents and phone calls answered promptly and friendly knowledgeble staff
Good Service
18 July 2026
Reply from Kensington Mortgages
Hi Saroj, we're glad to hear our team was accessible and helpful throughout the case and that you had a good experience with us. Thank you, Kensington.
Very quick processing of the…
Very quick processing of the application compared to other lenders.
21 July 2026
Reply from Kensington Mortgages
Hi Steve, we’re pleased that the application progressed quickly for you and your client. Thank you for taking the time to share your feedback, Kensington.
What an amazing experience
What an amazing experience! The case was a little bit complicated and there was small tech issues to boot also, some income not pulling through properly, loan little bit wrong from the DIP but Kensington were fantastic! Got it all sorted the old fashioned way with a phone call and the case was agreed subject to valuation within 3 working days! Fantastic service thanks again!
18 July 2026
Reply from Kensington Mortgages
Hi Phil, we’re delighted that our team could resolve the issues and keep a complicated case moving. It’s especially good to hear that speaking with us directly made a difference. We hope to help you and your clients in the future. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Mandy, we’re so pleased that you're happy with your experience. Thank you, Kensington.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.