Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
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Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Reply from Kensington Mortgages
Hi Derek, we’re glad you found our online service easy to use. Thank you, Kensington.
A massived Thank You to Maria Betti!
We recently had a case that got over the line purely down to the input from our relationship manager, Maria Betti. Her persistence and the speed with which she dealt with the matter was incredible. Absolute legend!
6 August 2026
Unprompted review
Reply from Kensington Mortgages
Hi Piraveen, we’re delighted that Maria’s dedication helped secure a positive outcome for you and your client. We’ll be sure to pass on your fantastic comments to her. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Dave, thanks for taking the time to share your feedback. We’re sorry this has been a frustrating experience for you and your client.
We’ve reviewed the case carefully and agree we could have handled things differently.
We appreciate you raising this and are sorry for any upset caused, Kensington.
excellent service and made a massive…
excellent service and made a massive difference to us as a family highly recommend 👍👍
5 August 2026
Reply from Kensington Mortgages
Hi Gary, we’re so pleased that we could make such a positive difference for you and your family. Thank you for recommending us, Kensington.
Super quick underwriting and mortgage…
Super quick underwriting and mortgage offer. The whole process took less than a couple of weeks, which was fantastic!
30 July 2026
Reply from Kensington Mortgages
Hi Leon, we’re delighted that your mortgage was arranged so promptly. Thank you for sharing your experience, Kensington.
Having one person (Danielle) who took…
Having one person (Danielle) who took control of the case and I wasn't bounced around a call centre.
4 August 2026
Reply from Kensington Mortgages
Hi Laurie, it’s great to hear that Danielle provided consistent, personal support and took ownership of the case. We’ll be sure to share your kind comments with her. Thank you, Kensington.
Great work from start to finish
Great work from start to finish, it was all very smooth.
30 July 2026
Reply from Kensington Mortgages
Hi Shivendra, we’re pleased that the case progressed well throughout. We look forward to working with you again. Thank you, Kensington.
Submitted my first case on 27/07 and it…
Submitted my first case on 27/07 and it offered on 03/08 (include a free val). Excellent broker portal. Easy as pie! Faster than many of my bridging lenders. Great rate too (5.14% 5 year fixed).
4 August 2026
Reply from Kensington Mortgages
Hi Kit, what a great result for your first case with us. We’re delighted that our portal, proposition and service impressed you, and we look forward to supporting more of your clients in the future. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Andrius, we’re really pleased that our approach to lending worked well for you and your client. We hope to work with you again soon. Thank you, Kensington.
Very smooth process
Start to finish was smooth and no issues or delay with the process. Their BDM Gavin was very helpful. I will use them again.
28 July 2026
Reply from Kensington Mortgages
Hi Nathan, we’re delighted that Gavin supported the case so well and helped everything progress successfully. We’ll be sure to pass on your kind comments, and we look forward to working with you again. Thank you, Kensington.
Good services and best Rate …
I am very happy with service u received from Kensington mortgages . The process was smooth and my broker provided me with all the information I needed to know. Good rate and excellent service.
29 July 2026
Reply from Kensington Mortgages
Hi Maryam, we’re pleased that you felt well supported throughout. Thank you for sharing your experience, Kensington.
My house purchase
They were very effective and efficient with information sharing required in handling my mortgage from start to completion.
2 August 2026
Reply from Kensington Mortgages
Hi Loveth, we’re delighted that you felt well informed and supported throughout your mortgage journey. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Emma, it’s great to know that our team was able to help you promptly. Thank you for taking the time to share your feedback, Kensington.
One of the slowest and picky lenders in…
One of the slowest and picky lenders in the market.
20 July 2026
Reply from Kensington Mortgages
Hi, We’re sorry your client's application took longer than expected and appreciate how frustrating that must have been. We needed to resolve a policy point before moving forward, but we’re pleased we were able to reach an offer in 8 days. Sorry again that the process didn’t feel smoother, Kensington
Very smooth process
1 August 2026
Reply from Kensington Mortgages
Hi Matt, we’re pleased that everything went well for you. Thank you, Kensington.
Kensington dealt with the application…
Kensington dealt with the application in a short time, kept me updated throughout and issued an offer quickly
28 July 2026
Reply from Kensington Mortgages
Hi Mick, it’s great to hear that you were kept informed and the case reached offer promptly. We hope to support you and your clients again soon. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Brandon, thanks so much for your kind words, we really appreciate it. Kensington.
Resolved a difficult case .
24 July 2026
Reply from Kensington Mortgages
Hi Richard, we’re really pleased we could help achieve a positive outcome on a challenging case. We look forward to working with you again. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Harikrishnan, we’re delighted that you had a positive experience with us. Thank you, Kensington.
Continued Relationship ( over 30 years I believe) since submitting my first case
more of an open mind on adverse than the majority of other adverse lenders and a user friendly system.
Always fantastic support from BDM, if Carlsberg did BDM's 😂
25 July 2026
Reply from Kensington Mortgages
Hi Christopher, we really appreciate your continued support over so many years. It’s great to know that our approach, systems and BDM support continue to make a difference to you and your clients. We look forward to working with you for many more years to come. Thank you, Kensington.
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