Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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Review summary
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Reviews shaping this summary
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Informative and patient advisors.
Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great all round company with faultless service.
10 August 2026
Unprompted review
Informative advisors and patient
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
12 August 2026
They have being very helpful to me and…
They have being very helpful to me and understand my financial situation regarding domestic abuse and the support they have given me.
5 August 2026
BDM very helpful and patient
Roland Joshua BDM very helpful and supportive at helping me to fix a technical issue with uploading documents. Patient and stayed on the line to double check process completed satisfactorily.
18 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never liked Kensington from the…
Never liked Kensington from the start...high interest rates,can't port the mortgage if we move,insane redemption fees...avoid
12 August 2026
Reply from Kensington Mortgages
Hi Howdy, we're sorry to hear that you're unhappy with your experience. We appreciate you taking the time to share your feedback and to speak with a member of our team this week.
We're currently reviewing your account and will be in touch as arranged to discuss your concerns further.
Thank you, Kensington.
Smooth transaction with the purchase of…
Smooth transaction with the purchase of our new home
16 August 2026
Great service from Magda in trying to…
Great service from Magda in trying to get the best product. let down badly by your IT dept who took several days and chaser to carry out their part.
15 August 2026
Very frustrated . Still struggling
I’m not sure whether a mortgage process could be managed any worse than this. I have been dealing with a completely illogical and never-ending series of document requests for the past nine months.
All I wanted to do was transfer a property with no issues whatsoever to my company. Despite providing every document they requested, I was repeatedly asked for similar documents over and over again.
Their excessively suspicious approach and constant concern about covering themselves at every stage has made the whole process incredibly frustrating and exhausting.
Definitely a company to stay away from.
18 August 2026
Unprompted review
Reply from Kensington Mortgages
Hi Pinar,
We're sorry to hear that the process has left you feeling frustrated and appreciate you sharing your feedback.
We have reviewed the case and recognise that the number of information requests and the overall timescales have contributed to a disappointing experience. While some requirements were needed as the application progressed, we understand how exhausting this can feel from your perspective.
We've attempted to reach out to discuss your concerns and would be keen to speak with you directly to better understand your experience and address any questions you may still have. Thank you, Kensington.
Clear straightforward underwriting
14 August 2026
Great experience and application…
Great experience and application process went very smoothly
16 August 2026
Clear criteria
Clear criteria, efficient service. Once all information received offer produced very quickly. Thank you
12 August 2026
It was very easy to extend my mortgage…
It was very easy to extend my mortgage with another fixed rate
14 August 2026
I have now submitted two Ltd Co BTL…
I have now submitted two Ltd Co BTL mortgages with Kensington in the last few months. I found compared to other lenders eg TMW the whole process very disappointing and long winded. You asked for a colossal amount of paperwork and info which some of which was unnecessary, for example asking for a mortgage statement for a property that completed 3 mths ago when you had a copy of the offer and proof of payments showing exact same payment as the offer going out. I will take a lot of persuading to use you again for Ltd Co BTL. The other case I did was worse as you have come back post offer with more queries, a complete no go for any broker. Completely unacceptable. n summary very poor.
7 August 2026
Reply from Kensington Mortgages
Hi David, we’re sorry to hear that your recent experiences with us have fallen short of expectations. We understand how frustrating it can be when an application feels more complex or long-winded than anticipated, particularly where additional information is requested during the process.
There are times when we do need to ask for further information to support our assessment, but we appreciate the impact this can have on brokers and their clients. We are reviewing your feedback carefully and will ensure this is followed up with you directly.
Thank you again for sharing your concerns. We value broker feedback and use it to help identify opportunities to enhance the service we provide.
Thank you, Kensington.
Great flexible Lender who always wants…
Great flexible Lender who always wants to help get your case Offered.
11 August 2026
I called and asked for a payment break…
I called and asked for a payment break just because the company I work for started a new job and had to wait 90 days for it first payment only to be told you won’t be able to help.
8 August 2026
Reply from Kensington Mortgages
Hi Jason,
We're sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We've raised a complaint on your behalf and have already tried to contact you regarding your concerns. A member of our team will be in touch again shortly to discuss this further.
Thank you, Kensington.
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