Kensington Mint Reviews 

58
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

The measure of a good company is when you have a problem. In my case it was an elderly relative who ordered rather too many coins, and not sure where they were from. We tracked that some were from K... See more

Company replied

Rated 5 out of 5 stars

Super Customer Care. Had an issue with a set of coins that I didn't know had been taken delivery of. After several avenues going down eventually found them after months of not knowing they were delive... See more

Company replied

Rated 1 out of 5 stars

During the recorded phone call I was told these would be mint, they're not, just a selection of 1953 coins, way over priced but they're a gift for a young lad.

Rated 5 out of 5 stars

The account Managers, listen to what Coinage one collects and for what reason one collects for. So any limited collections or single Coinage, my Account Manager will contact me. We have a dialogue o... See more

Company details

  1. Coin Dealer

Written by the company

At Kensington Mint, we specialise in commemorative coins, drawing on over 25 years of experience in sourcing and supplying some of the most sought-after and rare coins, both in the United Kingdom and internationally. We are committed to offering you expert advice at no charge, guiding you in building the coin collection of your aspirations. Our knowledgeable account managers can effortlessly locate the coins you desire or suggest additions to enhance your collection. Whether you are seeking new releases, the latest sets, or unique coins from various eras and monarchs, we are here to assist you in discovering exceptional pieces that align with your collecting goals. We take great pride in offering the knowledge and expertise necessary to assist our customers in curating collections with highly sought-after items. Through our close collaboration with a network of esteemed suppliers and private collectors, we ensure that the pieces we provide offer both significant historical and collectible value. Each item is meticulously inspected by our team of professionals to guarantee authenticity and pristine condition.


Contact info

4.0

Great

TrustScore 4 out of 5

58 reviews

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4.0

All reviews

(58)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy

I loved my experience with Kensington Mint, they gave me excellent advice on what coins I was interested in. Excellent customer service, with excellent quality and presentation.
Very very pleased.

30 January 2025
Unprompted review
Kensington Mint logo

Reply from Kensington Mint

Hi Malcolm,

Thank you for taking the time to review our business; we appreciate your positive feedback!

If you require further assistance, please contact us on 02081254773 or via email at sales@kensington-mint.co.uk

All the best
Alex
Customer Services

Rated 5 out of 5 stars

Great Mint to buy coinage from

I recently purchased some coins from Kensington Mint, and the entire experience was exceptional. The coins were beautifully crafted, exactly as described, and made for a perfect gift. The presentation was stunning, adding a touch of elegance that the recipient absolutely loved!

The delivery was prompt and arrived on time as promised. Throughout the process, the staff at Kensington Mint demonstrated outstanding professionalism and expertise. They were incredibly knowledgeable, friendly, and went out of their way to be helpful, ensuring all my questions were answered and that I felt supported every step of the way.

If you’re looking for quality products and a smooth, pleasant buying experience, I can’t recommend Kensington Mint highly enough. Their commitment to excellent service and attention to detail truly sets them apart!

20 December 2024
Unprompted review
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Reply from Kensington Mint

Hi Shaz

Thank you for sharing your positive experience with Kensington Mint! It’s great to hear that the coins met your expectations and that the presentation added a special touch for the recipient. Your feedback highlights the company’s dedication to quality, professionalism, and customer care.

As always if you require any help please do not hesitate to contact us on 02081254773.

Kensington Mint

Rated 5 out of 5 stars

#1 COMPANY FOR YOUR COLLECTIBLE COINS 🪙 ETC. 👌🏻

My personal experience with the Kensington mint has been fantastic to be honest, they explain what they have on offer that i may be interested in as i keep In touch with them to see what they have on sale or any great sets that I might be first to buy as i know that the coin sets dont sit long. But I’m just happy that i have kept in touch as i like to try get the best offer.

I just can’t fault the Kensington mint at all, if you’re a coin collector etc then this is definitely the company for you. Ps Thanks guys yous are faultless.. 🪙🪙🪙🪙👍🏻✅

17 December 2024
Unprompted review
Kensington Mint logo

Reply from Kensington Mint

Hi Barrie

Thank you so much for your fantastic review! We're thrilled to hear about your great experience with Kensington Mint and that you're happy with the service and coin sets we've been able to offer you.

It's wonderful that you keep in touch with us to stay ahead of the latest releases—we really value your loyalty and enthusiasm as a collector! We always strive to bring our customers the very best, and your kind words mean the world to us.

We’re here whenever you need us, and we look forward to helping you add more amazing pieces to your collection. Thanks again for your support—you’re a valued part of the Kensington Mint family!

The Kensington Mint Team

Rated 4 out of 5 stars

Customer service and quality of product availability.

I have found that products I have received from Kensington mint to be of a high quality and delivered on time without fail. Further more l have found that the service and accounts department also helpful and understanding if necessary to change the date or regularity of the payment required if needed.
I would not hesitate to recommend this company to anyone who is looking for any products they have are looking to purchase.

16 December 2024
Unprompted review
Kensington Mint logo

Reply from Kensington Mint

Hi Brian

Thank you very much for the kind words. I am delighted that we have managed to offer the services that you have required and I look forward to speaking again.

As always if you need any assistance please do not hesitate to contact me on 02081254773 or via email at alex@kensington-mint.co.uk.

All the best Brian

Alex - Customer Service Advisor

Rated 5 out of 5 stars

I fully recommend Kensington Mint

I fully recommend Kensington Mint! The lovely Porcher took my order and i cant praise her enough! A high customer commodation to her! I bought but later changed my mind for gold and be rest assured i recieved a full refund without any quibble! 100% trust assured. A professional team and company.

10 August 2024
Unprompted review
Kensington Mint logo

Reply from Kensington Mint

Hi Gus,

Thank you very much for the kind words. I am delighted that I was able to offer the services that you have required and I look forward to speaking again.

As always if you need any assistance please do not hesitate to contact me on 02081254773 or via email at sales @kensington-mint.co.uk.

Porsha - Junior Account Manager

Rated 4 out of 5 stars

I'm a new customer to Kensington mint

I'm a new customer to Kensington mint, I've got to say that my experience with them has been a eye opener I'm getting some great knowledge as well as some great pieces, the service is on point, I'm enjoying the experience, hopefully a great future I'd like to thank my personal assistant 'Max" which at the time I didn't know I was going to get an assistant "which is great" on a whole its been great so far and hopefully continues, thanks guys. Looking forward to seeing more..

28 September 2024
Unprompted review
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Reply from Kensington Mint

Dear Grant,

Thank you for taking the time to leave us a review. I appreciate your positive feedback. I look forward to working with you again in the near future.

If you require further assistance, please contact me on 02081254773 or via email at max@kensington-mint.co.uk

Best wishes,
Max - Senior Account Manager

Rated 5 out of 5 stars

Alex gave me a great professional…

Alex gave me a great professional service and company I would certainly use Kensington mint again 💯

26 September 2024
Unprompted review
Kensington Mint logo

Reply from Kensington Mint

Hi John

Thank you very much for the kind words. I am delighted that we have managed to offer the services that you have required and I look forward to speaking again.

As always if you need any assistance please do not hesitate to contact me on 02081254773 or via email at alex@kensington-mint.co.uk.

All the best John

Alex - Customer Service Advisor

Rated 5 out of 5 stars

Very helpful team as liased with jo and…

Very helpful team as liased with jo and porshe. Delivery was excellent and was happy with my purchase. Good work team as highly recommend them

9 September 2024
Unprompted review
Kensington Mint logo

Reply from Kensington Mint

Hi Stephen

I am glad I could be of assistance and really pleased you are enjoying the purchase from us. As always we are glad we could help add value to your collection and help it develop further.

If you require to get in touch with us this can be done via telephone at 02081254773 or via my personal email porsha@kensington-mint.co.uk.

Kind Regards

Porsha - Junior Account Manager

Rated 5 out of 5 stars

Outstanding service

I recently had the pleasure of doing business with Kensington Mint and I couldn't be happier with my experience. The staff was extremely knowledgeable and helpful, guiding me through the process of buying rare coins with ease. The prices were fair and competitive, and I felt like I was getting a great value for my money. The coins I purchased were in excellent condition and exactly as described.

Overall, I would highly recommend Kensington Mint to anyone looking to buy or sell coins. Their expertise, professionalism, and quality of service truly set them apart from other dealers. I will definitely be returning for future purchases.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Presentation box

I’ve been a customer of Kensington Mint for a while now and I’ve always been satisfied with my service. But my last order was outstanding. I received my package and I started opening it and was pleased with how nice it looked then, I opened the box and WOW the presentation box was amazing it blew my mind. For me it could have been anything inside that box was just so perfect and obviously my purchase inside was awesome but it was the presentation that really made me happy. Thank you to Alex and the team for their hard work in putting all this together, thank you David

9 July 2024
Unprompted review
Rated 1 out of 5 stars

ANOTHER FAILED SERVICE!!

I ordered a triple coin set from this company after a long phone call from one of their salesman. I believe his name was James.
The coins were not worth the £1999 payable in 3 installments of £666.33 so I called them to return the items. The adviser told me that he would call me back after 15 minutes after speaking to the back office. He never did so I chased again after 2 hours and spoke to Charlie who apologised and agreed that the item would be picked up by Royal Mail which was received the next day as I received email confirmation it had. They said it will be looked at to see it is in the same condition as I received it and then the refund would be sent back of £666.33. It eventually came back to me after a wait.
I thought this was the end of it until I checked my bank account only to find that the £666.33 had been taken out for, no doubt the second installment. They didn't even cancel this so now I am short of money to pay my bills on the 1st of the month unless the monies come back to me!!
This is a nightmare company who call you constantly by harassing you to buy their rare coins at a price higher than Royal Mint would sell them for and then when you want to return an item, they don't return calls quickly or don't bother calling you back at all. This is the second time I had an issue returning an item but this is the first time they have retaken monies that don't belong to them!! I have emailed Charlie Starks , the so called Operations Manager to tell him to reverse the taken monies and ensure it is in my bank account on Monday and I don't care how he does it!!
I won't be buying from this company again after putting so much stress and inconvenience upon me!!
Charlie has responded to my email and has refunded the monies today as requested and that will be the end of our relationship forever!

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service, had an initial problem of my packing going missing however it was quickly resolved and replaced. Excellent communication and will be using them again 👏

4 June 2024
Unprompted review
Rated 5 out of 5 stars

The 1944 D-Day Commemorative Collection

I have had several coin sets from the Kensington Mint recently, they are a a Wonderful set of World War 2 coins.
The presentation box is of exceptional quality and shows the collection off extremely well.
I am delighted with the products that I have received, the delivery times are also very fast.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

I talked to Alex today about my order of the queen's coronation coin set . And he was way more then help full to help resolve my issue all I wanted was to be told it was coming. But we went out of his way to see that my order in question is shipped immediately and that he would see to it himself. He couldn't apologise enough ( he didn't have to ) . And he assured me for my trouble that I will be given credit for my late order of his own back . I can't thank him enough. I couldn't wish for better . Thanks again Alex

12 April 2024
Unprompted review

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