I was told after making my pillow purchase that the product was back ordered with no eta. I opted to wait after seeing a review stating their product eventually came. For many months now, they stopped... See more
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Thanks for your order, like a previous reviewer i thought they were sold in pairs but fortunately purchased 2. My Husband says they certainly help his feet thpough the day. I wish there were some wash... See more
Company replied
I too got sucked into false advertising for the bunion splint corrector that is advertised on FB. There is no dial to adjust, just cheap plastic and velcro. Lloyd, from Kenkoback, if you reall... See more
I received my Neck Cloud 2 weeks ago. Have been using it since; 2-3 times daily, 5 mins each time. It has helped ease my neck and shoulder pain, as well as tension headaches. I can sleep better... See more
Company details
Written by the company
We believe that everyone deserves a pain free life. Constant back pain? Poor posture? $200 chiropractor appointments? Pain killers? You deserve better - and now you can have better! We know you'll love our products for years to come - making a difference in the lives of our customers is what we love to do.
Contact info
Australia
- kenkoback.com
2.7
Poor
302 reviews
Hasn’t replied to negative reviews
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Back Stretcher and Neck Cloud
Bought the back stretcher and neck cloud. Love them both! I no longer feel the need for chiropractic care now. After suffering from lower back and neck/upper back pain for years, the solution has been using these tools to stretch my spine. It's helped immensely. It's felt like a workout for my spine and I can bend and garden with ease again.
24 August 2022
Unprompted review
Reply from Kenko Back
Hi Christon,
We are very happy to hear that you are having a lot of success in using our products especially since you have been suffering from lower back and neck pain for years! I am also happy to hear that you can now bend and garden with ease! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Brought a pair for hubby as he's on his…
Brought a pair for hubby as he's on his feet all day at work & since wearing them his feet don't hurt, so I've ordered 2 more pairs for him.
I even brought one for me & I'm able to work all day on my feet & have no pain.
We love them & recommend them to anyone, just give them a try!
24 August 2022
Unprompted review
Reply from Kenko Back
Hi Jane,
We are very happy to hear that your husband is wearing our NeuroSocks and he is having a lot of success in using our products, specifically in removing the pain in his feet! I am also glad to hear that you even bought one for yourself and that you are able to work all day on your feet and not feel any pain. Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Have been suffering from burning…
Have been suffering from burning twitching feet mainly in bed for some time now,tried ice packs and creams,then saw the add for your compression socks,WOW,they are fabulous! Easy to put on,although I do pull them down to fit over my toes,magic,had my best sleep for a very long time,definitely will recommend them to others! Thanks Judy
23 August 2022
Unprompted review
Reply from Kenko Back
Hi Judy,
We are very happy to hear that you are having a lot of success in using our products, specifically in removing your suffering from burning twitching feet! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Legit product and business!
I saw the neck cloud advertised on Facebook and thought I'd take a chance on the item. I'm a desk worker and have cervical kyphosis.
As a result, i have been experiencing increasing pain and numbness down my right arm. The product came relatively fast which was surprising since the bad reviews had me worried. The instructions were clear and I liked that there are two options for using the Neck Cloud.
I've been using this product for about a month. 10 minutes in the morning and 10 at night and my pain and numbness are virtually gone. I've been focusing on stretching my shoulders to be able to lay flat on the ground as well and have seen improvement there too.
I recommend this product for anyone looking to improve posture, relieve pain, and flexibility. Its worth the investment in yourself.
My brother is a chiropractor and he said this product is a great tool for relieving cervical issues!
22 August 2022
Unprompted review
Reply from Kenko Back
Hi Jen,
We are very happy to hear that you the item was delivered to you earlier than expected. We are also happy to hear that you are having a lot of success in using our products, specifically in reducing the pain and numbness since you have cervical kyphosis! We are also happy to hear that even your brother who is a chiropractor is recommending our products! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Great product
Great product! Both my husband and I suffer from neck pain. He works at an office and a dental hygienist. We believe this product works so well!
21 August 2022
Unprompted review
Reply from Kenko Back
Hi Raquel,
We are very happy to hear that you are having a lot of success in using our products especially in reducing the pain! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
This little company goes out of it's…
This little company goes out of it's way to ensure their customer is happy with the purchase. I purchased the socks and so far my pain has reduced considerably and I am sleeping right through the night which was something I hadn't done for a couple of years. Will definitely order from them again
16 August 2022
Unprompted review
Reply from Kenko Back
Hi Rod,
We are very happy to hear that you have experienced the best service possible from us! I am also happy to hear that you are having a lot of success in using our products especially in reducing the pain! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Edited review
Totally an impulse buy and have been trying to return it. Only thing I might keep is the snooze right pillow. I've been experiencing poor customer service. I have tried contacting support via email at least 4 times now and no response. It's very frustrating.
Edit: 3 stars because I was finally able to contact them via fb messenger, it seems like either writing a review here on trust pilot or through FB is the fastest way to contact kenko back. I ended up returning my entire order as I can't afford it at this time. The pillows: loft was too high, I tried sleeping on both my back and side but woke up with kinks in my neck each time. Back and neck stretcher and neck cloud: all pretty decent, felt like it was helping with my neck and back pain. May repurchase these in the future but most likely will shop around beforehand as there are options like these on Amazon.
TLDR: hard to reach customer service for returns unless writing a review here on trust pilot or reaching out via FB. Uncomfortable pillows, both options gave me kinks in my neck. Would advise shopping around on Amazon before buying the back/neck stretchers and neck cloud
16 August 2022
Unprompted review
Reply from Kenko Back
Hi Sophia,
I understand that you would like to return an item and that you have already tried contacting our support via email at least 4 times and that there were no responses.
I asked for more information so that I can address your concern more appropriately and efficiently but you can also reach out to our support team at support@kenkoback.com and please add your name and subject as TrustPilot so that I can swiftly check on it and provide you the fastest resolution. Thank you for your feedback, and I hope to earn back your trust!
Sincerely,
Carl from Kenko Back
Yes the socks are a real saviour...love…
Yes the socks are a real saviour...love them....and worth every dollar....
15 August 2022
Unprompted review
Reply from Kenko Back
Hi Nicola,
We are very happy to hear that you are having a lot of success in using our NeuroSocks! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
I have ordered twice from them and have…
I have ordered twice from them and have had only the best service possible! And most importantly I love my products. The neck cloud is just heaven, the strech just feels so right and clearly it has a positive effect on my posture as well. Can't do anything but recommend this business!
13 August 2022
Unprompted review
Reply from Kenko Back
Hi Hanna,
We are very happy to hear that you have experienced the best service possible from us! I am also happy to hear that you are having a lot of success in using our products and especially with your posture! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Great socks
Great socks! I was recommended this product from a family member and I am ecstatic with her recommendation! The socks have really helped with my pain and I would recommend their product to anyone looking for help!
12 August 2022
Unprompted review
Reply from Kenko Back
Hi Thomas,
We are very happy to hear that our product was recommended by a family member and that you are having success in using our NeuroSock. Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Happy feet......
I've had my Neuropathy socks for 3 days & have only taken them off to have a shower! I LOVE them. I don't know how the socks are doing what they do, but I'm finally getting some relief in BOTH my feet.
Walking any distance was painful & by the evening I was in absolute pain. So far so good. thank you Kenko....
11 August 2022
Unprompted review
Reply from Kenko Back
Hi Lida,
We are very happy to hear that you are having success in using our NeuroSock. I am also happy to hear that you are finally getting the relief that you deserve! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Don’t buy it
Don’t buy it. I’m still struggling to get my money back after 6 months that I bought this. Don’t buy it please. The money back guarantee is A LIE.
7 August 2022
Unprompted review
Reply from Kenko Back
Hi Vanessa,
Thank you for your feedback. I understand that you have not yet received the refund 6 months after you bought this and I really apologize for the delays. I was able to pull up your purchase history and upon checking, the order was placed last May 26, 2022 and it was returned and delivered on June 12, 2022. Our refund process may take up to 4 weeks since our fulfillment team would still need to quality check the returned item but since there was a dispute on June 20, 2022, we cannot proceed with the refund.
I want to make sure that this issue is resolved so I have personally reached out via email. Thank you for your feedback, and I hope to earn back your trust!
Sincerely,
Carl from Kenko Back
I think this product is just awesome…
I think this product is just awesome after going to bed with pain in my feet and large toe one day of wearing this product my feet and i slept like new born babies....thank you!
5 August 2022
Unprompted review
Reply from Kenko Back
Hi Bill,
We are very happy to hear that you are having instant success in using our NeuroSock. I am also happy to hear that you can now sleep well and sleep like a new born baby! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Slept like a baby from the first night
Slept like a baby from the first night. I struggle with restless feet, and are often swollen and experience pain during the night. With these socks I sleep all through the night, and I wake up alot more rested. Thank you!
5 August 2022
Unprompted review
Reply from Kenko Back
Hi Heidi,
We are very happy to hear that you are having success in using our NeuroSock. I am also happy to hear that you can sleep all through the night and wake up a lot more rested when using our product! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
Neck Cloud is stretching bliss
I have had neck issues since I was a student nurse in the early 1990’s. In the past 10 years the pain and stiffness have been debilitating. I started doing daily yoga around 10years ago. The only relief that I have encountered has been when I was hanging upside down in an aerial yoga class, which unfortunately I can’t do every day. My experience with this traction device is just amazing. Thank you Kenko. I absolutely love my Neck Cloud. After 30years of pain and stiffness my neck has never felt so free. I absolutely love it and my “tech neck” hump has almost completely gone. I will be recommending the Neck Cloud to anyone who asks and to those who don’t, especially if they have chronic neck issues like me. Thank you so much for the relief you have given me !!
5 August 2022
Unprompted review
Reply from Kenko Back
Hi Rachel,
We are very happy to hear that you are having success in using our Neck Cloud, especially after 30 years of pain and stiffness. I am also happy to hear that your "tech neck" hump is almost completely gone! Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
SCAM
Thinking this is a scam site.
Payment for my order was processed 15th of July - no email to confirm or tracking information. The phone number on the Australian website is disconnected. Pretty sure I’ve just lost $260. BUYERS BEWARE.
4 August 2022
Unprompted review
Reply from Kenko Back
Hi Kate,
I really apologize if you did not receive any order confirmation or tracking information. Please know that on occasions, our emails are being directed to your spam or junk folders.
I asked for more information so that I can address your concern more appropriately and efficiently but you can also reach out to our support team at support@kenkoback.com and please add your name and subject as TrustPilot so that I can swiftly check on it and provide you the fastest resolution. Thank you for your feedback, and I hope to earn back your trust!
Sincerely,
Carl from Kenko Back
Do not order from this company
Do not order from this company! Somehow my order wound up with two products instead of the one I thought I was ordering. I contacted them to say that I didn't cluck on/choose 2 items and let them know I would be returning the one I was charged for but didn't want. Since them, I have sent them at least 8 messages and no one ever responds. There is only one way to contact them through their email address. Just be very careful if you order.
4 August 2022
Unprompted review
Reply from Kenko Back
Hi Bethlea,
I really apologize that there was an added product in your order instead of the one you thought that you were ordering. Please know that once an order has been placed, we are sending an order confirmation that shows the products that were ordered and you are entitled to remove them provided that the order has not been shipped out yet. I also know that you have already sent at least 8 messages but I have also checked this and I can confirm that we were always replying within 48 hours.
I want to make sure that this issue is resolved so I have personally reached out via email. Thank you for your feedback, and I hope to earn back your trust!
Sincerely,
Carl from Kenko Back
Ordered 3 Plus 1 Free and was expecting…
Ordered 3 Plus 1 Free and was expecting 4 pairs of socks.
But to my disappointment I only received 4 socks.
A very deceptive advert of a product and will not be buying any more.
3 August 2022
Unprompted review
Reply from Kenko Back
Hi,
I really apologize for the confusion regarding our NeuroSocks. I understand that this is frustrating especially if you are looking forward to receiving the order in pairs and not individually.
I would like to make sure that this issue would be resolved so I have personally reached out via email. Thank you for your feedback, and I hope to earn back your trust!
Sincerely,
Carl from Kenko Back
Thanks for your order
Thanks for your order, like a previous reviewer i thought they were sold in pairs but fortunately purchased 2. My Husband says they certainly help his feet thpough the day. I wish there were some washing instructions with them as put them in the washing machine & now he has to wear them inside out as all the stitching has come loose & catches round his toes
2 August 2022
Unprompted review
Reply from Kenko Back
Hi Pamela,
I understand that you thought that the NeuroSocks are sold in pairs and I really apologize for the confusion but I am really happy to hear that the product is really helping his feet through the day. I also apologize if there were no washing instructions and that you have put them in the washing machine and he now has to wear them inside out as all the stitching comes loose. I have personally reached out to you so that we can have the socks replaced with brand new ones at no additional cost.
Thank you again for your feedback, and I hope to earn back your trust!
Sincerely,
Carl from Kenko Back
I suffer from diabetic neuropathy the…
I suffer from diabetic neuropathy the pain is so unbearable at night. I have tried creams and ointment that claim to help.
I saw the ad for nurosocks on Facebook and brought one pair.
The relief was instant and amazing. I'm planning to purchase more of the these amazing sock .
2 August 2022
Unprompted review
Reply from Kenko Back
Hi June,
We are very happy to hear that you are had instant success in using our NeuroSocks especially since you are suffering from diabetic neuropathy. Our team is always trying to make sure you will have a great time using our product, so we are happy to know that’s what happened for you!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Carl from Kenko Back
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