Keith Ian Partnership Reviews 167

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Do yourselves a favor and go to William H Brown instead. They got my partner WAY more viewings and it only took 2 weeks to get an offer. While with Keith Ian it took around 6 months with viewings bein... See more

Company replied

Rated 5 out of 5 stars

What a fantastic agent, found me a property in a very short time, all the staff were professional, curtious and efficient. Wouldn't hesitate to recommend these guys.

Rated 5 out of 5 stars

Charlene from Keith Ian was the only estate agent who offered sensible advice and demonstrated fantastic local knowledge of the housing market. I had four estate agents evaluate the sale of my Mum & D... See more

Rated 1 out of 5 stars

The worst estate agent I unfortunately had the displeasure of dealing with. They put my property up for sale, during the process they didn’t provide me with any regular updates or any detailed... See more

Company replied

Company details

  1. Real Estate Agents

Written by the company

Welcome to Keith Ian, independent estate agents with an extensive knowledge of the Hertfordshire area. Founded by the late Keith Sampford and Ian Robertson over thirty years ago, and ably assisted by extremely experienced managers, we pride ourselves on providing a high level of personal service. Whether you are planning on buying, selling or renting we offer the complete service. With an outstanding, experienced team based across our three branches in Cheshunt, Ware and Buntingford, we are readily available to assist you in the process. We embrace change, we're constantly challenging tradition and we have a strong desire to improve the way our industry operates. We do business differently to give your property the edge.


Contact info


3.4

Average

TrustScore 3.5 out of 5

167 reviews

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Rated 5 out of 5 stars

Outstanding level of professionalism and service

When we bought our house in Buntingford, Keith Ian went above and beyond what we as buyers were entitled to as our purchase was ridden with problems. When we had to move from Buntingford, we went to them only and they sold our house quickly and then helped us again in dealing with another difficult purchase in another area. Their service has been excellent throughout and we recommend them highly.

20 September 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Colin, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

Highly recommend Keith Ian

Keith Ian were recommended to us by a friend who had bought and sold a house with them. We also had a great experience. We found Scott and Luke to be proactive and helpful throughout the process, keeping us up to date at all times. Would recommend.

15 September 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Steve, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

Luke and Scott were great in the sale…

Luke and Scott were great in the sale of my flat.

Luke offered fantastic support before I was ready to put my flat on the market. He helped with advice on the current market and we both agreed the price to list at. There was no pressure at all and I got back in touch when I was ready to sell. The photos he took were fantastic and I think this really helped with getting viewings booked in. It was a quick process and I was really pleased with the regular updates received on progress.

Scott was great post offer with ensuring that the sale went through quickly and offered a contact point for both myself and the buyer to help communication with our solicitors.

This is not the first time my family have used Keith Ian and I would recommend to anyone wanting to sell/purchase in Ware, Hertford, Stanstead Abbots etc.

Fantastic team and no question is too big or too small! Thanks guys !

10 September 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Kirsty, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

Mel from the Cheshunt branch has been a…

Mel from the Cheshunt branch has been a star. She made selling my home stress fee. I would 100% recommend her services.

25 July 2019
Unprompted review
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Reply from Keith Ian Partnership

Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

Luke Welsh from Keith Ian

Luke Welsh from Keith Ian - Ware helped sell my home. This guy was Professional, Smart and can take a good photo. Highly Recommend.

20 July 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Stephen, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

We originally listed our house with 3…

We originally listed our house with 3 local agents. It quickly became clear that Keith Ian were head and shoulders above the rest. Scott and Luke were very professional and friendly, keeping us informed regularly on the progress of our house sale and the feedback from our viewers. I would have no hesitation in using Keith Ian again or recommending them, by far the best estate agents in Hertfordshire.

17 July 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Jon, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

Thank you, Keith Ian of Ware!

Dear Keith Ian Estate Agents of Ware,

Carringtons are Managing Agents who work on behalf of Management Companies and their property owners. We liaise with Letting Agents, often on a daily basis, and were so impressed with the prompt assistance from yourselves - specifically, Hugh and Abbie and Sally!

Kind regards,
Carringtons Residential Management Limited

23 April 2019
Unprompted review
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Reply from Keith Ian Partnership

Dear Carringtons, Thank you for your kind words, Regards Keith Ian

Rated 4 out of 5 stars

Professional all-round service - highly recommended

I have experienced the full range of services offered by Keith Ian (Cheshunt) Estate Agents having bought my property via their sales team then, years later renting out the property via their lettings service and later still, selling it.

From the beginning, Keith Ian were professional, informative and kept me up-to-date with developments.

Whilst letting out the property Keith Ian Lettings took over managing it. The property was inspected monthly, any issues were promptly reported and resolved. They were supportive to both myself and my tenants when I needed to sell and had to end the tenancy agreement. They oversaw the cleaning and redecorating of the property prior to it being put on the market.

Once on the market, Keith Ian sales team recommended local solicitors to handle the sale and I obtained three quotes before making my decision.

I would strongly recommend Keith Ian Estate agents for their helpful, supportive attitude and overall professionalism.

4 April 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Claire, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

keith Ian agents in Cheshunt are simply brilliant!

From the moment we enquired about properties in the area, viewed the property and made an offer, Keith Ian estates in Cheshunt were helpful in explaining the process and kept us up to date with everything! In particular I would like to thank Chris and Ian who were always available to answer any questions, were polite, informative and friendly, kept me at ease and as a result, the process of buying the house was easy and we move in next week! Really great and would definitely recommend! The best agents I have dealt with ever!

30 March 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Lisa, "Best Agents Ever" we cant ask for better feedback then that! Happy Clients make us happy agents, thank you for your kind words, all the best, Regards Keith Ian

Rated 5 out of 5 stars

Genuine honest agents

Genuine honest agents. We liked Stuart’s relaxed approach upon our first viewing with him. We sold our old home and bought our new one with them.

It was also nice being so close to their office and supporting a local business.

26 March 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Natalie, Thank you for your kind words, Stuart's approach means we have many return clients in Buntingford, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

Outstanding service from Keith Ian Buntingford

I highly recommend Keith Ian in Buntingford. Stuart was amazing throughout my purchase. Very friendly, professional and extremely helpful. During the week of intended exchange, things proved to be a challenge with the rest of the chain - Stuart went above and beyond to ensure everything was successful.
Thankyou very much!!

23 March 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Lora, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

As first time buyers Keith Ian helped…

As first time buyers Keith Ian helped make the process run smoothly. They were there to offer us help and advice every step of the way; from the first viewing to picking up the keys. We are so grateful for their help in buying our first home.

20 March 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Dani, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

Great service throughout the sale

Sold my home through Keith Ian, compared to other estate agents in the area, they are professional, reliable, flexible and knowledgeable. Great team who are quick to respond throughout the sales process.

5 March 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Andrea, Thank you for your kind words, we wish you well for the future Regards Keith Ian

Rated 5 out of 5 stars

Highly Recommend!

Having dealt with Keith Ian Cheshunt for both a property purchase & a rental I cannot recommend them highly enough. Having had a very bad experenice with another agent in the area I found Chris & Ian to be a breath of fresh air due to their profesionalism, helpfulness & most of all honesty; Chris & Ian are a credit to their business which is a credit to the industy. Highly recommend!

18 February 2019
Unprompted review
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Reply from Keith Ian Partnership

Hi Simon, we always find honesty is the best policy. No point in sugar coating situations, if problems arise there is always a solution should all parties have the desire. We hope you and your family have many happy years in your new home.

Rated 5 out of 5 stars

Great agent in Cheshunt

Chris and the team at Keith Ian Cheshunt were great. Chris knew his clients needs well and sold our property without us needing to put it on the open market. We of course encountered some issues that goes with every sale but Chris was very professional throughout and resolved what he could in a timely manner.

22 December 2018
Unprompted review
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Reply from Keith Ian Partnership

Hi Shaun, Thank you for your 5* review. We hope you and your family are settled in your new home and you were both a pleasure to work with in the successful completion of your property.

Rated 5 out of 5 stars

Keith Ian - good team!

Keith Ian, managed one of my properties in Ware for years. They were always supportive especially when there were issues when I was working abroad and found solutions to look after me and the tenants. When it was vacant they worked very swiftly to make sure there was a new tenant in asap. Then when I came to sell the property again they were excellent, swift, gave great advice and was patient with me getting everything together and the property prepared to sell. I would very much work with them again in both lettings and sales.

11 December 2018
Unprompted review
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Reply from Keith Ian Partnership

Hi Paul, our lettings team in Ware are very experienced and manage 100s of properties and pride themselves of a quick turnover with suitable tenants when people decide to move on. Glad we could help on the sale also and wish you well.

Rated 5 out of 5 stars

Excellent service

I would highly recommend Keith Ian Estate Agents in Buntingford. We have used them on two occasions and found them to be very professional and helpful. Stuart in particular made the process easy on our most recent sale, keeping us informed regularly and was always very helpful if a problem arose. I would have no hesitation recommending Keith Ian.

6 December 2018
Unprompted review
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Reply from Keith Ian Partnership

Hi Jayne, We are so happy you had a good experience the first time and came back to us for a second time. Stuart has many years of experience and is competent in all situations should we come across bumps in the road.

Rated 5 out of 5 stars

A superb service start to finish the…

A superb service start to finish the whole Buntingford team were fantastic would highly recommended a pleasure to do business with
Thank you Keith Ian Estate Agents’s BUNTINGFORD

30 November 2018
Unprompted review
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Reply from Keith Ian Partnership

Hi Matthew, Thank you for the 5* review. Customer service is always a top priority for us. Thanks Again

Rated 5 out of 5 stars

I am extremely happy with the way Keith…

I am extremely happy with the way Keith Ian have helped my during this period of buying my first property all the staff have been nothing but helpful Chris inpurticular shows great professionalism in the way he conducts his work he generally is trying to help which is good to see he has always updated me with what I needed to know and is just genuinely a nice guy me buying my first property is quite daughting and all new to me Chris and Keith Ian have helped made my experience at ease and less daughting and I would recommend them to anyone who is looking to buy sell or rent.

28 November 2018
Unprompted review
Keith Ian Partnership logo

Reply from Keith Ian Partnership

Hi Seyhan, it pleases us to hear your first experience of buying a property was a good one. As you say the first time is daunting and unknown. We hope you are settling in to your new surroundings. Keith Ian

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