I ordered 2 Adjustable Step Blocks for various tasks in my gym. Really happy with the Blocks. Worked out to be the perfect size for my needs and have little rubber pads on the bottom of each he... See more
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The 24 KG Kettlebell arrived on time, the product has a nice light textured finish to help with grip, but happily there is no rough seam that would have caused blisters. I would readily recommend KEF... See more
I placed a simple order on May 30th. Items have not been dispatched or delivered yet. I have sent multiple messages to customer service but received absolutely zero response. Complete lack of communic... See more
Company replied
Ordered a kettlebell from KEFL, as they looked good, and had good reviews. My initial order was lost somehow my royal mail, but the support staff at KEFL had dispatched a replacement before I even k... See more
Company replied
Company details
Written by the company
Welcome to KEFL, for your complete home fitness experience! Everything we do at KEFL is focused on providing the best possible service to our consumers. We are your One-Stop-Shop for everything you need to improve and upgrade you fitness experience. We create and manufacture high-quality athletic equipment. We strive to deliver your purchases in the quickest possible time and at an exceptional value by housing a wide range of products in our warehouse. From Weights to Plates, Dumbbells to Kettlebells, Yoga to Pilates, Exercise Balls to Resistance Bands, and Compression Support Items to help with recovery. Our unwavering commitment to providing the finest possible experience ensures that our customer service is unrivaled. Our products are helping people all around the world reach their fitness goals. However, we, like you, are constantly pushing ourselves to be on top of our game. Whatever your needs are, please get in touch with us because we would love to help you turn your ideas for your new gym into reality since many of our items are also appropriate for use in commercial gyms, enterprises, and educational facilities. Every day of the week, our customer care team is on hand, and we strive to answer to all inquiries within 24 hours. Contact us now at https://kefl.co.uk/pages/contact
Contact info
United Kingdom
- support@kefl.co.uk
- kefl.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazingly quick despatch!
My order was despatched the same day I placed the order, and arrived two days later. The dumbbells are great quality and value.
10 June 2026
Reply from KEFL
Thank you so much for your fantastic review! We're delighted to hear your order was dispatched so quickly and that you're happy with the quality and value of your dumbbells. We really appreciate your support and hope to see you again soon. 💪
Great experience dumbbells arrived on…
Great experience dumbbells arrived on time.
Will order from KEFL again
10 June 2026
Reply from KEFL
Thank you so much for your great review! We're delighted to hear your dumbbells arrived on time and that you had a great experience with us. We really appreciate your support and look forward to welcoming you back for your next order. 💪
Reply from KEFL
Thank you so much for your fantastic review! We're delighted to hear you were happy with the fast delivery and the quality and value of your purchase. We really appreciate your support and look forward to welcoming you back for your next order. 💪
my son likes it very much.
9 June 2026
Reply from KEFL
Thank you so much for your lovely review! We're delighted to hear your son likes it so much. We look forward to serving you again in the future. 😊
Great Value for Money.
I recently bought a kettlebell and two dumbbells from KEFL and I am very pleased with my purchase. The quality of the equipment is excellent, especially considering the reasonable prices. The delivery was also very quick and the whole buying experience was smooth and hassle-free.
I’m really happy with the service and products, and I will definitely be purchasing more gym equipment from them in the future. Highly recommended!
11 June 2026
Unprompted review
Reply from KEFL
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear you're so pleased with the quality of your kettlebell and dumbbells, as well as the value and quick delivery. It means a lot to know your shopping experience was smooth from start to finish. We really appreciate your recommendation and look forward to helping you build your home gym with us again soon. 💪
Excellent product and delivery
Excellent product and delivery, at a competitive price ..recommended.
8 June 2026
Reply from KEFL
Thank you so much for your fantastic review! We're delighted to hear you were happy with the product, delivery, and competitive pricing. Your recommendation means a lot to us, and we really appreciate your support. We look forward to serving you again soon! 💪
Great quality products and excellent customer service
I’ve been in the market for a kettlebell set for a number of weeks then came across a great deal from KEFL. As I’ve never purchased from them I checked out their Trustpilot which had a lot of compliments about the quality of the product but some issues around delivery times.
I reached out to KEFL and almost immediately was connected to a lady called May, I explained my concerns and she reassured me I would have a great experience and she would manage the process for me.
That night I paid up and 3 days later I got all 11 Kettlebells delivered in PERFECT condition and AHEAD of schedule! …I couldn’t be more impressed with the whole process. I’m here to let everyone know I would fully recommend them to anyone interested you won’t be disappointed. Great quality products from a great company with what I would say was 10/10 customer service 👏 👏
13 June 2026
Unprompted review
Reply from KEFL
Thank you so much for taking the time to leave such an incredible review. Reading feedback like yours genuinely makes all the hard work worthwhile.
We're delighted to hear your kettlebell set arrived in perfect condition and ahead of schedule. It means a lot to know we were able to deliver the experience we strive for.
Thank you as well for your kind words about May. We'll be sure to pass your lovely feedback on to her, she'll be thrilled to hear it.
Your recommendation means the world to us, and we truly appreciate your support. We hope you enjoy your kettlebells for many years to come, and we look forward to serving you again in the future. 💪
Great company
Great company, I've bought 5 of their cast iron kettlebells and I'm very happy with them. Well made, sturdy and with great grip. I have the 14, 16, 20, two 24s and a 32 kg. I had an issue with one of them and Luna, the lady who dealt with the problem was fantastic, absolutely amazing and dealt with my issue with a professionalism and attention to detail that went above and beyond what I expected. Not only did she resolve my issue but compensated me for a mistake and arranged swift delivery on my next order. An absolute diamond of an asset to this company and it was her who won me over and kept my future custom and stopped me going elsewhere. Not only was she lovely to deal with but sorted out everything promptly and to my absolute satisfaction. 5 stars for her personally and to the company in general. The bells are fantastic to workout with, well balanced and even and at great prices. Will definitely continue to use this company in the future.
20 June 2026
Unprompted review
Reply from KEFL
Thank you so much for taking the time to leave such an incredible review. It means a great deal to us, especially as a returning customer who has built such an impressive cast iron kettlebell collection with KEFL!
We're delighted to hear you're so happy with the quality, balance, and finish of the kettlebells. Your detailed feedback is truly appreciated.
Thank you as well for your wonderful comments about Luna. We'll be sure to pass your kind words on to her. She'll be delighted to know that her support and dedication made such a positive difference to your experience.
Your loyalty and continued support mean the world to us. We look forward to helping you with many more orders in the future. Happy training! 💪
Straight forward and smooth…
Straight forward and smooth transaction- easy to order, prompt delivery and quality products.
Highly recommended
8 June 2026
Reply from KEFL
Thank you for your fantastic review.
We're delighted to hear that you found the ordering process straightforward and that everything went smoothly from purchase to delivery.
It's great to know you're happy with the quality of the products, and we really appreciate your recommendation.
Thank you for your support and for choosing KEFL.
Purchased a simple weight plate storage…
Purchased a simple weight plate storage rack, stated 3-5 days delivery, now, over a week later, with no update on when it will be shipped or any tracking information or any sort of communication whatsoever, even after me sending multiple emails and "contact us" forms online there's still no change and no communication or updates. I want a full refund your an absolute joke of a company avoid at all costs buy elsewhere. **Update** So after the reply to this review trying to justify your total lack of customer service I received an email on 17/06/26 stating it would be dispatched on that day, then, after no change to the tracking information and having to get in contact with them yet again, I was told it wouldn't be delivered as stated due to some other made up reason. I then emailed to see what was going on to just receive a load of fobbing off by an employee named May in customer services. After waking following morning i had another email informing me my order had been cancelled, even after I said to still go ahead with the order. Absolute idiots who work here
16 June 2026
Unprompted review
Reply from KEFL
This review contains several statements that are simply not accurate.
You placed your order on 17 June. Emails were sent to us on Friday 19 June and again on Saturday 20 June. We then responded again on Monday, the next working day. We are a business that operates during normal working hours and weekdays, not a 24/7 service as we are NOT ROBOTS.
You selected our Standard Delivery service, which is clearly stated as 3-5 working days and we sent you a proof of that while highlighting the option YOU MADE at the time of checkout. At the time of your emails, your order was still within that delivery window.
Throughout the correspondence, our team, including May, remained polite and professional despite receiving multiple messages containing insults, accusations that we were lying, and comments describing us as a "joke company". At one stage, you also sent a message stating, "You better send it", which we considered inappropriate and disrespectful towards our staff.
May explained that although we were arranging to dispatch your order with a 24-hour service at no extra cost, courier delays, while uncommon, can still occur and are outside our direct control. This was not an excuse but an honest explanation of how courier networks operate.
Given the ongoing hostile communication and to avoid any further issues or disappointment, we made the decision to cancel the order and issue a full refund. This was communicated to you directly at the time.
We fully accept responsibility when we make mistakes, but we also believe it is important that the facts surrounding an order are represented accurately.
Great company
Great company
The products are of high quality and fairly priced too , also Great customer service, I highly recommend.
30 April 2026
Reply from KEFL
Thank you for your fantastic review.
We're delighted to hear that you're happy with the quality, pricing and customer service. Your recommendation means a lot to us.
Thank you for your support and for choosing KEFL.
Love the mat
Love the mat - wish it was slightly thicker for comfort, but apart from that love it.
6 June 2026
Reply from KEFL
Thank you for your review.
We're delighted to hear that you love the mat and that it has been a great addition to your workouts.
We appreciate the feedback regarding the thickness. For future reference, we also offer a 10mm yoga mat which provides additional cushioning and comfort while maintaining good stability during exercise.
Thank you for your support and for choosing KEFL.
Great sets of weight good quality…
Great sets of weight good quality arrived in fairly good time
6 June 2026
Reply from KEFL
Thank you for your review.
We're delighted to hear that you're happy with the quality of the weights and that they arrived in good time.
We appreciate your support and are pleased that everything met your expectations. Thank you for choosing KEFL.
Ordered 5 kettle bells one arrived with…
Ordered 5 kettle bells one arrived with no problem …. Parcel force then sent a email to say the others had been delivered 2 days later with a photo of proof but this was not my address….. I emailed kefl which looked into this for me and then sent the missing 4 bells again which I received within a day …. A big shout out to May who kept me up to date with everything that was going on and couldn’t have been more helpful.
5 June 2026
Unprompted review
Reply from KEFL
Thank you so much for taking the time to leave us a review.
We're delighted to hear that everything was resolved and that you were happy with the service you received. Customer satisfaction is extremely important to us, so it's always rewarding to hear positive feedback.
Your kind words mean a lot to the whole team, and we'll be sure to pass them on to May as well.
We hope you enjoy your new kettlebells and look forward to serving you again in the future.
From placing the order to delivery…
From placing the order to delivery everything was good. They even went out of their way to call me as the weights I ordered would not fit on the barbell and changed it for me. Not many companies would do that
5 June 2026
Reply from KEFL
Thank you for your fantastic review.
We're delighted to hear that you had a positive experience from ordering through to delivery. We always try to go the extra mile where we can, and in this case we felt it was important to contact you before dispatch to make sure the equipment you received was compatible and suitable for your setup.
Thank you for recognising the effort. Feedback like this means a great deal to our team and reassures us that taking the time to help customers make the right choice is worthwhile.
We appreciate your support and hope you enjoy your equipment for many years to come.
I've only gave a 4 star due to delivery…
I've only gave a 4 star due to delivery issues, only half the other one week the other half the next week and then the driver dropped the dumbbells on the floor outside the house. Need new good delivery drivers
5 June 2026
Reply from KEFL
Thank you for your review and for giving us 4 stars.
I am sorry that the delivery experience was not perfect. Due to the weight and size of the items, we had to send your order in multiple parcels, which is why the deliveries arrived separately.
However, I completely understand your frustration regarding the driver's handling of the dumbbells. Dropping the parcel outside your house is not acceptable, and we will raise this feedback with the courier.
Thank you again for your order and for taking the time to share your experience.
Great experiance
Great experiance, helpful team and kettlebells were sent out really quickly. Really enjoying my workouts i have shifted from dumbbells to kettlebells
19 June 2026
Unprompted review
Reply from KEFL
Thank you for your fantastic review.
We're delighted to hear that you had a great experience with us and that your kettlebells arrived quickly. It's even better to hear that you're enjoying your workouts.
We're pleased to be part of your fitness journey. Thank you again for your support and for choosing KEFL.
Had an issue with Royalmail tracking…
Had an issue with Royalmail tracking contacted customer Service. May was brilliant sorted issue within 24 great company will buy more products
17 June 2026
Unprompted review
Reply from KEFL
Thank you for your fantastic review.
We're sorry there was an issue with the Royal Mail tracking, but we're delighted to hear that May was able to get everything sorted for you quickly.
Customer service is incredibly important to us, so it's great to know that your experience reflected that. We'll be sure to pass your kind words on to May.
Thank you for your support and for choosing KEFL. We look forward to helping you with your future orders.
Prompt delivery and great dumbbells
Prompt delivery and great dumbbells. No complaints here.
3 June 2026
Reply from KEFL
Thank you for your review.
We're delighted to hear that your dumbbells arrived promptly and that you're happy with them.
We appreciate your support and are pleased that everything met your expectations. Thank you for choosing KEFL.
The package shouldI I don't recommend this: It's impossible to contact anyone at the store or the delivery person. My package hasn't arrived, even though I waited 14 days. recommend this: It's impossi
The package should arrive in 3-5 days. I haven't received it. I wrote several times after 5 days, but no one bothered to respond. After 14 days, someone wrote that I hadn't updated my email, which is untrue. I updated several times, several days in a row. Please don't lie about me. If you have a problem with the courier, blame them, not me.
3 June 2026
Reply from KEFL
Thank you for your review, and I am genuinely sorry for the experience you have had.
This is not the level of service we want to provide, especially to returning customers. We experienced a backlog which affected our response times, but I completely understand that this does not excuse the frustration caused by waiting without clear communication.
From what I can see, the original parcel was misplaced by the courier. Once we became aware of this, we arranged a replacement on a 24-hour express service to get the order to you as quickly as possible.
I believe your item has now been received, and as an apology for the delay and poor experience, I can confirm that we have refunded your delivery charge.
We are working hard to improve our communication and resolve every customer issue properly. I am sorry again for the inconvenience caused, and I hope we can restore your confidence in us in the future.
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