Keep Them Spinning Reviews 

Reply from Keep Them Spinning

2 days ago

Troy, this is Guille, the owner. You are right that nobody answered you, and I understand why you wrote this. Both of your emails landed in our spam folder and I only found them this morning. Our mistake, and I am sorry for it. Your order is cancelled and the full 243.20 GBP is going back to your card today, no conditions and nothing for you to do. I have written to you directly as well. Anyone who does not want to wait for a pre-order gets their money back in full, always. This time the failure was that we did not see your message, and I would rather say that plainly than explain it away.

Reply from Keep Them Spinning

Updated 2 days ago

Jean-Luc, thank you for updating this. You did not have to take back what you said about our honesty, and doing it in public says more about you than about us.

The service failures you list are real and I am not going to dress them up: three emails unanswered in August, a delivery scan that fired a day before the parcel actually reached your door, and an affidavit that would not even open. Every one of those is ours.

On the piece itself I owe you an explanation rather than an apology, because the two things you are comparing are not the same material. A Kallax is engineered board with a printed surface: it can be milled identically a million times, which is exactly why it looks uniform - and also why a shelf rated for 13 kg starts to bow under a row of records, which weighs 23 to 25. Ours is solid paulownia. Solid timber has grain, uneven density and it moves with humidity, and that is the reason it carries the weight of a collection without sagging. Machine uniformity is what you trade away to get that. Different grain, different tone, the odd knot: that is wood, and we are not going to pretend otherwise.

But that is not what you described. Large gaps between panels and boxes that do not sit square are not the timber - that is our cutting tolerance, and it is ours to fix. You are not the only person who has run into it in that batch, we know where it comes from, and it is the specific thing being corrected in the current production.

What we do when a piece is not right is the same for everyone: we replace it or we refund it in full, and we do not argue about it. I have written to you privately with both options, because I would rather you took one than kept a piece you do not enjoy. - Guillermo, co-founder

Reply from Keep Them Spinning

Sep 2, 2026

Nicolas, two broken lids is not something I'm going to explain away. Send your order number to admin@keepthemspinning.com and replacements go out at my cost, with nothing to send back. If you'd rather have the money back on those units instead, that works too.

You've also pointed at something we were already moving on. The next production runs change the lid to a magnet system in the corners. That solves the fragility, and it also means the lids lift off and go back on easily, so with several modulars, or a Library, you can rearrange which units stay open and which stay closed whenever you feel like it.

On the clearance: you're right that a sleeved 12" touches the top when the lid is fully open. That's a limit of the current design, not you measuring wrong, and anyone reading this before buying deserves to know it.

On the delay you're right as well. Freight rerouting added weeks to our containers and we were slower than we should have been at telling people where their orders were. That part is mine.

- Guillermo, co-founder

Reply from Keep Them Spinning

Sep 2, 2026

Thank you for this. The assembly is the part we go back and forth on the most internally, so it's good to hear it went together without a fight. We keep the hardware deliberately simple so nothing beyond what's in the box is needed.

If the collection outgrows it, the units stack, so you can add rather than replace. And if anything ever goes wrong with it, you know where to find me.

- Guillermo, co-founder

Reply from Keep Them Spinning

Sep 2, 2026

Jorge, thank you. "Part of the listening experience" is exactly what we're aiming at: storage that belongs in the room rather than apologising for being there.

The detail work is the slow part and the part nobody is supposed to notice, so being noticed for it is the good kind of surprise. Enjoy the records.

- Guillermo, co-founder

Reply from Keep Them Spinning

Aug 27, 2026

Ruben, this review is worth more than our whole catalogue page. 55 LPs with sleeves and no bowing is exactly the number we were chasing. Most shelving on the market gives up well before that because it was designed for books, not records, and books do not weigh what vinyl weighs. The turntable on top is not luck either: the top panel is built to take the weight of a deck on purpose. When you order the second one, stack them with the grain running opposite ways. It looks better than you would expect. Thanks for taking the time to write it in this much detail. Guille

Reply from Keep Them Spinning

Aug 27, 2026

Trish, thank you, and that fourth star is fair. The wait was long and we are not going to argue with it. The stickers made our day, by the way. They are one of those details you add without knowing whether anyone will ever notice. On the delay, here is the straight version: this was a pre-order, it said so on the site and it came at a real discount, but an international supply situation threw our whole chain out. We have never refused a refund to anyone at any point, and even so almost everybody chose to wait. That you would still recommend us after that wait is what tells us the furniture was worth it. Guille

Reply from Keep Them Spinning

Aug 26, 2026

Thanks Nicolas. "Hassle-free" is not a word we have earned much this summer, so reading it means more than usual. Enjoy it. — Guille

Reply from Keep Them Spinning

Updated 2 days ago

Theo, your refund is processed. No conditions, no phone call, no attempt to talk you out of it. Send your order number to admin@keepthemspinning.com and it is done the same day. Since you predicted we would try to wriggle out of it, here is the plain fact: we have never refused a refund to anyone. Not once, in more than 8,000 orders. Any pre-order can be cancelled at any point and the money comes back. That is the answer to the word scam. On the delay you are right and I am not going to dress it up. You ordered on 4 June, we said July, then August, and you are still empty-handed. That part is ours and I am sorry for it. What sits behind it is a delay in the supply of the cut raw material we build with, and demand that ran well past what we had planned for. More than 500 people are still in that queue right now. Every one of them can have their money back today, and most are choosing to wait instead. People do not wait three months for something they do not want. On the images: some of our product visuals are renders and we should label them as such. That is a fair hit. The customer photos are not renders. They are real setups sent by real people, and the furniture in them is the same solid wood we ship. On Amazon and Etsy: the modular units are not there because we cannot list stock we do not physically hold, and those channels do not work for pre-order. Only the steel pieces are there, because those we hold. That is the whole reason. - Guillermo, co-founder

Reply from Keep Them Spinning

Aug 26, 2026

Thanks Richard. That line about building them yourself adding to it is exactly what we hoped for and never dared put in the copy, because it sounds like an excuse for flat packing. Coming from a customer it lands differently. Enjoy them. — Guille

Reply from Keep Them Spinning

Updated Aug 25, 2026

Fabiano, you shouldn't have had to come here to find out where your order was. That part we got wrong, and I'm not going to dress it up. The rest is what it is. You bought a pre-order, at the pre-order price, and that's a deal with two halves: you trust us early and pay considerably less than someone buying a piece that's already sitting in the warehouse, and in exchange you wait. It ran longer than we said. Shipping routes, and a call we made mid-production to change the anchor to a steel thread set flush into the solid wood, so it takes the real weight of a collection and can be taken apart and rebuilt as many times as you like. It cost us weeks we didn't have. We'd make the same call again. And the whole time, your money was one message away. We have never refused a refund to anyone. So it's your call: if you want the furniture, send me your order number and I'll tell you exactly where yours is today. If you'd rather have the money back, say the word and it's done. — Guille

Reply from Keep Them Spinning

Jun 2, 2026

Thank you so much, Martín! "The best vinyl record storage I've ever seen" honestly made our day — that means the world to us. Enjoy your setup and keep them spinning! 🎶 — Guille