Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute a... See more
Company replied
received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained... See more
Company replied
Rang Kcom to sort broadband connection. Call answered straight away. Staff very professional, every thing was explained, choice of date and time for connection at house to suit and very reasonably pri... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was uncomplicated to sort out
I had to set up internet to work from home, I discussed with the agent the minimum speeds i would need and they outlined the best options for me which where reasonable compared with mobile internet prices.
I went in to the building and after providing my details, about 10-15 minutes later after hearing the terms i had my eero ordered and there was no upfront costs and they gave me 14 days to try it out and decide if the package worked for me.
19 May 2026
Unprompted review
Reply from KCOM
Good morning Lee.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Matt and Jake came to install my wifi…
Matt and Jake came to install my wifi etc today, fab lads, in and out no mess, helped me with the app and set up, thanks
29 May 2026
Unprompted review
Reply from KCOM
Good morning Sarah.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Moving my account
I require to move my account to a new address and spoke with a lady on the phone. She was extremely helpful and very happy to assist me with the details of moving it and booking the new installation. She explained everything and ensured that I understood what I was to do and what the engineer would do. Brilliant customer service.
29 May 2026
Unprompted review
Reply from KCOM
Good morning Anthony.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Greg and Thomas were brilliant
Greg and Thomas were brilliant, fast, knowledgeable and friendly.
Thank you to them
29 May 2026
Unprompted review
Reply from KCOM
Good morning Pete.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
The install and network guys were…
The install and network guys were excellent. Really informative and tidy workers.Matt and Jake
29 May 2026
Unprompted review
Reply from KCOM
Good morning Dean.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Kcom fitted my internet connection
Kcom fitted my internet connection. Corrispondance all the way through explaining each part. Engineer came when expected. He was polite, helpful and professional. Easy to connect via my phone and highly satisfied with results.
22 May 2026
Unprompted review
Reply from KCOM
Good morning Mrs Davies.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Very professional
Very professional, very courteous, ended call feeling happy that all will go well
29 May 2026
Unprompted review
Reply from KCOM
Good morning Ricky.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Good website and easy to set up
28 May 2026
Unprompted review
Reply from KCOM
Good morning Tob.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
From when thay.fit it to it being…
From when thay.fit it to it being turned on was great
21 May 2026
Unprompted review
Reply from KCOM
Good morning Paul.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
After a bad start getting the request…
After a bad start getting the request for an installation approved (3 times we tried and each time were told you could not) we managed a chat with your road show people locally. They gave us a name and a number and Mike sort out the problem as my neighbour underneath verbally approved a way leave (he is one of your customers) job sorted 👍
20 May 2026
Unprompted review
Reply from KCOM
Good morning David.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Blake and Ellis are a brilliant install team
Blake and Ellis are a brilliant team for a quick and respectful installation. They’re great throughout and would definitely recommend them
28 May 2026
Unprompted review
Reply from KCOM
Good morning.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
On time and connection really quick.
On time and connection really quick.
23 May 2026
Unprompted review
Reply from KCOM
Good morning Craig.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kcom
Kcom . Really helpful and polite.
Blake and Ellis gave a 100 %
Thankyou.
22 May 2026
Unprompted review
Reply from KCOM
Good afternoon Jackie.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
So far so good very good speed and very…
So far so good very good speed and very happy with installation. Blake and Ellis was very polite helpful and did their job to a high standard. Would highly recommend.
21 May 2026
Unprompted review
Reply from KCOM
Good afternoon Vicky.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Salesmen and installation…
Salesmen and installation engineers.Easy to chat to..Polite and helpful.....
20 May 2026
Unprompted review
Reply from KCOM
Good morning Stuart.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
After reporting a fault (caused by…
After reporting a fault (caused by another contractor) the Kcom engineer arrived 2 hours later and worked all day until the repair was complete. Excellent service.
15 May 2026
Unprompted review
Reply from KCOM
Good morning Susan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Easy and quick
The process of signing up was super easy everything i have requested was sorted in under 20 minutes.
27 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Installation of fibre.
Installation of fibre.
Blake and Ellis were friendly, courteous and extremely helpful. Took time to call us beforehand and to explain everything during their visit. Quick, efficient and considerate work. Thank you.
26 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Kcom fibre installation
I’ve recently had a new fibre installation in to my home. The two Kcom technicians, Blake and Ellis did a great, tidy job and nothing was too much trouble.
Excellent ambassadors for Kcom.
21 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Tony was efficient
Tony was efficient. He explained everything clearly and carefully. He answered queries fully. He was patient and spoke clearly.
26 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.