KBDfans Reviews 141

Great service! Have an order and opens after several month from receiving, found out that missing a pcb. They quickly send me another one!

Wide range of products with extremely fast shipping from China to EU within 5 days. The Customer Service was extremely helpful when I asked if I could add products to my existed order to avoid paying shipping double and even reminded me that the products I wanted to add and pay for, were in a bundle which I purchased they helped me to avoid "costly" a mistake even tho they could have made more money. That's what I call an outstanding customer service (they replied within one business day.) Shipping to EU cost 20$ so I will use it again but for larger orders (not up to them)

Their customer support was very good. I recommend shopping on their site.

Jean was fantastic and very helpful and responsive and deserves a raise

I'm new to mechanical keyboards and accidentally wiped my new pre-assembled & soldered tofu65. Alice at KBDFans was very patient and walked me through how to disassemble and manually reset the PCB and reflash the software. I've never seen customer service like this before and will be a KBDFan for life. Not to mention, their keyboard builds are the highest quality! Absolutely love mine, plan on buying many more in the future!

Bought my first keyboard setup here and couldn't be happier. Had a glitchy LED on one of the keys and Alice sent me a new PCB. Great company, great quality, great shipping time. Respect!

Dumb import tax fees that are not listed on the website. They should be listen on the website. It doesn't tell you anywhere that it may come with import fees or anything like that. Thank god I bought the 360$ keyboard with a stolen paypal acc :-). Hope that they chargebacked.

Great customer service.
I bought the KDB67lite r4 kit and FedEx lost the package. They had it for a long time pending doing the international screening.
I sent FedEx an email with the contents of the packages, pictures, and the order hoping that would solve it. But they later reported the package was lost.
Route didn’t want to cover the costs because it happened after their 30day protection timeframe.

Fortunately, Jean from KBDFans support agreed to send me a replacement through DHL which arrived promptly without any issues.

I built it and everything works like a charm.

They are a great company with excellent customer support I honestly couldn’t recommend them enough to people getting into the Mechanical Keyboard scene

The customer support team was so helpful! They made it so easy to get quick responses and work things out. I’ve bought from this team before, and I will again in the future!

I ordered the kbd67 lite r4 off of their group buy. They sent me the wrong color which isn't a big deal initially since I thought it would be a easy fix. However after contacting them and informing them they just claim that the color I received was in fact the right color (even thought it was indeed the wrong one) and proceeded to waste my time by gaslighting me trying to convince me that some how this greenish keyboard is the blue keyboard I ordered. I got the vibe that they just didn't want to replace the case for me which I would have thought I could just trade in the one I have for the correct one, but I guess that was too much to ask for.

Kbdfans has the best costumer service I have ever experienced. Their Keyboards are extremely high quality and affordable. I would give this company even more stars if I could and I don't understand why anyone would give below 5 stars.

Ordered the d60 lite with nk creams, turned out amazing ,everything shipped in really good condition packed everything the best way possible,and also they included a free keyboard case

I ordered a $530 keyboard and never got it I tried customer support but they didn't care about it. In addition, import fees into the EU are high the website didn't state that there were fees I had to spend an additional $200 to import it into the EU and I still never got it delivered to me

Great customer service, Wayne was very nice and polite in his messages. Very good company and worth buying products from!

This company is a joke!
I purchased a keyboard kit (Tofu65Acrylic with PCB and Plate) I then realised that it will NOT have underflow, images on website are misleading.

I return in. they do not reimburse initial shipping $70, I then have to pay $136 to ship back to them. I explain this to customer service and am told "I can't do anything".

from my $380 purchase I will see less than HALF back, when I follow the return process, do not open it, do It on the day of receiving it.

THIS IS NOT OKAY!

Great service.
Affordable prices.
Great customer service.
High shipping costs.
High shipping time.

it has very good customer support and contacts you if youve made a mistake when ordering or ordered incompatible components

Great customer service. They reached out to me to inform me that I had ordered stabilisers that were incompatible with the PCB I had picked, and offered to switch them out with a compatible set without cost, saving me a headache later on.

Excellent service! I got help with small details that I myself had missed. They made sure I was happy with my order. For some reason I had also ordered lube service twice and they realized this and refunded one of them, I know many companies which would not do that.