Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery times unbelievably bad
Ordered a bag on the 26th November but still haven’t received it. Despite contacting their customer service twice all I keep getting is that their courier is busy 😡
Unlikely that I will receive this before Christmas now so have to buy a replacement present for the person I intended giving it to, stay clear of order on line
26 November 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Lisa. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved! Please do not hesitate to reach out for anything else.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Rob! Thank you for your positive feedback.
Returned a bag 2 weeks ago.
Returned a bag 2 weeks ago.
Can't follow up because they dont gave customer care of xmas.
Emailed them twice now with no response..
5 December 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, David. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We have reached out to our team directly to make sure this is looked into as a priority. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
USELESS
USELESS - asking to contact them yet not replying to the contact, so so beyond disgraceful and unhelpful worst customer service experience ever
19 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Ruth. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved! Please do not hesitate to reach out for anything else.
Fraud in Returns!!!
I returned two pairs of shoes and only received the money for one pair. Nobody has been answering my emails. This is fraud!!! I can not recommend anyone to support this company!
12 December 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, Isa. This is really disappointing to hear. We would really like the opportunity to discuss this further with you. Please do contact us at https://www.katespade.de/de_DE/contact-us so we can look into this for you.
My order did not arrive
My order did not arrive. I have proof of payment and the company has the cheek to email me for a review.
11 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Helen. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the delays you have been subjected to.
Reply from kate spade new york
Thank you for sharing your feedback with us, Mary. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to.
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Great quality products at a great price
Great quality products at a great price (bought with discount code) and prompt delivery.
2 March 2025
Reply from kate spade new york
Thanks so much for your review, Emma! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order hasn't been delivered yet, and we regret any disappointment you may have experienced. Our teams are doing everything they can to ship your order as quickly as possible and keep you updated with status notifications.
I haven't received my order yet and…
I haven't received my order yet and dont know if I will get it for Christmas
10 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order hasn't been delivered yet, and we regret any disappointment you may have experienced. Our teams are doing everything they can to ship your order as quickly as possible and keep you notified.
Disgrace
Disgrace. Waiting a number of weeks and still not received. If I knew they used GLS as a courier service I wouldn't have bothered. Always problems. Whe purchasing it stated DHL
17 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Fast shipping for great merchandise
1 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Giulia. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
I ordered a handbag on the 28th of…
I ordered a handbag on the 28th of Novemeber and it still has not arrived.
17 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
the worst customer service - premium prices, discount store customer service
after a previous experience i didn't think this company could get any worse i was wrong. sent an item back 2 weeks ago, been with Kate Spade 10 days now absolutely no acknowledgment of return. i try whatsapp explain everything including photos of return proof etc 2 days later they respond and ask what i need help with (even though it's detailed) because i don't reply in 5 mins they end the chat, so i try to call and their phone lines say they are not taking calls. absolutely embarrassing and i know the response here will be email customer services, I ALREADY HAVE!!!!
17 December 2025
Unprompted review
Reply from kate spade new york
Thank you for bringing this to our attention. We always want to meet your expectations and spark a little joy for you and we can only apologize that we did not do that. Your feedback is important to us and has been passed on to ensure this does not happen again.
I did not receive my order yet so I…
I did not receive my order yet so I can't give you a review!!
17 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
I've had a really disappointing…
I've had a really disappointing experience and I would never purchase anything else from Kate Spade. I bought a pair of boots which I only wore on weekends. In less than a year one of the heels fell off, which on £300 boots is just insane.
I contacted them to see if they could do anything about it as the boots are in warranty, and customer service is dire. They take weeks (genuinely) to reply to any email, and when they eventually they did reply they said it was just 'wear and tear' - there's absolutely no way the heel on a pair of boots should fall off in under a year of light wear!!
So in short, terrible customer service who just don't even respond most of the time, combined with poor quality products means I could never purchase anything else and have advised my friends not to also.
16 December 2025
Unprompted review
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand.
So so disappointed
So so disappointed. My order still gas not been collected by GLS despite it being ready since last Tuesay (1 week)..Despite requesting another courier provider. nothing has happened. This is not first class customer service.
16 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Summer! Thank you for your positive feedback.
Disappointed
Ordered 30th November and still no sign of my order is arriving. Customer service said takes 10days to investigate which is going to be after Christmas, ridiculous!! Very disappointed!!!
7 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.