I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the... See more
Company replied
Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when... See more
Company replied
Company details
Written by the company
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contact info
Manchester, United Kingdom
- sales@katchme.com
- katchme.com
3.3
Average
577 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund money
I returned the exact item I received because the pants were too big on me and they told me that they received the item but that it didn’t match any item from their store and didn’t want to refund me. Mind you, they had not reached out to me about this and I wouldn’t have known anything if I hadn’t messaged them. I sent back the exact item I received and nothing. Please be careful with this company.
1 July 2025
Unprompted review
Reply from Katch Me
Hi Alexandra Delgado,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
I had a slight issue with my order so I…
I had a slight issue with my order so I emailed the customer service team and they couldn’t have been more helpful. There responses where fast too! Thank you so much for all your help! 💖
22 July 2025
Unprompted review
Reply from Katch Me
Dear katie van-roose,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Simple return policy.
My jeans were too little but the return process was easy.
22 July 2025
Unprompted review
Reply from Katch Me
Dear Tiffany Stanmore,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Returned my jeans and had acknowledged…
Returned my jeans and had acknowledged that they have received them and will refund but still have not received the refund tried sending emails to the contact they provide but the email are not sending . Tried numerous times and a Briton of the email addresses they provide
Scam company do not order from them
23 June 2025
Unprompted review
Reply from Katch Me
We’re really sorry to hear about your frustration and for the inconvenience caused.
We just wanted to let you know that we have sent you an email regarding your refund — it may have landed in your spam or junk folder, so please kindly check there as well.
We’re not sure why your email didn’t go through, but we can assure you we are here to help and are not ignoring your messages. If you’re still having trouble receiving our replies, feel free to email us: sales@katchme.co.uk and we will get back to you soon.
Thank you for your patience, and we’ll make sure your refund is sorted properly.
This place is a joke
This place is a joke. I have been trying to return something for over the past 2 weeks and noone is getting back to me. Iv emailed 3 times as per instructions. It looks as though lots of people are experiencing the same thing.
1 July 2025
Unprompted review
Reply from Katch Me
Hi CLARE,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
I ordered six weeks ago
I ordered six weeks ago. After four weeks, I sent an email and received no response. I still haven't received my order. Don't order here!
9 July 2025
Unprompted review
Reply from Katch Me
Hi Lindsay Vermaesen,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Brilliant service and good quality!
I was really pleased with the customer service. The quality of the outfits too were excellent. I had some queries and emails were replied to almost instantly. I would definitely order again. X
9 July 2025
Unprompted review
Reply from Katch Me
Thank you so much for your kind words! We're absolutely thrilled to hear that you were happy with both our customer service and the quality of the outfits ✨
It means a lot to us that you took the time to share your experience, and we’re so glad we could assist you quickly and make your shopping experience a great one.
We can’t wait to have you shop with us again soon!
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
I ordered the Casual Short Sleeve Button Slim Top & Wide Leg Trousers Co-ord - Beige on 10th May for £34.78. I requested a return on 21st May, and they acknowledged the return on 27th May — but I’ve still not received my refund.
I’ve sent endless emails trying to resolve this, with no success. To make matters worse, PayPal couldn’t help, as there was no option to open a refund request for this transaction.
Extremely poor customer service. Avoid this company — not worth the hassle.
10 May 2025
Unprompted review
Reply from Katch Me
Hi Sarah Taylor,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Horrible
It's been a month since I've ordered, haven't heard anything. I've emailed them to ask where my order is, no reply whatsoever. I ordered this set for my holiday, which is next week. Horrible website!
2 July 2025
Unprompted review
Reply from Katch Me
Hi Kate A,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
The jeans fit perfectly on my body
The jeans fit perfectly on my body, I love how stretchy they were. I’ll definitely buy the jeans in other colors😆
23 June 2025
Unprompted review
Reply from Katch Me
Thank you so much for your lovely review! 🥰 We're so happy to hear the jeans fit you perfectly and that you love the stretch — comfort is key! 💃
Katch Me Team
Run and keep running
RUN and keep running! I have been waiting for 4 MONTHS for my order and have been fobbed off by them over and over again. An absolute joke of a company.
Update: They promised to send me a free item almost a month ago if I edited this review, and no surprise but it still hasn't arrived either!
29 March 2025
Unprompted review
Reply from Katch Me
We're truly sorry for the delay and the frustration caused. We attempted delivery twice, but both failed due to unknown issues. A full refund has already been issued. As an apology, we'd love to send you a free item of your choice from our website. Please reply to our email to let us know your selection.
Katch Me
I ordered my items on the 21st April…
I ordered my items on the 21st April and didn’t receive any update about them. So I then emailed 15th may to see where they were. They then eventually arrived 20th may. Didn’t like the items so tried sending back. Have managed to finally send back oh and look now at the 21st June and still no refund. Won’t ever order again from the company
21 April 2025
Unprompted review
Reply from Katch Me
Hi Maisy Biggs,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Dreadful company
Dreadful company , ignore all emails to arrange a return , don’t waste your money avoid them , I’m now at the stage where I will ask my bank for a chargeback as they ignore all attempts at contact , why advertise you accept returns when you clearly don’t want people to return them , keep your money in your bank don’t spend it with a company that don’t appreciate your custom
17 June 2025
Unprompted review
Reply from Katch Me
Hi Michelle Potter,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Awful company would never buy from them…
Awful company would never buy from them ever again sent 10 emails no reply on returning items as sizes are wrong they are tiny absolutely joke went through PayPal and got returned address which returned which cost me another £5 which I’ve not had my £58.48 refund absolutely shocking that companies can just take your money like that 😡😡😡😡😡😡😡also going to the fraud team now to
27 April 2025
Unprompted review
Reply from Katch Me
We're very sorry for the delay and the frustration you've experienced while trying to get in touch with us. Due to a high volume of messages recently, our response time has been slower than usual — thank you so much for your patience and understanding.
We can confirm that your refund has now been completed, and you should have received an email confirmation. If it’s not in your inbox, please kindly check your junk or spam folder.
We’ll also be sending you a special discount code via email shortly — we really hope to offer you a much smoother experience next time.
Thank you again for reaching out, and if there’s anything more we can assist with, please don’t hesitate to get in touch.
Best regards,
The Katch Me Team
I ordered a dress two weeks ago I only…
I ordered a dress two weeks ago I only live in Ireland go no information at all I’ve emailed them 4/5 times about it still nothing until today told me they don’t have the dress in stock that they are going to refund me, but when I go back online to there website it’s in stock but it now says they don’t deliver to my address in Ireland what a joke
9 May 2025
Unprompted review
Reply from Katch Me
Hi Miss Patrice Nolan,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
SHOCKING COMPANY
Don’t ever order off this company.
Ordered a co-ord doesn’t fit right want to return but never email you back to confirm the return details.
DONT ORDER DONT WASTE YOUR MONEY POOR CUSTOMER SEEVICE AND PRODUCTS!!!!!!!
13 May 2025
Unprompted review
Reply from Katch Me
Thank you for your feedback, and we're truly sorry to hear about your experience.
We want to let you know that we replied to your email on May 8th, but it seems we haven’t received a response from you yet. We've followed up again recently—please check your inbox (and possibly your spam/junk folder) for our latest message.
We’re more than happy to assist you with the return or anything else you may need. Please don’t hesitate to get back to us—we’re here to help and want to make this right for you.
Best regards,
Katch Me
How do you get this company to email…
How do you get this company to email you back for a returns label.
I’ve emailed 4-5 times and nothing.
Tried to contact them on different social medial platforms and all I get a generic message back telling me to email back on two different email addresses provided and still no response.
It shouldn’t have to be this difficult to return items back and obtain a refund.
12 May 2025
Unprompted review
Reply from Katch Me
We're very sorry for the delay and the frustration you've experienced while trying to get in touch with us. Due to a high volume of messages recently, our response time has been slower than usual — we truly appreciate your patience and understanding.
We can confirm that your refund has now been completed, and you should have received an email confirmation. If you don’t see it in your inbox, please kindly check your junk or spam folder.
We’ll also be sending you a special discount code via email shortly — we really hope to offer you a much smoother experience next time.
Thank you again for reaching out, and if there’s anything more we can assist with, please don’t hesitate to get in touch.
Best wishes,
The Katch Me Team
I made an order for two pairs of jeans…
I made an order for two pairs of jeans off TikTok shop, both arrived and both were too big so I sent them back using a combined return label sent by yourself return has been received and only one pair of jeans has been refunded, now trying to speak to someone from katch me it’s absolutely non existent you don’t reply on TikTok I’ve tried emailing and still no reply. I just want my money back for the items that have been returned to you!!!!!!!!
14 April 2025
Unprompted review
Reply from Katch Me
Hi Emily Layzell,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
LITERALLY THE WORST COMPANY TO EXIST DO…
LITERALLY THE WORST COMPANY TO EXIST DO NOT DO NOT USE THEM UNDER ANY CIRCUMSTANCES. AS MOST PEOPLE COMMENTED BELOW I RETURNED AN ITEM WHICH WAS NOT AS DESCRIBED I SENT THE ITEM BACK AND THEY SAID THE ITEM SMELLED OF PERFUME AND HAD BEEN WASHED. I DON'T WEAR PERFUME AND IT HAD NOT BEEN WASHED. TIKTOK REJECTED MY APPEAL AND THEY NOW HAVE MY MONEY AND ITEM... ***AVOID AT ALL COST***
20 March 2025
Unprompted review
Reply from Katch Me
Hi Nicola,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Really disappointed
Really disappointed, please avoid this company - don't be scammed.
My order arrived but did not fit so decided to return and order the correct size. I labelled as No Longer Required as Katch Me requested on the advice note and returned via Evri.
I then received a message stating my refund had been rejected as - the package sent is damaged/jeans is dirty/ food colour/ not removeable / not eligible for return??
This doesn't make any sense to me, I know they were returned in the condition they were received. I tried the jeans on in my bedroom, they did not fit I packaged them straight up in their own packaging and put them in a plastic waterproof envelope for posting, There was no opportunity for them to get dirty and they were double packaged.
Katch Me have decided to take the jeans and my money. If they do this to every other order they are making a lot of money and this just feels like a big scam . I am unable to see proof or object or ask for the jeans to be returned to me. Its really disappointing Its such a shame as they jeans were actually lovely, they have a good product so why the need to rob genuine customers.
9 March 2025
Unprompted review
Reply from Katch Me
Hi Lackenby,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
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