I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the... See more
Company replied
Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when... See more
Company replied
Company details
Written by the company
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contact info
Manchester, United Kingdom
- sales@katchme.com
- katchme.com
3.3
Average
577 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you
Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the “junk” folder)
Thanks for finally sorting my query
2 February 2026
Unprompted review
Reply from Katch Me
Dear Faith Harris,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Denim feels thick and durable unlike…
Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when I asked about sizing, and the cost is lower than similar styles on other sites.
13 March 2026
Unprompted review
Reply from Katch Me
Dear Brian Pratt,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
I would not ever order directly from…
I would not ever order directly from the Katch me website again. The 2 piece shortseti ordered 1 was poorly made and the other being the same size seemed stretched out almost as if it was a bigger size. It took forever receiving correspondence from the company regarding returns. So much so by the time I received instructions it was too late to return. The return process is horrible and the delivery fees are atrocious. Now, every item Ive ordered from this seller on TikTok shop has been great and the return process just as good. Not sure why there is a difference but there is. And to ask me to give a 5 star review just to receive a $4 refund on a $40 order is crazy. Nope. Im telling the truth. I do NOT recommend ordering directly from site and they can keep that $4. Ill wear the short sets to bed or doing housework.
2 February 2026
Unprompted review
Reply from Katch Me
Hi Arlene,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Reply from Katch Me
Dear Andrea mclaughlin,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Not fast in replying to emails!
When I bought a Christmas item they didn’t extend the returns date!
They also took ages to reply to all of my emails!
Not very good customer relations.
6 December 2025
Unprompted review
Reply from Katch Me
Hi frosty,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Amazing Jeans!
3 March 2026
Unprompted review
Reply from Katch Me
Dear Maya Theis,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Speedy delivery great product
16 February 2026
Unprompted review
Reply from Katch Me
Dear Michelle,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Lovely clothes that fit really well
Lovely clothes that fit really well
Fast delivery and spot on customer service
Will definitely be buying from Katchme again
12 March 2026
Unprompted review
Reply from Katch Me
Dear Liz Addley,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Amazing products
Amazing products, bought jeans and a set and the quality is great so comfortable and just as advertised. Love love love
11 February 2026
Unprompted review
Reply from Katch Me
Dear Chan,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Scam outfit, do not use
You have to e-mail Katchme.co.uk if you want to return an item. They don't reply with return instructions. Katchme have your money and aren't interested in facilitating returns. Scam outfit, avoid.
3 March 2026
Unprompted review
Reply from Katch Me
Hi Tricia Rawlinson,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
This company is knowingly selling…
This company is knowingly selling faulty products.
I've ordered two pairs of jeans from them: one brown, one concrete. The brown pair is great. The concrete (gray) pair smells like a rotting corpse, and after weeks of trying every possible method of fixing it, I had to throw them away. I reported it to them and they offered me a 30% refund, probably to shut me up.
Months later, they are still selling the same thing with the same problem. I would love a pair in gray but don't dare order from them again.
31 October 2025
Unprompted review
Reply from Katch Me
Hi Mei,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Spent over £100 on items and not…
Spent over £100 on items and not received them!! Katch me aren’t responding!! Do not buy from here!! ITS A SCAM!! Emailed 1000 times about my order that I never received!! Will be taking further action if continued to be ignored!
13 January 2026
Unprompted review
Reply from Katch Me
Hi Paige Emily,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
If I could give 0 stars
If I could give 0 stars, I would. I have been chasing a refund since October 2025 for two coats ordered not received. They have confirmed it was delivered which I also confirmed as well as on tracking it shows delivered but the 2 items were missing. I received other items in it but the 2 coats.
2 October 2025
Unprompted review
Reply from Katch Me
Hi Anonymous,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Tiktok Jeans
LOVE these jeans. I purchased them after two of my friends recommended them and I can’t recommend them enough.
12 January 2026
Unprompted review
Reply from Katch Me
Dear Courtney Laud,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
TikTok Jeans
I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly!
The only criticism would be shipping, Royal Mail was expecting the parcel for about 5/6 days (roughly) which made me panic thinking I wasn’t getting them, but things happen and I think everyone needs to remember that everyone’s human and delays happen.
But anyways thank you for the jeans! They are the best jeans I’ve ever owned (along with everything else I’ve purchase before)🩷👖
7 January 2026
Unprompted review
Reply from Katch Me
Dear Belle Shaw,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
I normally LOVE Katch Me jeans
I normally LOVE Katch Me jeans – the fit, style and quality are usually amazing, which is why this is so disappointing.
One pair I received has an extremely strong, unpleasant smell that has not gone away, even after washing. I’ve tried everything and the smell is still there. It’s honestly unwearable.
I’ve contacted Katch Me and TikTok Shop multiple times to return them, but my return requests keep being rejected, even though this is clearly a faulty item. I don’t want to keep these jeans – I just want to return them. Being told no because it’s “out of the return period” isn’t right when the item is defective.
This smell is very bad, not just a slight odour, and it makes the jeans unusable. I’m really upset because I’ve always rated this brand highly, but the lack of support over a faulty product is disappointing.
I hope this gets resolved properly, because I still love the brand – I just want a fair outcome.
20 November 2025
Unprompted review
Reply from Katch Me
Hi Arisha Ali,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Jacket
Fast service and the jacket is fantastic. The fit is perfect and true to size - I love it . I’ve purchased a few items from them and always fabulous
21 December 2025
Unprompted review
Reply from Katch Me
Dear KATIE WEBB,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Ordered two pairs of jeans
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been refunded and have received no response to my chaser emails.
Will contact bank now to get refund via them but honestly I wish I had read these reviews before I bought from them. Do not buy from this company
6 November 2025
Unprompted review
Reply from Katch Me
Hi Lauren Swindell,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Zero customer service consideration - Shocking company
I ordered expensive jeans from this company and wanted them for my holiday. They were the wrong jeans when they arrived plus they had an awful smell on them. I contacted them by email which was the only customer service option, They responded after a couple of days saying they will be happy to help so I sent them pics they requested and it took another few days for another response. Long story short I never got my jeans for my holiday and they did not refund the expensive postage and packing costs I incurred, totally like throwing money away, Shocking company with zero customer service consideration.
9 October 2025
Unprompted review
Reply from Katch Me
Hi Pauline McPartland,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Awful quality
Awful quality. Sales team are promoting long lasting high quality products. I had a pair of jeans costing £30 which lasted 4 months before material wore away creating holes. Got in contact with customer service team. Awful customer service no care about the quality of their products and false advertising. I have many jeans from primark which have lasted years for a fraction of the price. Please do not purchase from this company.
5 September 2025
Unprompted review
Reply from Katch Me
Hi Alice Heery,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
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