Katamu Reviews 

486
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the lifting belts, knee sleeves, and gym bags, noting that every piece of equipment is durable and built to last. Consumers also highlight the outstanding customer support team, mentioning that staff members are exceptionally quick to respond and very helpful when handling size exchanges or product questions. Some reviewers were not happy with delivery delays, noting that packages took longer than expected to arrive. A few people also mentioned experiencing frustrations when items were missing from their shipments or when orders encountered shipping problems.

What people talk about most

Product

Reviewers highlight great satisfaction with the product, praising its durable build quality, excellent... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the durable materials... See more

Customer service

Consumers find customer service to be phenomenal, frequently praising quick response times and helpful... See more

Staff

Customers had great appreciation for the staff, frequently highlighting quick response times and helpful... See more

Order

Users describe ambiguous interactions with order processes, as experiences differ significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the Katamu Weight Lifting Belt for a while now, and I couldn’t be happier with it. The quality is top-notch — you can immediately tell it’s built to last. What really stands out i... See more

Rated 5 out of 5 stars

The customer service was outstanding – quick, friendly, and really helpful. What I loved most was the option to communicate via Discord. That’s such a smart idea! It makes everything more direct and p... See more

Rated 5 out of 5 stars

I’ve been in Iraq in deployment for 6 months and this is probably the clothes I’ve ordered that I’m most excited to wear when I get back. The wife said they are amazing quality and showed them to me... See more

Rated 5 out of 5 stars

Great customer service! Harvey went out of his way to manually fix my order when I accidentally selected the wrong size, switching it from a small to a medium without any hassle. I really appreciate... See more


Company details

  1. Fitness Equipment Store

Written by the company

Born in 2022. At Katamu we build high-performance lifting gear. Our mission is simple: to fuel your growth, back your grit, and keep you lifting—physically, mentally, and for life


Contact info

4.8

Excellent

TrustScore 5 out of 5

486 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(486)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m very happy with both the product…

I’m very happy with both the product and the customer service. The quality of the product is excellent and exactly as described. I initially ordered a larger size, but I needed to exchange it for a smaller one.
The exchange process was smooth and hassle-free. Customer service was responsive, helpful, and guided me through the entire process.
Overall, a great experience. I would definitely recommend this product and this company.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

My mom accidentally ordered me the wrong colour and size for Christmas. The exchange process was a breeze:) The products are high quality too, good quality material and stitching.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Katamu is amazing!!!

Katamu is amazing!!!

Harvey from Katamu was fantastic! I recently bought a belt but accidentally got the wrong size! Harvey made the returns process a breeze! Easy to contact and replied quickly to emails! The product itself was fantastic looks amazing and works amazing!

Could not be happier! Thank you so much!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Hands down one of the best companies…

Hands down one of the best companies I’ve done business with. Not only are the quality of their products GREAT, but the customer service is unmatched.
I don’t know if I can go to anyone else for my lifting gear, outside of Katamu. Customer for life!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Got the wrong size

Got the wrong size, Katamu helped me out with that. I order the wrong size and contacted them and received a response the same day. We stayed in contact and I was able to get a exchange.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. I was a first-time purchaser of this company's products and made an error in the size that I ordered. I easily found the refund/exchange information on their website, received a next day response to my inquiry regarding an exchange, and was easily able to execute the exchange with great communication from the company every step of the way.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Knee Sleeves Replacement

I had an issue with my sleeves within the one year warranty period and the support team was very responsive and made sure all details were taken care of to replace it. 10/10 service. I’ve bought sleeves, wraps, straps and a belt and they all work wonderfully.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Quality of Lever Belts

Quality of their lever belts is excellent, the buckle isn’t flimsy at all and not to mention the designs are fantastic, I decided to take deadlifts more seriously instantly jumped from 385x1 to 405x2 great product, great belt, can’t wait to chase more PRs with Katamu.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Love Katamu and their team

Love Katamu and their team, even after I wasn’t able to get the original design I wanted for my strength kits. I was able to choose another design in its place. Love that we were able to make it work out in the end and can’t wait to receive my equipment.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and great…

Great customer service and great quality material. I had ordered a few items from Katamu, and when I had not received one of the items that I had ordered, I reached out and their team helped me very quickly to help get it replaced.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service from Start to Finish

I recently had to exchange a product, and I honestly couldn’t be happier with how smooth and easy the entire process was. From start to finish, the customer service was terrific. The customer rep who assisted me through email, was absolutely great — very responsive, friendly, and genuinely helpful. He made the exchange for a different product simple and stress-free, answering all my questions and making sure everything was handled quickly.
It’s rare to come across customer service like this nowadays. Katamu customer service was professional, kind, and clearly cared about making sure I had a good experience. This company truly has great customer service, and people like them make a huge difference. I wouldn’t hesitate to shop with them again and highly recommend them to anyone!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast exchange, Great product.

Originally ordered knee sleeves but in the wrong size. The Katamu staff was extremely professional, understanding, and prompt with sending me the right size. 10/10 products that definitely live up to the hype!

16 January 2026
Unprompted review

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