Kassaria Reviews 

This company is a scam.

First, the products I received were completely different from the ones that were advertised. They came from China as well so am concerned about the ingredients used.

Then, they charged me 2 weeks later for the same order, pretending that I'd subscribed to a monthly subscription (when I had reached out beforehand to complain and ask for a return).

Finally, they made me pay for a return label which wasn't valid. The Royal Mail asked me to pay more than what I'd originally paid for the postage for my parcel to reach its destination.

The whole thing is a scam. Stay away!

We wanted to try the lip liner/lip stain. At checkout we un-clicked the subscription box. We only wanted to try the product and absolutely did not need or want more, but exactly one month after our original order was placed (after we had tried the product and found it very drying to our lips and so took it as a loss and threw it away) Kassaria sent us an unsolicited shipping confirmation email at 1:44am - and is sending us MORE product, and charged our card without permission! Asked twice for a reversal but got a cut/paste reply. THIS IS FRAUD.

Ordered this product via Instragram, NO mention of subscription during the ordering process, no subscription email. Received goods and was charged in June. Have just received an email about the same product and another charge, a month later. I have made no further purchases. Emailed customer service to cancel order. What did I do?:

- My bank put a block on the company for any future purchases.
- I logged onto Kassaria website and cancelled the subscription I never knowingly signed up for.
- I contacted them to remove all data about me.

Be aware, any attempt to get a refund is futile as the return address given is in Los Angeles. They also don't offer refunds if you refuse delivery. Such an unethical way to run a business by duping customers into subscriptions.

[UPDATE 4th AUG 2025]
Six days after updating this post. I received an email from Royal Mail saying "your parcel from CAINIAO" is on its way. I DID NOT order anything and payment of £47.99 has been taken UNAUTHORISED from my account. Bank notificed, card cancelled. Parcel arrived and its the same product. Highly suspicious that this 'company/scammers' used my card details. BEWARE!!!

Did not authorize subscription. One month after purchase, received an email that my next order was received and sent. Complained to customer service that day. They responded that I received a subscription email after initial purchase and they could not refund. And copied their refund policy from their website. I was never notified of a subscription nor did I receive a subscription email. BUYER BEWARE! Unethical business practices. Purchase elsewhere.

This company is a scam. First of all, the lip stainer does not stay at all. Second, they suscribe you to monthly orders without telling you so they make an order and charge your card a month later when you did not expect.

Exactly the same as all other reviews on here which weren't here when I went to buy a month or so ago! They will take money without permission. Is not clear this is a subscription!!! Do not buy!

you get your product, but without asking / telling you they keep your payment details and send you the same product the next month and automatically take another payment!!!!! I didn't agree to this being a subscription!??

Don’t buy! China scam. I ordered once, 1 month later they charge me again without order from me. Shame on you! This is embarassing.

Complete scam. I placed one order and ended up with a monthly subscription, without my consent or my knowledge. I found out because they charged my bank account again, one month later. It's quite embarrasing that a company feels the need to use such shady and unethical marketing strategies.

Several months ago I ordered 2for1 on Facebook. It took about 3weeks before I received it!
And… I only received 1! I wrote to them about it. I also wrote that I’m not satisfied with the product. It only lasts for about an hour.

Then, yesterday I received an email saying that I have placed another order. I DID NOT placed that order. I immediately wrote to them that I want it cancelled! I haven’t heard from them!

I have to tell you that I did not ever intend to order lipstain as a "subscription" and I feel that the practice of selling products with the barely noticeable commitment to subscribe to recurrent orders/ payments is sneaky and manipulative. I'm sure Kassaria would disagree, and point out somewhere where it is mentioned that it's a "subscription"... however small or barely noticeable by their customers. I believe that is the hope.
I have canceled the subscription I never wanted. I have asked twice that they refund the order I didn't want but they have refused to do so.
Companies that operate the way Kassaria does, eventually go away. If customers don't purchase their products by choice, but by sly advertising and misleading marketing, people will stop supporting them.
I will leave reviews and comments wherever possible and warn potential buyers to go elsewhere for their cosmetics. If you're looking for products like the stain I purchased, please save yourself a headache and go elsewhere! There are so many more reputable places to spend your money that aren't out to take your money by scams and deceit.
(If you've had a similar experience with them... and I know there are a lot of you out there..share on every platform you use. People should know they use these tactics)

I bought some lipstains, which turned out to be knock-offs and were not great, but not awful either. However, a month later the company billed my PayPal again for new lipstains. Apparently, without being notified of this, I ended up with a subscription.
I filled a dispute with PayPal, but they ruled in favour of the vendor unfortunately.

Scam!! Charged me twice, no product delivered. Run away from this company

"4.9/5 on Trustpilot" by 837 reviews. This is what they marked on their shopping site, and that is completely a LIE!! I regret it as I just realized that after I have bought it.

*The items arrived 2 weeks after - very long lead time
*The quality is not so impressive - the color will be gone after 3,4h
*Also the product was in the wrong color box. - Don't know why it happens

Beware !!! Don’t purchase anything from them. They kept taking money out of my account without any permission and didn’t own up to it. Had to cancel my card . Still hoping to get my money back .

I bought one of these in June as a one-off and have just been charged for a monthly subscription a month later. I did not sign up to this, so am unclear as to how this has happened as I paid through paypal. I have emailed the company and am waiting for a response, but from looking at other reviews, the same things has happened to others. UPDATE To be fair to the company their customer team did respond to my complaint and refunded me the additional payment they had taken out.

I bought the lip tattoo, and suddenly I was signed up for a monthly subscription. When I tried contacting them, I found that the email doesn't exist. Got a return email saying the domain name doesn't exist. I am setting up a dispute with PayPal because this company is fraudulent, and they don't mention anywhere that automatic monthly payments will be taken from your account.

Fake dropship lipstain posing as another popular brand!! please be wary. Any negative reviews are deleted off their site.

I paid for a product and never received it.

EDIT: after much hassle (they clearly use AI as their customer service) I got the product. For some reason I can’t return/refund, but they offered a 50% refund and allowed me to keep the product (despite me saying I had no need of if anymore). Product itself is terrible.

I ordered two Lip Tattoo products. Apparantly (without realizing it) I got a montly subscription to there products.

Maybe I should have noticed it somewhere, but I would like to be informed more clearly about subscriptions.

PS I got a refund after contact with customer service.