Terrible after-sales service – I would not recommend this company
My experience with Kaly Bilişim has been extremely disappointing, and I would not recommend working with this company.
I purchased an Ajax security system from them in February 2025. The main Hub developed a problem while still under warranty. After a very long process trying to get the issue acknowledged, I was finally asked to send the defective unit back for replacement.
I shipped it on 10 August 2026 and it was delivered to them on 11 August. Despite repeated calls, WhatsApp messages and a formal email, I have received no clear response, no replacement and no confirmed delivery date.
This is particularly unacceptable because this is not an ordinary household appliance — it is a home security system. I am currently left without the central unit of my alarm system while the product is still under warranty.
What has disappointed me most is the complete lack of communication and responsibility after the sale. Selling a security system also means standing behind the product when something goes wrong.
I have now escalated the matter directly to Ajax Systems.
Based on my experience, I would strongly advise customers to think carefully before choosing Kaly Bilişim for their security system or after-sales support.
I will update this review if and when the company finally resolves the issue.