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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the staff, citing issues with management and supervisors, who were often described as unprofessional, rude, and disrespectful. Customers also frequently reported problems with payment, including low wages, deductions for minor issues, and concerns regarding compensation practices. The overall service was criticized for being chaotic, disorganized, and lacking respect for interpreters' time and skills. However, some people were satisfied with their experience, particularly highlighting friendly and supportive teams, smooth and on-time payments, and a positive work environment where issues were addressed. A few other people also felt that the company invested in staff development and maintained a healthy work environment.

What people talk about most

Staff

Customers had negative experiences with staff. Many reviewers report unprofessionalism, with some mentioning... See more

Payment

Reviewers mention negative feedback about payment. Many customers report not being paid for completed work or... See more

Service

Clients share negative opinions on service, with many describing it as astonishingly chaotic and the worst... See more

Based on these reviews

Rated 1 out of 5 stars

Not an ideal place to work for the interpreter. Very low pay, long work duration even for contract freelancers, unfair treatment and managers/supervisors create trouble. They will deduct or even sto... See more

Rated 1 out of 5 stars

The Worst of the worst. Zero payment, training certification FORGET ABOUT IT , 9 hours per day , USA time and even after that they still offer a beggars wages, after 9 hours of standing still waiting... See more

Rated 1 out of 5 stars

If you want to get a mental illness, join Kalamcx (Future Group). They have the worst management imaginable. Boostlingo should ban all of their accounts, as they force their interpreters to use auto-c... See more

Rated 5 out of 5 stars

Great supervisors who make it easy to look forward to a Monday. My problems were solved immediately to help with meeting kpi needs. I love the group I am in now and I would like them to continue as th... See more

Rated 5 out of 5 stars

I'm working with Kalam and Future Group for more than a year now, the team is very friendly and respectful, whenever I need help they're always there for me. Further more, the payment is very smooth... See more

Rated 5 out of 5 stars

I currently work with KalamCX and I feel like it's my second home the work environment is amazing and encouraging to achieve more goals supervisers are extermely helpful

Rated 5 out of 5 stars

It's a great place where they invest and develop their staff and care to provide and maintain a healthy work environment

Rated 5 out of 5 stars

I have been working as a medical/legal interpreter for a little more than a year now and i have had a great experience with my supervisors and also my shift goes perfectly with my personal schedule

Rated 1 out of 5 stars

I've worked with Kalamcx and FutureGroup and know how things work inside.They're inviting staffs to review and are paying for fake 5-star reviews but won’t pay fairly to real, hardworking employee. Th... See more

Rated 1 out of 5 stars

I worked there for almost 2 years. They milk their interpreters to the last drop, paying the lowest rates compared to other interpretation companies. Imagine paying $4 per hour and then cutting it... See more

Rated 1 out of 5 stars

They require you to buy your own equipment. Headset, backdrop, webcam. They hire people as MEDICAL interpreter where you need two languages on a professional/medical level, but pay below minimum w... See more

Rated 1 out of 5 stars

You get fixed low salary, with full time calls, no breaks even to use the bathroom or do anything else, it felt like you are a prisoner on your chair, and you can't go. They demand a lot of things pr... See more

Rated 1 out of 5 stars

This company is making interpreters work like slaves, the information that the recruiter give you is definitely not true, unprofessional onboarding process, asking too many documents and not hiring... See more

Rated 1 out of 5 stars

They should be heavily fined. They literally offered me a freelance contract which is the same as nothing and a payment lower than the minimum wage for a job that requires to be at least bi-lingual an... See more

Rated 1 out of 5 stars

I didn't get to work there, but was invited to an interview. Nobody attended the interview! As a reply to my email informing them of it, they replied without any courtesy whatsoever, practically order... See more

Rated 2 out of 5 stars

I have been working with Future Group and its LSCs including Kalam since 2019 as per minute interpreter. I do 3 languages and initially, I was working as per my availabillity. I was making good money.... See more

Rated 2 out of 5 stars

After signing the documents and sending all the stuff they asked for(which was a nightmare, they made it me do it over and over. I printed signed, scanned and sent which is the legal way of signing ye... See more

Rated 2 out of 5 stars

If you’re looking for a place that expects you to work full-time hours for free, this is it. They require 3 weeks of training, 8 hours a day, 5 days a week — completely unpaid. During that time, y... See more

Rated 1 out of 5 stars

I had a terrible experience with this company. I applied for a medical interpreting position and was accepted after the interview. For two weeks, I communicated back and forth with someone named... See more

Rated 1 out of 5 stars

- Low wages, different agents have compensations offered (even within the same language pairs). - Deductions with unclear rules and no communication (eg. they would apply 'x'% deduction to your sa... See more

Rated 1 out of 5 stars

I applied for Spanish interpreter, Hazem Aly sent me an email saying "Thank you for your application for the VRI Medical interpreter Vacancy position. After reviewing your resume, we’re pleased... See more

Rated 1 out of 5 stars

The HR didn’t show up to the interview twice (I had to schedule the second because he didn’t attend first and didn’t even email me after that) and then blamed me and started calling names. His na... See more

Rated 1 out of 5 stars

The worst business to deal with Among the worst workplaces I've ever been to. The supervisors, who are, quite honestly, the worst team I've ever seen, make the absurdly low pay even worse. I s... See more

Rated 1 out of 5 stars

My last day working for this company felt like pure heaven. That should tell you everything you need to know. The stress, the nonsense and the lack of basic respect were unbelievable. Leaving was the... See more

Rated 1 out of 5 stars

Call volume is really high and tiring and the $4 per hour does not worth it. Working environment is not comprehensive about it.

Rated 1 out of 5 stars

This company is without question the worst I’ve ever worked with! They make the most obvious mistakes imaginable like forgetting about a leave request made weeks in advance and then have the... See more

Rated 1 out of 5 stars

Why would you go through the entire process of interviewing someone, offering them a contract to sign, and then completely disappear without any further communication? That is not only unfair but also... See more

Rated 1 out of 5 stars

They are the worst company in the whole world. Exploiting interpreters, enslaving interpreters, ruining their career. They should be banned from working.

Rated 1 out of 5 stars

No improvement possible. Low pay, no respect towards employees, their whole bussines model is based on hiring unexperienced interpreters and milking them as much as possible. The recruiters, an... See more

Rated 1 out of 5 stars

Applied for the english-arabic interpreter role, got scheduled for interview appointment, after 15 min waiting the agent did not show up, later they told me that i was not accepted for this role and i... See more

Rated 1 out of 5 stars

One of the worst companies i have ever worked the payments are really low the supervisors absolutely the worst with their entire team i highly do not recommend working with Kalam.cx or Future Group th... See more

Rated 1 out of 5 stars

As an experienced interpreter in this field, I’ve had the opportunity to work with several organizations, and unfortunately, this company and also Future group offers some of the lowest compensation i... See more

Rated 1 out of 5 stars

I worked for Future Group Language Solutions for three miserable months. However, the recruitment process started almost 6 months before that. I had applied for an interpreter pos... See more

Rated 1 out of 5 stars

I want to share a serious concern about this company. My son worked for them and, due to a mistake he made, they decided to withhold his entire salary. They did not pay him at all for the work he... See more


Company details

  1. BPO Company

Written by the company

Kalam CX is a Dubai-based virtual BPO company specializing in customer experience management, offering cost-effective interpretation, translation, and support services to over 300 companies worldwide. With operational sites in Egypt, Malaysia, Mexico, the UK, and the US, Kalam CX provides 24/7 multilingual support across more than 200 languages. Their services include over-the-phone and video remote interpretation, AI-powered chat solutions, and comprehensive customer support. Committed to quality and innovation, Kalam CX holds an ISO 9001 certification, ensuring excellence in service delivery. Their mission is to help businesses overcome communication barriers, enhance customer satisfaction, and expand into new markets.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

45 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Worst Pay and No Support

As an experienced interpreter in this field, I’ve had the opportunity to work with several organizations, and unfortunately, this company and also Future group offers some of the lowest compensation in the industry—typically around $0.10 to $0.12 per minute, and roughly $3 to $4 per hour and interpreters are expected to commit to long 9-hour shifts. The recruitment process is also concerning, as interviewers often lack professional communication skills and fluency in English, making interactions challenging. The company frequently onboards new interpreters at unsustainably low rates. Overall, this setup may not be ideal for those seeking fair compensation and a professionally managed environment.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

The Worst of the worst

The Worst of the worst. Zero payment, training certification FORGET ABOUT IT , 9 hours per day , USA time and even after that they still offer a beggars wages, after 9 hours of standing still waiting for a call to interpret I managed to earn almost 5$ with the exchange rates to euro was 3.8 euros , supervisors all idiots , management does not care ,

5 May 2025
Unprompted review

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