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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and unique aesthetic, often describing them as beautiful, well-made, and comfortable to wear. Many appreciate the efficient delivery service, noting that items arrive quickly and are well-packaged, sometimes in lovely boxes. The overall service is frequently highlighted as positive, with people expressing satisfaction with their purchases and the ease of the ordering process. However, some customers experienced issues with product durability, reporting that bracelets broke after a short period of use. A few other people also felt that sizing could be an issue, with some items being too large or too small. Additionally, some international customers mentioned unexpected customs charges upon delivery, which caused dissatisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising the quality, craftsmanship, and... See more

Quality

Customers had positive experiences with quality, often describing products as first-class, superb, and... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and prompt delivery, with... See more

Service

Users describe positive interactions with service. Many customers praise the excellent, prompt, and efficient... See more

Order

Reviewers mention positive feedback about order. Customers find the ordering process easy and the delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really nice bracelets, initially bought 2 but when they arrived they were slightly too big , Kajoon exchanged them for a smaller size with no issues. I went ahead and bought another bracelet and ring... See more

Rated 5 out of 5 stars

I recently treated myself to this beautiful copper Kajoon bracelet, inspired by a friend who had a similar one — and I’m so glad I did. It’s elegant, understated, and incredibly well-crafted. Th... See more

Company replied

Rated 5 out of 5 stars

Beautiful copper ring - very happy with my purchase. Arrived in very good time and I'm happy to buy from an independent company. Highly recommended! There has been a small onslaught of adverts for Ka... See more

Rated 5 out of 5 stars

So delighted with my copper bangle. I knew it would be lovely, and it exceeded my expectations. Perfect piece of everyday wear jewellery and with all the positive health benefits of copper. Thanks kaj... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Handmade Jewellery with Copper, Natural Stones & Ebony. London, UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent bracelet 😍

29 November 2025
Kajoon logo

Reply from Kajoon

Hi Michelle,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Good Value

Really beautiful bracelet, well made and comfortable. Good value.

29 November 2025
Kajoon logo

Reply from Kajoon

Hi Robert,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

A good experience

I was very impressed with the quality and design of the bracelets I chose , the delivery was on time as well so all in all I’m very pleased and will gladly use Kajoon again.

27 November 2025
Kajoon logo

Reply from Kajoon

Hi Tony,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Came as described and nicely packaged

Came as described and nicely packaged. Delivery was as per time scale. Nice product. No hesitation in recommending others to purchase. Good buy.

17 November 2025
Kajoon logo

Reply from Kajoon

Hi Fabian,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Bracelets from Kajoon

The bracelets are stunning and beautifully made. The order was processed very quickly, with updates, and they arrived in lovely boxes.

15 November 2025
Kajoon logo

Reply from Kajoon

Hi,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 3 out of 5 stars

Size of the largest too small.

I sent for a bracelet for my wife and although it was the largest size, was still too small so had to be returned. Are these trinkets make in India and so for smaller wrists?

8 November 2025
Kajoon logo

Reply from Kajoon

Hi Roger,

Thank you for taking the time to leave a review, we appreciate it

As you can confirm for the order confirmation email, you ordered the 15-16cm size which is the smallest size indeed...

The Aina bracelet is also available in 17-18cm which sounds that it might have been the appropriate size in your case, as well as in 19-20cm which is likely to be too big for a female wrist but exceptions exist.

Best regards,

Rated 5 out of 5 stars

Good service

My purchase was delivered on time and the bracelet is great

7 November 2025
Kajoon logo

Reply from Kajoon

Hi Penny,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Really quick dispatch and delivery

Really quick dispatch and delivery. A well made product that my husband loved

6 November 2025
Kajoon logo

Reply from Kajoon

Hi Anon,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Also great products

Also great products

29 October 2025
Kajoon logo

Reply from Kajoon

Hi Simon,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Lovely bracelet

Quick delivery item as pictured and described, pleased with purchase. Would buy from this company again.

3 November 2025
Kajoon logo

Reply from Kajoon

Hi Deborah,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Beautiful jewellery and perfect that…

Beautiful jewellery and perfect that you do them for small wrists-this is unique as far as I’m concerned x

26 October 2025
Kajoon logo

Reply from Kajoon

Hi Gillian,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 4 out of 5 stars

Value for money

For the price, this is a pretty reasonable item. It arrives a bit shinier than the advert pictures. I’m hoping that it gradually darkens.

But that’s not a major criticism, and the service and delivery timescale along with the packaging was all very good

8 October 2025
Kajoon logo

Reply from Kajoon

Hi,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

All our products are fully handmade and that includes the oxidation process, which may result in some products being a bit shiny at first. But that is expected to gradually fade indeed.

Best regards

Rated 5 out of 5 stars

Efficient dispatch and delivery of…

Efficient dispatch and delivery of items are of very good quality well made for the price, pleased with the purchase. Recommend you won't be disappointed. Thanks.

5 October 2025
Kajoon logo

Reply from Kajoon

Hi Phil,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Really original stylish jewellery

Really original stylish jewellery. Beautifully made from unusual materials. Excellent service, speedy delivery in nice box, very giftable.

5 October 2025
Kajoon logo

Reply from Kajoon

Hi Christine,

Thank you for taking the time to leave a review. We really appreciate your continuous support which doesn't go unnoticed.

Best regards

Rated 5 out of 5 stars

Well made and looks good

Well made and looks good with thin silver bangles The small size fits perfectly and doesnt move about.

5 October 2025
Kajoon logo

Reply from Kajoon

Hi Maureen,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 5 out of 5 stars

Mens copper bracelet

Better than expected forget it is on very light and comfortable

27 September 2025
Kajoon logo

Reply from Kajoon

Hi Ray,

Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.

Best regards

Rated 3 out of 5 stars

The ring was not as per the picture

The ring was not as per the picture. Rather than a round bevelled end it was mor square and unfinished.

26 September 2025
Kajoon logo

Reply from Kajoon

Hi Clare,

Thank you for taking the time to leave a review

We are sorry to hear that the ring didn't meet your expectations. As all our products, the ring is fully handmade.

Please mind that you can always return the item either for a refund or for an exchange and the process is very smooth

Best regards

Rated 1 out of 5 stars

Poor Quality jewellery which breaks

I bought two bracelets from Kajoon. Both broke very quickly. I contacted them to replace the one with the African Jade beads, which they did, but sent a larger size which was a bit too big for my small wrist. Clearly they thought the elastic snapped because it was over stretched which was not the case. The elastic went on the replacement about 3 months later. Shortly afterwards the other bracelet snapped. I bought them to wear regularly but not daily as I wear a uniform for work. I didn’t bath swim or shower in them but they still snapped. Nice to look at but poor quality materials. I kept the beads hoping to be able to restring them but the reality is that I won’t get round to it. Very disappointed . This is not cheap jewellery and I’d have expected better quality for the price. I cannot recommend.

31 October 2024
Unprompted review

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