kahunas.io Reviews 

451
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service and the highly supportive staff, praised for their helpfulness and professional guidance. Many reviewers appreciate the personalized assistance and clear explanations provided during calls, which help them understand features and resolve issues efficiently. The application is frequently described as intuitive, easy to use, and an excellent all-in-one tool for client management. However, some customers also noted that the app's dashboards could be confusing and its interface difficult to navigate, with some experiencing it as buggy, slow, or not improving over time, leading to issues like problems uploading pictures or locating food items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising individuals for their helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professional, patient, and... See more

User experience

Clients share positive opinions on user experience, highlighting the app's ease of use and intuitive design,... See more

Application

Customers had positive experiences with the app, often praising its ease of use and intuitive interface, even... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting 5-star experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've looked at a few apps but never quite found what I wanted - mostly the dashboards were confusing and not very easy to use. I've just had a great introductory call with Pam, who very quickly helped... See more

Rated 5 out of 5 stars

I had a meeting with Mijara to get help with a few questions about Kuhan’s app, particularly around client check-ins and tracking workout progress. Mijara was extremely kind, patient, and helpful, pro... See more

Rated 5 out of 5 stars

We booked a call to get some of our questions answered and Mijara was able to answer our questions AND show us some features that she thought would be helpful - and we were SO excited that she did bec... See more

Rated 5 out of 5 stars

As a total techno-phobe and someone who has never used an app before, I can happily report that Kahunas is pretty easy to use. Although I'm not using all it's features, it does what I need it to do. I... See more

Company replied


Company details

  1. Software Company

Written by the company

Kahunas is an online coaching platform for personal trainers & coaches to manage their coaching clients. We are a community driven company where our coaches and personal trainers can decide what we create next to keep improving our platform for their coaching needs and clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

451 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(451)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! As I upgraded my plan, I booked a call to walk me through all the new features and how to make the most of them. Shear was fantastic at guiding me through all the setting and how I can leverage each tool to scale my business efficiently while retaining coaching quality for clients. Thank you again!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Shear

Shear was excellent at resolving my problems. She understood the issues and resolved both within 24 hours. Fantastic work. Thank you.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a really great experience

I had a really great experience. I had a call with Pam, she explained everything in detail whatever i needed to know. Apart from that, she has also extended her support if i have any doubts in future. So overall, I am very happy with my experience.

7 November 2025
Unprompted review
Rated 4 out of 5 stars

Customer service is great, app could improve

Customer service is great, easy to get in touch and book calls with them, not like other platforms.

However, this platform could improve a lot just with a few changes. I have been an online coach for over 13 years and used every single platform out there so I know what is missing and it is just very small details that could be fixed/added very quick.

I have already given them feedback let's see if they work on it to fix the issues

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Shear has been incredibly helpful on…

Shear has been incredibly helpful on both calls I have had with her. The first was just a few technical issues and the other was for the branding of our app. Not only did she talk me through it over the call, but she also sent several help links with videos. She made everything super easy.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Issue with account FIXED

I had an issue with my account, and Shear helped me fix the problem! She scheduled a call, helped diagnose the fault and fixed it almost instantly. Professional and knowledgeable. Thanks, Martin.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Payment processing error and inefficient support yeam

Their payment system keeps giving me the payment processing error when I try to make the payment. I seeked help from kuhanas support team and they aren’t helping, it’s been four days now and they still can’t sort out what is causing the error, also it takes them a ~24 hours to reply each of my message. Im highly disappointed .

12 October 2025
Unprompted review
kahunas.io logo

Reply from kahunas.io

Hello Henry
Thank you for taking the time to share your feedback, we’re genuinely sorry to hear about the frustration you experienced with the payment process and the delay in getting it resolved.
After reviewing your case, we can see your first message reached us on October 8th, and our team responded the same day requesting details to investigate. Once you confirmed your coach’s name and role as a client, we escalated your case to our development team to look into the payment session issue, which appeared to be related to an invalid or expired checkout session.
While we were working on this in the background, we understand it was disappointing not to have a faster resolution or clearer updates during this time. That’s on us we can see how the 24-hour response times added to your frustration, and we’re taking steps to improve our response speed when technical investigations are involved.
We’re glad to hear your coach was able to help you resolve the issue, and we’ll continue to look into the root cause to ensure this doesn’t happen again in the future. Your experience helps us identify areas where we can improve both our systems and our communication.
Thank you again for your patience and for sharing your feedback. We truly value it and are committed to improving both our payment process and support responsiveness going forward.
Warm regards,
Michelle
Customer Experience & Delivery Manager
Kahunas Team

Rated 5 out of 5 stars

great app and service

Pam was great and gave an awesome run through of this app. Such a smooth and efficient software to use. Couldn't recommend enough!!!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

I just had an introductory call with…

I just had an introductory call with Pam, who was incredibly helpful, knowledgable and supportive. Pam gave me a comprehensive view of the platform and helped me unlock new features which will boost the service to my clients; Pam's support here has all but confirmed my use of this platform after my trial ends.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Super intuitive app & Pam is so helpful!

Super intuitive app
The app is very simple to use, team is very helpful too! I had a call with Pam to show me everything about Kahunas as I wanted to make sure I am using the app to its full potential. Pam was extremely helpful and asked all of my questions

30 September 2025
Unprompted review
Rated 5 out of 5 stars

In the conversation

In the conversation, Shear helpfulness really stood out. With a friendly tone, we went through every step needed to solve my problem. Nothing was rushed or done in a hasty way. S.E.L.

17 September 2025
Unprompted review

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