On their website, they stated 2-3 days shipment. It's been 9 days now, and still nothing. I wanted to try a different coffee shop than my usual one since they increased their international shipping pr... See more
Company replied
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See what reviewers are saying
Used these guys several times now and always had a good experience. Although based in Europe the shipping is quick and once it leaves them, its delivered via the UK post service - tracked. Coms... See more
Kaffek is brilliant what can I say delivery from Denmark within two weeks straight to your door and well packaged. Reasonable price wouldn’t shop anywhere else now for my coffee.
I have been using KaffeK for a number of months and always been delighted with the service received. Despite being based in Europe, I am in UK, it is cheaper for me to buy from KaffeK than a company i... See more
Company details
Written by the company
KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.
Contact info
Denmark
- kaffek.com
4.5
Excellent
46K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Prices are very good and communications…
Prices are very good and communications are excellent.
27 July 2026
Unprompted review
Always packed well
Always packed well, and was quite quick. Very good price.
Recommend highly.
27 July 2026
Unprompted review
I was kept informed through out the…
I was kept informed through out the delivery and the product was excellent
15 July 2026
Unprompted review
Excellent prices.Good selection…
Excellent prices.Good selection available
Unfortunately delivery can be quite long
11 May 2026
Unprompted review
Kaffek …
Ordered Monday morning and coffee was delivered free of charge on the following Saturday. Very impressed with speed of delivery, value for money and choice of coffees
11 July 2026
Unprompted review
Great value & service
Great value & service, good ordering process. I understand that delivery is slower and order in advance so as not to run out of my favourite Lavazza coffee.
20 July 2026
Unprompted review
Always had excellent service from here
Always had excellent service from here. The coffee is lovely, and so easy to make. The price is pretty reasonable by today's standard. Highly recommend buying from here.
24 July 2026
Unprompted review
Kaffek - Superb !
Excellent coffee,very good price,quick delivery and an all round very professional service - thoroughly recommended.
23 July 2026
Unprompted review
Good prices, fast delivery, reliable
Good prices, fast delivery, reliable
Did already 4 purchases, everything went always well
23 July 2026
Unprompted review
Have placed many orders with Kaffek and…
Have placed many orders with Kaffek and always arrive in a timely manner and a good price. I ordered for Tassimo and Lavazza.
16 July 2026
Unprompted review
Horrible service! (and theft!)
On June 13, 2026 I have ordered coffee for a total of 74 euros and have been waiting for my package to arrive.
Today, July 22nd, 2026, i have received an e-mail from the company, saying that my address wasn’t correct (it’s a lie!) and that my package was being returned to them!!! My address was correct on my order and nobody ever tried to reach me about anything! This is just a lie!
I have been waiting for more than a month and now I’m left without any coffee (or answer!!!)
I definitely do not recommend!
Addition on July 23rd: today I have received an email from them saying that the money I paid will be returned minus 10 euro for return of the goods!
I repeat: my address was absolutely correct!
They are just lying!
I just want to warn people about their tricks!
23 July 2026
Unprompted review
Reply from KaffeK
Hi Barbara,
Thank you for sharing your experience. We are truly sorry that you waited more than a month for your order, only to learn that the parcel was being returned. We completely understand your frustration, particularly if the delivery address shown on your order was correct.
The information about the address is always based on the return reason provided by the delivery company. This does not necessarily mean that you entered your address incorrectly, as the return may also have resulted from a labelling, scanning, or delivery error. We sincerely apologize if our communication suggested otherwise or made you feel that you were being blamed.
Please contact our customer service with your order number and mention this review. We would like to investigate the delivery history in detail, clarify what happened, and ensure that an appropriate solution is arranged if the parcel was returned due to an error.
We sincerely apologize for the excessive delay and the inconvenience this has caused.
Best regards,
KaffeK
Ordered a coffee machine in March, which stopped working in early July
Ordered a coffee machine in March, which became faulty in early July.
Sent them an email, explaining what happened, provided pictures as well. It is now 22nd of July, have not received any answer. I used the machine for a few months, customer care does not reply at all.
7 July 2026
Unprompted review
Reply from KaffeK
Hi,
Thank you for sharing your feedback. We are very sorry to hear that your coffee machine developed a fault after only a few months and that you have not received a response to your email.
We aim to respond to all customer enquiries within 24-72 hours. If we received your email successfully, you should therefore already have received a reply. We kindly recommend checking your spam or junk folder, as our response may have been filtered there.
If you still cannot find a reply, please contact us again and include your order number, the machine’s serial number, and a reference to this review. If possible, please also resend the photos so we can locate and process your warranty claim without further delay.
We sincerely apologize for the frustration and inconvenience. This is not the level of service we want you to experience, and we would appreciate the opportunity to resolve the matter.
Best regards,
KaffeK
Really great prices
Really great prices, easy to use website, free delivery (over £39) and with me in a few days. I can't really ask for more.
10 July 2026
Unprompted review
Great price
Great price! Great delivery! And most importantly Great coffee. Have ordered 3 times in the last 4 months. And could not be happier 😀❤️
20 July 2026
Unprompted review
Great service as always,have useda good…
Great service as always,have useda good few times now with no problems,great prices and coffee.
20 July 2026
Unprompted review
Great service and variation of coffee
Great service and variation of coffee. Wouldn't order from anyone else
1 July 2026
Unprompted review
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