JW Wood Reviews 

198
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes, making interactions pleasant and stress-free. Many people highlight the excellent communication, noting that the team keeps them well-informed and updated at every step, providing clear and detailed explanations. The service is frequently described as efficient and responsive, with reviewers appreciating the quick action and prompt replies to their questions and concerns. However, some people were dissatisfied with the communication, finding it unclear and lacking transparency, which led to awkward and unprofessional situations. A few other people also felt that discretion during viewings was lacking, and that the staff could be unhelpful and rude, leading to a very disappointing experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more

Company replied

Rated 5 out of 5 stars

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more

Company replied

Rated 5 out of 5 stars

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England


Contact info

  • Old Elvet 7, DH1 3HL, Durham, United Kingdom

  • jww.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(198)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyers

While buying our first property we found JW Wood to be extremely helpful, Denise who dealt with the property we were buying was very friendly, helpful and approachable and made the process a lot more easier for ourselves and talked us through everything we needed to know and kept in frequent contact to keep us up to date.

18 November 2024
Unprompted review
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Reply from JW Wood

Great review thank you and we know Denise will be delighted to read your comments.

Rated 5 out of 5 stars

Excellent service by JW Wood

The process of purchasing a property through JW Woods has been made easier because of the service giving to us by Barbara Smith and Amanda Dowson, who keep us informed on a regular basis which we find reassuring

15 November 2024
Unprompted review
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Reply from JW Wood

Thanks for buying your new home through JW Wood Bishop Auckland and thank you for the great review!

Rated 5 out of 5 stars

Fantastic agents!

JW Wood have always been fantastic agents for us in letting our property. Everyone we deal with there is always very supportive and pro-active, and they take all the stress out of the letting process. Our main point of contact, Sarah Perrin, is great to deal with and always really helpful.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic job by Danielle and all the…

Fantastic job by Danielle and all the letting team at Woods. All properties fully let very quickly for 25/26.

14 November 2024
Unprompted review
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Reply from JW Wood

A great result and Danielle will be very pleased to read your review. Thanks for the positive feedback.

Rated 5 out of 5 stars

Student properties full for 25-26

Danielle has secured tenants for my two student properties for the 25-26 academic year giving me peace of mind going forward. Excellent service. Well done!

14 November 2024
Unprompted review
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Reply from JW Wood

Thanks for taking the time to leave a review. We look forward to helping you again next year.

Rated 5 out of 5 stars

Sarah Graham was great when chatting to…

Sarah Graham was great when chatting to me. My circumstances were very personal regarding purchasing a house. She understood and was very friendly and caring through the process. She also got back to me ASAP when needing answers to things.

12 November 2024
Unprompted review
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Reply from JW Wood

Thank you so much for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that Sarah Graham provided you with the friendly and caring support you needed during such an important and personal journey. Her dedication and prompt communication are truly valued here at JW Wood, and we're delighted to know that it made a difference for you.

Rated 5 out of 5 stars

Excellent communication from staff…

Excellent communication from staff throughout the process so far. Regular updates provided each step of the way. At this point in the sale no complaints to date.

5 November 2024
Unprompted review
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Reply from JW Wood

A great start and we hope everything works out brilliantly. Thank you for the review.

Rated 5 out of 5 stars

Very helpful

Really helpful from the point of contact
Very responsive to questions and queries

1 November 2024
Unprompted review
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Reply from JW Wood

We are very grateful for your 5 star review. We are pleased you were happy with our service.

Rated 5 out of 5 stars

Excellent service from start at…

Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.

31 October 2024
Unprompted review
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Reply from JW Wood

Great review thank you. All the best for the future.

Rated 5 out of 5 stars

New to area

We had been looking at property in the north east and had varying agent experiences from being excellent to not turning up at all. The viewing we had with Barbara from the Bishop Auckland branch was in the excellent category. On time, very helpful re local area which we weren't familiar with, suggestions for good dog walks etc. Follow up after we made an offer was also good so no negatives at all.

23 October 2024
Unprompted review
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Reply from JW Wood

Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Barbara from our Bishop Auckland branch provided you with the excellent service you deserve.

Rated 5 out of 5 stars

Brilliant estate agents

Brilliant estate agents! Really helpful, professional and friendly service provided. Especially from Julie, property consultant in the Consett office. Thank you so much for your help.

28 October 2024
Unprompted review
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Reply from JW Wood

Thank you for the glowing 5 star review :)

Rated 5 out of 5 stars

Excellent service from Denise Peace and…

Excellent service from Denise Peace and the team from J W Woods Consett during our recent new home purchase. Nothing was a problem, very informative about the property and more than happy to arrange 3 viewings in quick succession!

Many thanks!

24 October 2024
Unprompted review
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Reply from JW Wood

We are delighted you were happy with the service you received from Denise and her colleagues. Congratulations on the new home!

Rated 5 out of 5 stars

Excellent customer service and advice

Woods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend

14 October 2024
Unprompted review
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Reply from JW Wood

Thank you for taking the time to write us a lovely 5 star review. Jonathan and Ann were particularly pleased to read your feedback.

Rated 5 out of 5 stars

Just moved into our new property at…Shotley Bridge, Consett

Just moved into our new property at Shotley Bridge, Consett. From the first contact to the time we moved in we had a first class exprience from the Consett branch of JW Wood. The communications were excellent throughout and they even had an after sales service to mop up the inevitable issues that emerge post sale and a 'moving in' welcome pack stuffed with goodies and additional helpful information. Thank you JW Wood!!!

16 October 2024
Unprompted review
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Reply from JW Wood

A lovely review thank you and we are really pleased everything worked out well for you. All the best.

Rated 5 out of 5 stars

JWWood a professional service .

JWWood are always professional and give an honest and friendly service. They process documentation quickly and efficiently through to completion allowing both landlords and tenants to meet their goals .
Highly recommend.

14 October 2024
Unprompted review
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Reply from JW Wood

Thank you so much for your kind words and recommendation! We're delighted to hear that our professional and friendly service has been beneficial to you. Our team is dedicated to processing documentation efficiently to help both landlords and tenants achieve their goals. We truly appreciate your support and look forward to continuing to meet and exceed your expectations!

Rated 5 out of 5 stars

Professional, Efficient and Friendly

Finding a new property can sometimes be a little daunting but Julie from Woods and the rest of the team were very supportive.
Were able to view the house in a timely manner and professional hosts when doing so.
Efficient with communication and very knowledgeable.
Would recommend.
Thank you

14 October 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you for your wonderful review! We're thrilled to hear that Julie and the team were able to support you through the process of finding a new property. It's great to know that you found our communication efficient and our team knowledgeable. We appreciate your recommendation and are committed to continuing to provide excellent service. Thank you for choosing JW Wood!

Rated 5 out of 5 stars

All of the staff have been very helpful, knowledgeable and professional.

All of the staff have been very friendly and professional throughout the process of selling and buying. It’s twenty five years since we bought our home so didn’t have a clue but feel very supported by the team from Consett branch. Would highly recommend.

16 October 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team at the Consett branch could support you throughout your home selling and buying journey, especially after 25 years. Our staff takes great pride in providing friendly and professional service, and your kind words affirm that we're on the right track. We truly appreciate your recommendation and look forward to assisting you, your friends, or family in the future.

Rated 4 out of 5 stars

Friendly, prompt service

The team at J W Wood were prompt to respond, especially Sandrine who was very helpful throughout the initial purchase stages. Friendly, helpful service on the phone and in person.

1 October 2024
Unprompted review
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Reply from JW Wood

Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team at J W Wood, especially with Sandrine's assistance during the initial stages of your purchase. Providing prompt and helpful service, whether over the phone or in person, is something we strive for, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help with anything you might need!

Rated 5 out of 5 stars

Fantastic

Fabtastic, knowledgeable staff, very keen to support. Communication was great.

11 October 2024
Unprompted review
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Reply from JW Wood

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our knowledgeable staff and that their support and communication met your expectations.

Rated 5 out of 5 stars

Most helpful friendly and professional

As I have not purchased a property for 27 years I was given help at every stage. My questions and queries were answered promptly which made my purchase so much easier

11 October 2024
Unprompted review
JW Wood logo

Reply from JW Wood

Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you throughout your property purchase after so many years. It's wonderful to know that our prompt responses made the process easier for you. We truly appreciate your feedback and are always here to provide the support you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything in the future!

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