JW Wood Reviews 187

The house I was purchasing was in an area where other houses was going cheaper but they hiked the price up with structural issues like severe damp throughout the home,water leaks from chimney breast and crumbling walls all hidden behind wall paper but despite this the asking price was higher than other selling homes similar and had the nerve to agree to me going half on repairs accepted my offer but even then the offer I made was still higher than what the other homes in the area was asking for with lots of work need doing I felt this was wrong in the end the seller refused to lower the price I withdrew due to this issue plus her solicitor didn't answer all the questions from enquiries plus the seller appeared rude when ask a question regarding the property which didn't have insurance and it wasn't registered I felt it was not worth the money even my offer it was overpriced I felt I couldn't trust this estate agent to be honest again in the future I was glad I withdrew my offer as this wouldn't have been a good investment they remarked it for some other gullible person to buy at the same hiked up price if you want to sell a home pricey at least repair it and refurbish it that to me will justify the price hike but to hike up the price more than other homes in the area and leave it in such a state of disrepair is completely taking the biscuit also it's good to note the other homes going as much as £10,000 cheaper was in much better repair I couldn't make this up if I tried it's unbelievable.

Very helpful staff who gave lots of good advice.

Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment.
It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions.
Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase.
Basic discretion during viewings shouldn’t be too much to expect.

I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional and kept us up to date and informed at every step of the way. We are delighted with the service offered and are so pleased we chose the company to manage our sale.

The team here in Bishop Auckland are amazing, they are friendly, understanding and respectful! Questions always answered, and fast at responding if they haven't got the answer they are happy to find out! The team and management always give you time and build good relationships with their clients! I would highly recommend them .. 😊

Reported our bathroom sink not draining water, the same day Nicole rang us to see if we were available for a plumber to attend our property. The man fixed it that day. Brilliant customer service.

Prompt, professional, efficient and unobtrusive service.
Andrew Oates (Andy) processed the transaction with exceptional assistance and support.

From the initial contact it was clear that J W Woods are an estate agency that leaves nothing to chance . The representative ,Julie Prendergast could not have been more helpful and went beyond expectations in ensuring that the transaction started smoothly . We were also allocated a sales facilitator to help all parties keep in contact at what can be a stressful time . A1 . Thank you .

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process from market to sale. She was warm, friendly, gave good advice and kept us up to date with all developments at all times. Very responsive and a pleasure to work with. Thank you.

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained professional, supportive, and proactive from start to finish. We couldn’t have asked for a better estate agent — highly recommend!

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood my busy schedule and made everything smooth and stress-free as a first-time buyer. She quickly recommended me all of the services needed for the buying process and I will always be thankful for her help. Thank you!

From the moment I stepped through the door I was made very welcome by Sarah Graham, she immediately got me a chair so we could sit and discuss my plans and get the information she required , the rest of the team have been very helpful on the phone if sarah hasn't been available for me to speak to at the time ,I appreciate all their help .

The staff at the Chester le street branch have been amazing. Special shout out to Adrian, Vicky and Chloe who have all been a massive help to us. We would recommend them to anyone wanting fantastic help. Thank you all .

I bought this house through JWW four years ago and had no hesitation to use them again. The viewing by the estate agent took place with photos taken on the same day. The house was on the market within seven days, five viewings booked and made, three offers and a sale agreed in under two weeks start to finish. Very helpful and efficient. Thank you to Jonathan and Nikki

Really professional staff, who went out of there way with as much information as possible, sold mine within a week

Choosing JW Wood to sell my house was the best decision ever. Working alongside professional people has ensured a smooth and sress free process. Would definitely recommend to others.
Thank you to a great team.

A very professional and efficient service from beginning to completion. Nicky Hall was so helpful and kept me informed throughout the purchase process. Any questions were answered promptly and communication was first class. Highly recommended.

Great landlord experience

Nicky Hall did a wonderful job with helping me with my purchase. Kept me up to date, was prompt when sending things through via email and answered any questions I had.
Any timing issues were down to the vendor taking time to reply and not JWW at fault.

Just want to say a massive thank you for making the selling of my property such an easy process. So helpful and informative. I can’t thank Ella enough, she has been amazing looking after the sale of our property. So patient and kind. I really appreciate it.