JW Wood Reviews 

Having bought and sold many houses over the last 30 years, I've experienced pretty much all estate agents , on this instance I've dealt with Ann from JW Wood in Durham, I would say that from an efficient, informative and helpful point of view, Ann's been the best I've dealt with and sets an example of how it should be done, house purchases are both expensive and complicated, so quality guidance is a must.

When initially attempting to make a viewing with J W Wood we tried to book in for after 5pm to view a property as I work a 9-5 and would be unable to make my way over sooner as we live and work out of the area. The solution offered for this was to come with my partner for a viewing on the weekend. This, unfortunately, wasn’t a possibility for us as my partner works in hospitality and very rarely is able to do anything on a weekend due to work commitments. On the Friday his work commitments changed and he had availability on the Sunday so we called up immediately to see if it was possible to book a viewing on this day as we had previously been told there was weekend availability to be told they also do not offer viewings on a Sunday and the only way for us to view this property would be to book holidays in at work or to come separately for viewings which is beyond ideal! We have recently been burnt by having to go for separate viewings and an offer being accepted on a property in the meantime so this is not how we wish to move forward. There was no attempt to discuss with management if there was a possibility for any flexibility and the communication regarding weekend availability was abysmal and has left us with a sour taste in our mouth. Why make a process already as stressful as buying a property even more so by having to rearrange our working lives? Very unhappy with the low level of customer service provided.

Ann Stobart of J W Wood was truly fantastic, making the experience of buying a first house smooth, quick and easy. She was always reachable for queries no matter how small and gave me every confidence in the property and the process. Thank you.

I was invited to write this review by JW Wood, so here goes.
Initially when I showed an interest in a specific property JW Wood could not have been more helpful & obliging ensuring that any visits were arranged to suit my timetable, however once I'd comitted to buy the property they were a little less accomodating.
Once a sale was guaranteed their representatives became somewhat changeable/illusive.
To add anxiety to an already stressful situation, on the day of the move the keys to my new house were not made available until 2.00 pm & only then if I trailed through to their offices in Darlington to pick them up (my impression was the keys would be handed over insitu).
6 weeks later their 'SOLD' sign is still in a prominent location outside of the property, this despite my visit to their office in person requesting it be removed (promise that it would be taken down immediately remains unfulfilled 3 weeks later).
On a brighter note staff were always extremely polite & friendly.

Have used JW Wood on more than one occasion and have found them to be efficient and effective when selling my properties. The team have a wealth of experience and will guide you through the process of buying and selling. Highly recommended the professional service

An excellent service from J W Woods of Darlington regarding the agent-led sale of our property.
From the initial valuation, high quality photographs, full professional sales literature and advertising has led to a sale (subject to contract) in a fairly short period. There has been full communication of staff conducted viewings via succinct and timely emails, with telephone calls only when necessary regarding offers, where assistance has been provided. Office staff have been courteous and professional at all times. A highly recommended service.

JW Wood have been very good from the start. We have had to sell my Fathers house under difficult circumstances and they have made the process easy and pain free..
correspondence with email was regular and informative and I was happy with the team at the Darlington branch.

Used JW Wood Darlington for our recent purchase! Absolutely great kept me informed and were helpful throughout the process!

If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered.

J W Woods Darlington were very helpful and supportive throughout. They kept me up to date with progress and made the whole experience of selling my property simple. They seemed to have the right people viewing that were able to proceed with the purchase. I would certainly use them again. Thank you J W Woods Darlington

Excellent from first call through to valuation, viewings, negotiations of offers, sale of house. Communication second to none. Whole process stress free as a result. Would use again and recommend to family and friends

Can’t recommend the team at JW Woods (Consett & Stanley) enough. From the very start, their communication was fantastic, keeping us informed every step of the way.

The staff were friendly and made the whole process easy, ensuring everything ran smoothly. They were instrumental in achieving a quick sale for us in a short space of time. A truly professional and supportive team – thank you!

Really great experience with Woods, Julie Prendergast, was responsive, efficient and lovely. Thanks so much for all your hard work.

Vicky was great supporting us through the purchase of our new property, and very responsive to answering our questions. Would really recommend.

I have been using JW Wood estate agents for many years now for both buying and selling properties. I have found the staff to be friendly and professional in what they do. You will get a honest opinion to your questions.
The communication is good throughout the process of selling your property from valuation with Jönathan to negotiations and sales with Ann to after sales with Julie. I would recommend this company and I will be using them again.

I am making a purchase of a bungalow. In my dealings with Julie Prendergast and her team I have been kept up to date by email and phone calls so I know exactly where I am in the process. They are cheerful and precise. A pleasure to deal with.

I just had a most successful conversation with Sarah Perrin. She has managed to arrange for a lot of work to be carried out on my property and I am pleased to say it was completed on time and on budget. Well done Sarah and thanks,

My first time renting a house, and I wasn't sure how things worked. I had so much help from Sarah, who helped and advised as needed. Everyone else I spoke to was also so pleasant and helpful.
It took a while, but all worked out in the end.Sarah knew how important this was to me, so a special thank you to Sarah, and everyone else who helped

The agents at JW Wood were helpful and responsive. Sarah Graham guided me through the steps and kept things moving in a timely manner.

A excellent company who dealt with us in a most professional and caring manner.