It's an easy enough site to use and the quotes are always reasonable.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with service supplied and insurance cover was more reasonably priced than some competitors.
The staff was polite and helpfull.
Would recommend these to anyone, struggled to get insurance for my daughter who is suffering from an unknown allergy, our insurance wouldn’t cover us and neither would anyone else leaving us very stre... See more
Company details
Written by the company
At Just Travel cover we aim to help all travellers enjoy their experiences to the fullest by providing high quality reasonably priced travel insurance for all pre-existing medical conditions and ages. We cover all disabilities and medical conditions at all stages of severity, including a terminal prognosis. Some of the conditions we cover: Heart Conditions Diabetes Cancer Mental Health Conditions Liver Conditions Breathing Conditions Circulatory Conditions Disabilities and many more We work with a panel of specialist underwriters to provide a range of travel insurance policies to offer the best level of protection tailored to the specific needs of every age group.
Contact info
Teleport House, Grayling Court, Doxford Park, SR3 3XD, Sunderland, United Kingdom
- 0800 294 2969
- admin@justtravelcover.com
- justtravelcover.com
4.3
Excellent
875 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 38% of negative reviews
Typically replies within 2 weeks
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Fine until you actually make a claim..
Absolutely ridicolous service... Made a claim for a pair of lost Airpods. All evidence was sent through two months ago. I have called the helpline four times. No one is able to give me an update on the case or an average estimated waiting time. All they ever say is "they'll chase" the person in charge. One person even said the problem might have been that she couldn't click on the link to see a price comparison for replacement, and I had to explain she could copy and paste it into a new tab. There has been no follow-up whatsoever. I've just hung up on yet another call. It's at least a reassurance that I'm claiming a relatively small loss, because if that had been something of more value or an emergency, I have no faith this company would have backed me up. A very frustrating experience.
11 April 2025
Unprompted review
I have used this travel company a few…
I have used this travel company a few times and never been disappointed.. staff are very professional and empathetic. Also recieved policies at a good price.xx
3 April 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear you were happy with the service and price.
We hope you enjoy your trip!
Kind Regards,
Claire
It was very easy to set up the…
It was very easy to set up the insurance that we required for an upcoming holiday
29 March 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear you found it easy to set up and we hope you enjoy your trip!
Kind Regards,
Claire
I have used Just Travel for a few years…
I have used Just Travel for a few years now , always find them very competitive especially with the added Smart Luggage on selected products . Never had any issues and really easy to use and set up .
21 March 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear you found it easy to set up and especially like our Smart Luggage option.
I hope you enjoy your trip!
Kind Regards,
Claire
Great price and very helpful!
22 March 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad you were happy with the price quoted and we hope you enjoy your trip!
Kind Regards,
Claire
Abbie was very professional and dealt…
Abbie was very professional and dealt quickly with my request within very short period of time. Thank you
10 March 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
We appreciate your positive feedback and hope you enjoy your trip.
Kind Regards,
Claire
Travel insurance
It was easy to fill out the online heath check before getting several quotes for travel insurance.
14 March 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
We appreciate your positive feedback and hope you enjoy your trip.
Kind Regards,
Claire
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear our site is easy to use and prices competitive.
Kind Regards,
Claire
Great cover at an affordable price
10 March 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear you found our prices affordable for a great cover.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Claire
The representative was very helpful
27 February 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for your review.
I'm glad to hear you found the advisor you spoke to very helpful and I hope you enjoy your trip.
Kind Regards,
Claire
Good price compared to other companies
Good price compared to other companies. Easy site until the end as I received a email with 10% discount but took me straight to payment without any box to put voucher code in so paid full price
20 February 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
If you'd like to give us a call on our freephone number, 0800 294 2969, we can investigate this for you.
Kind Regards,
Claire
The person I delt with was very polite…
The person I delt with was very polite and helpful. I have used your company many times.
20 February 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
I'm pleased to hear the person you dealt with was polite and helpful.
Thank you for taking the time to leave us a review and for being a valued customer.
Kind Regards,
Claire
Unjust travel would be a better name
We are having a really poor experience with this company. Asking for irrelevant documents, not accepting handwritten invoices, being untruthful and imposing bizarre conditions. It is bad enough having an accident abroad without the incremental stress of an unhelpful insurance company.
14 January 2025
Unprompted review
Very simple process
1 February 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I'm glad to hear you found the process of obtaining insurance with us simple.
Hope you enjoy your trip.
Kind Regards,
Claire
Best deals
Easy access to policies and great choice , and very competitive prices
31 January 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I'm glad to hear you found our prices competitive and policies easy to access.
Hope you enjoy your trip.
Kind Regards,
Claire
Just travel with Claire 
I have just spoke to just travel cover agent called Claire she’s been there 15 years absolutely fantastic well mannered pleasant knew exactly what she was talking about. Couldn’t ask for a better member of staff to speak to thumbs up to Claire for five star 
29 January 2025
Unprompted review
Reply from Just Travel Cover
Dear Mr Foster,
Thank you for taking the time to leave a review, I really appreciate it.
Kind Regards,
Claire
Avoid
I used this company and had to make a claim in September 2024. Roger Rich & Co are handling said claim. I am still waiting to hear from this company. After multiple calls and emails and sending documents as requested and being told someone will contact me, no one ever replies or contacts you. I would advise to stay well clear
27 January 2025
Unprompted review
Reply from Just Travel Cover
Hi Yvonne,
I understand that you have spoken to our Call Centre Manager today who is looking further into this for you.
Kind Regards,
Sarah
Clear and competitive offer
The online site was very easy to navigate, the company offered me three alternative price levels, all of which very clear and all relevant information was there
21 January 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I am glad you found the website easy to navigate and the information provided on all 3 levels of cover clear and relevant.
I hope you enjoy your trip.
Kind Regards,
Claire
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review and I'm glad to see you were happy with the price of your quotation.
Kind Regards,
Claire
It would not accept my BLUE light card…
It would not accept my BLUE light card even though it is advertised on the site.
14 January 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review and I'm sorry to hear the Blue Light Card was not working online for you.
I can see one of our advisors has since contacted you to add your Blue Light discount to the quotation.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Claire
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