It's an easy enough site to use and the quotes are always reasonable.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At Just Travel cover we aim to help all travellers enjoy their experiences to the fullest by providing high quality reasonably priced travel insurance for all pre-existing medical conditions and ages. We cover all disabilities and medical conditions at all stages of severity, including a terminal prognosis. Some of the conditions we cover: Heart Conditions Diabetes Cancer Mental Health Conditions Liver Conditions Breathing Conditions Circulatory Conditions Disabilities and many more We work with a panel of specialist underwriters to provide a range of travel insurance policies to offer the best level of protection tailored to the specific needs of every age group.
Contact info
Victoria House, SR1 2QF, Sunderland, United Kingdom
- 0800 294 2969
- admin@justtravelcover.com
- justtravelcover.com
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price
Very helpful on the phone, easy to arrange and very reasonable price. The test is if you have to claim but hopefully I will not have to.
User friendly good prices
I expected this to be really hard work looking for travel insurance to cover medical issue. However this site just guides you easily through the process and the bonus is the prices and comparison are good too.
Poor serviceAfter using just travel for years we…
After using just travel for years we find the staff professionalism has depreciated dramatically and the prices far to high especially for regular customers.

Reply from Just Travel Cover
Excellent value and service
The site was easy to organise my information and responses were quick.
I was able to select the best policy for us and would fully recommend Just travel
Application process
From start to finish the process was easy to understand .
Efficient and friendly staff
Efficient and friendly staff, knowledgeable and helpful.
Good communicator and well spoken, nice to deal with.
Dear Sir Madam
Dear Sir Madam
I had a problem when i went to France then i called the just travel and i had no help at all i sent them many emails they just said someone will call but no one call
Jay
Site Easy to Use
The site was easy to use and I was able to purchase my travel insurance at a reasonable cost.
Bought a worldwide annual policy…
Bought a worldwide annual policy through this company last year.Received renewal reminder about a month ago and went online to get a quote for when this one expires this coming week. It had gone up approximately 50% from what I paid last year despite no changes to my pre existing conditions. Wasn’t sure if I would be going away this year so held on until I was pretty sure. Just been online to check and confirm price again before I booked holiday and insurance has now gone up 150% on what I paid last year. Won’t be going away now as I’m not paying over £1K for a single trip policy and certainly not £2500 for an annual policy that was just over £1000 last year

Reply from Just Travel Cover
The staff was polite and helpfull.
fantastic quote to egypt thankyou very…
fantastic quote to egypt thankyou very much
Easy to use web site and more…
Easy to use web site and more affordable for pre existing medical conditions.
Kights in shinning armour!!
We were just about to leave on holiday, 3 days before one of us was diagnosed with cancer. I called my travel insurance provider who instantly cancelled our annual policy.
Needless to say I was most upset until I was told about Just Travel. What knights in shinning armour. They covered us for our holiday at what we felt was a very reasonable amount.
We are now seriously considering using them to get an annual cover once we know out outcomes.
Member of staff was polite
Member of staff was polite, knowledgeable and insurance cover was issued at a good rate.
A 1 star review for Just Travel
A 1 star review for Just Travel. They are great when buying travel insurance as I have done for years but when you claim it is a different story entirely. They just wash their hands of you !! Will never use them again !!
Disappointing experience
Disappointing experience. My emailed quote increased by £25 overnight with no prior warning. The staff were unfriendly and showed no interest in honoring the original price or helping me out. I’ve decided to buy elsewhere—definitely wouldn't recommend if you're looking for consistent pricing.
Clear and straightforward for insurance.
Peace of mind....
I have used Just Travel Cover every time I've gone on a cruise as they are consistently helpful, efficient, good value and provide all the cover required as a disabled traveller. Big thanks to Precious and Katie.
Definately don’t use this awful company
What a terrible company my mother in law has used this company for many years and sadly they are linked to an awful company called Good2Go . My dad was sadly admitted to hospital and is really poorly so we have had to cancel our upcoming trip to celebrate her 80th birthday. I am her only family member as her son /my husband passed away and we were revisiting the place we all went together and wanted to remember our happy times. She was advised that she is covered for me daughter in law/ companion not being able to go but it had to be me who was poorly so she could claim (appaulling) and not my dad as not a direct relative how heartless and unsympathetic I would definitely avoid this company will never use them again.

Reply from Just Travel Cover
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







