JustPark Reviews 195,545

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 41,121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations, often highlighting their proximity to venues and ease of access, making events and travel much more convenient. The booking process is consistently described as straightforward and easy, with many appreciating the clear instructions and seamless user experience from start to finish. Reviewers also find the pricing to be very reasonable, often noting it as significantly cheaper than alternative parking options, which adds to the overall positive service experience. However, some customers also noted issues with finding the exact parking spot, sometimes due to a lack of clear signage or incorrect location details, leading to frustration and wasted time. There were also instances where booked spaces were unavailable upon arrival, or access was problematic, requiring customers to seek alternative parking or face unexpected delays.

What people talk about most

Location

Users describe positive interactions with location, often finding it easy to book, convenient, and safe. Many... See more

Booking process

Reviewers highlight the ease and straightforwardness of the booking process, with many finding it simple to... See more

User experience

People report positive experiences with user experience, finding it easy to use from start to finish. Many... See more

Price

Reviewers mention positive feedback about price, often describing it as good, great, or very reasonable for... See more

Service

Consumers find service to be positive, with many reviewers expressing their intent to use it again due to its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From reserving the space, payment, safety and finding the location. Made our day out fun and enjoyable as we had no anxiety wondering if the last train out of London would be cancelled. Car park... See more

Company replied

Rated 5 out of 5 stars

Using JustPark at the Gretna outlet village gave me a smooth easy secure way to park my car on my recent short coach holiday. I am a wheelchair user it is reassuring to know I can park and holiday fr... See more

Company replied

Rated 5 out of 5 stars

The parking host was incredibly friendly and helpful with advice on parking. It was just a short walk from Wembley Stadium and really helped us have the best experience at Harry Styles concert. Will b... See more

Company replied

Rated 5 out of 5 stars

Easy to find, plenty of space and really close to Hampden - perfect if you are attending any events. Also able to extend the booking by a few hours when we realised we would be arriving early, at no e... See more

Company replied


Company details

  1. Parking Lot
  2. Electric Vehicle Charging Station
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space
  6. Valet Parking Service

About JustPark

Written by the company

JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.

On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.

Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.

JustPark

Written by the company

The Parking App
The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

196K reviews

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Asks customers to review

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Rated 4 out of 5 stars

It was good to know that I didn't need…

It was good to know that I didn't need to drive around hunting for a space to park. It was very close to the train station which was handy however there was just the one space left of what was actually a small carpark that you could pay for on arrival. The space was right next to the wall and was just ok to fit into.

10 June 2026
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Reply from JustPark

We're glad you found a convenient space near the station. We appreciate your feedback regarding the availability and fit of the parking spot.

Rated 5 out of 5 stars

Easy to book

Easy to book, clear instructions

16 June 2026
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Reply from JustPark

We're pleased you found booking easy. Thank you for your kind feedback!

Rated 5 out of 5 stars

Quite Easy to find parking spots by…

Quite Easy to find parking spots by price & distance from a place of interest. Does provide useful info on parking lot/area to plan one’s booking.

14 June 2026
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Reply from JustPark

Thank you for your 5-star review!

Rated 4 out of 5 stars

Whilst visiting the Edinburgh Castle we…

Whilst visiting the Edinburgh Castle we struggled to find reasonably priced parking. Managed to find Spittal Street Lane parking. I have to say it was a bit tight, but we managed to get in and out easily enough in a 2022 Nissan Qashqai taking it steady. It cost £6.69 which for 3 hours wasn't too bad. I only realised you had to book your space online before entering to secure a spot. I paid for my space when parked luckily it got accepted with no issues.

My advice, if you are not confident at driving don't even bother.

10 June 2026
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Reply from JustPark

We appreciate you sharing your parking experience.

Rated 3 out of 5 stars

Parking spot was brilliant but booking not…

The parking spot was brilliant but the booking procedure was not - very clunky and slow to respond. As for the help phone line - it was useless, nobody answered

15 June 2026
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Reply from JustPark

We appreciate your feedback. We are sorry the booking process and phone support were not satisfactory. We will look into how to improve these areas.

Rated 4 out of 5 stars

There were plenty of spaces in the car…

There were plenty of spaces in the car park. Very good value for money and booking was easy. The only negative comment is the fact the car park was untidy. A good brush of waste on the floor would have improved my experience. Overall pleased with experience.

16 June 2026
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Reply from JustPark

We're glad booking was easy and you found value. We appreciate your feedback regarding the car park's tidiness and will raise that to the site.

Rated 4 out of 5 stars

Great value parking

Easy access , value for money . And straightforward shuttle service to / from airport, certainly recommend this to others

16 June 2026
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Reply from JustPark

We appreciate your positive feedback! We're glad you found our service easy and valuable.

Rated 5 out of 5 stars

I usually arrive earlier

I usually arrive earlier, like 10 minutes.
Always the barrier opens , no extra charge.

16 June 2026
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Reply from JustPark

Thank you for your positive review!

Rated 5 out of 5 stars

Recommend

Easy to find, great parking Spot, better than expected and in great location. Excellent

11 June 2026
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Reply from JustPark

Thank you for your positive review and recommendation!

Rated 5 out of 5 stars

Simple service and great value

Easy to park, no complications and very cheap parking for central London, super impressed

16 June 2026
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Reply from JustPark

We're so glad you found our parking easy and affordable in London! Thank you for your positive review!

Rated 5 out of 5 stars

Upon arrival the driveway was clear for…

Upon arrival the driveway was clear for us. Plenty of room for the car either side. Never met the owner but we had no problems at all. We collected the car with no problems at all either.
Location was perfect for getting away and avoiding traffic.

14 June 2026
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Reply from JustPark

We are so glad to hear you had such a smooth experience with us. Thank you for your positive feedback!

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