Just Move In Reviews 3,657

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, patient, and knowledgeable, making the process of setting up utilities and other services much easier. Many people highlight the excellent service, noting its efficiency and the significant time and stress it saves during a move. The customer service is frequently described as professional, friendly, and clear, with agents explaining everything thoroughly and making the experience enjoyable. However, some reviewers were not happy with the contact experience, citing instances where promises were not kept or issues arose after using the service, leading to additional stress and work.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, efficient, and... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending it for its efficiency and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting positive experiences, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were connected with Lyndon Beadle from Just Move In to help sort out our energy bill transfers and other utilities. He has been very patient throughout the whole process and took the time to ex... See more

Company replied

Rated 5 out of 5 stars

Our conversation with Nadia was very informative and transparent. She talked us through the whole process of setting up payments for our bills and eased a lot of pressure that was piling up prio... See more

Company replied

Rated 5 out of 5 stars

So pleased with the service I had from Daryl. It took all the anxiety out of setting up utilities, broadband and council tax for my new home. One relatively quick call sorted it all out! Daryl is know... See more

Company replied

Rated 5 out of 5 stars

So there I was sat at home, all disabled n that. Feeling completely overwhelmed until out of nowhere, ray burst into my life like his namesake in the dark. Courteous, polite, helpful. Three powerful a... See more

Company replied


Company details

  1. Housing Utility Company
  2. Energy Supplier
  3. Home Insurance Agency
  4. Moving and Storage Service
  5. Phone and Internet Service
  6. Price Comparison Site

Written by the company

Just Move In is the Home Move Platform. Our mission is to simplify the way people move home by streamlining dozens of essential services into one interaction. From council tax and broadband, to removals and energy, we're here to save people time, hassle, and money, We also provide Utilities and Void Energy Management to hundreds of property partners, saving them hundreds of hours each year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

William was really efficient and made sure I got a clear understanding of what I need to do and sorted it out fast. Definitely would recommend

28 May 2026
Unprompted review
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Reply from Just Move In

Dear Sylvia,

Thank you for your lovely review. We are delighted to hear that William provided such efficient support and made sure everything was explained clearly throughout the process.

It is wonderful to know that everything was arranged quickly and smoothly for you. We truly appreciate your recommendation and your kind feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

I spoke with a guy called Phil

I spoke with a guy called Phil. He was extremely helpful and thorough and also made me feel at ease.

28 May 2026
Unprompted review
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Reply from Just Move In

Hi there,

Thank you for your kind review. We are pleased to hear that Phil was able to provide such helpful and thorough support throughout your experience.

It is especially nice to know that he helped put you at ease during the process. We truly appreciate you taking the time to share your feedback with us.

Kind regards,
Danielle

Rated 5 out of 5 stars

Had a very good experience with nadia…

Had a very good experience with nadia would highly recommend

28 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Abhinesh,

Thank you for your lovely feedback. We are delighted to hear that you had such a positive experience with Nadia and that she was able to support you throughout the process.

Your recommendation means a great deal to us, and we appreciate you taking the time to leave your review.

Kind regards,
Danielle

Rated 5 out of 5 stars

Friendly service

Friendly service, Ray made everything easy to understand and it's a really convenient service to use.

27 May 2026
Unprompted review
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Reply from Just Move In

Dear Doru,

Thank you for your kind review. We are so pleased to hear that Ray made everything easy to understand and helped make the process feel simple and convenient for you.

Providing friendly and straightforward support is exactly what we aim for, so we truly appreciate your feedback and your time in sharing it with us.

Kind regards,
Danielle

Rated 5 out of 5 stars

Incredibly helpful and friendly

Incredibly helpful and friendly. I’m disabled and i was dreading having to sort out bills, but their service has made it so simple and stress free. I spoke with Daryl who helped me set up my house insurance and he was so lovely! He explained everything clearly and was very friendly. I really recommend using them!

27 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Kris,

Thank you for your thoughtful review. We are so pleased to hear that Daryl was able to make the process feel simpler and less stressful for you during what can already be an overwhelming time.

It is wonderful to know that Daryl’s friendly and supportive approach helped put you at ease while arranging your house insurance. We truly appreciate your recommendation and your kind words about the service you received.

Kind regards,
Danielle

Rated 5 out of 5 stars

It was very helpful

It was very helpful, Will ensured everything I needed was sorted quickly and painlessly!

27 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Antonia,

Thank you for your lovely feedback. We are delighted to hear that Will was able to get everything sorted quickly and make the process feel straightforward for you.

Providing helpful and efficient support is exactly what we aim for, so we really appreciate you taking the time to share your experience with us.

Kind regards,
Danielle

Rated 5 out of 5 stars

So pleased with the service I had from…

So pleased with the service I had from Daryl. It took all the anxiety out of setting up utilities, broadband and council tax for my new home. One relatively quick call sorted it all out! Daryl is knowledgeable, reassuring and efficient and I can't recommend him, or Just Move In highly enough! Thank you.

21 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Jill,

Thank you for your wonderful review. We are so pleased to hear that Daryl helped make the process of arranging your utilities, broadband and council tax feel far less stressful.

Moving home can be an anxious time, so it is great to know that one quick call was able to give you peace of mind and get everything sorted efficiently. Your kind words about Daryl’s knowledge and reassurance will mean a great deal to him. Thank you again for your recommendation.

Kind regards,
Danielle

Rated 5 out of 5 stars

Happy and Satisfied

We were connected with Lyndon Beadle from Just Move In to help sort out our energy bill transfers and other utilities.
He has been very patient throughout the whole process and took the time to explain and work through different options based on our requirements.
We are really happy with the service he provided, Thank you !

18 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Shefali,

Thank you for taking the time to share your experience. We are delighted to hear that Lyndon Beadle provided such patient and thoughtful support while helping you arrange your utilities and energy transfers.

Taking the time to explain the available options and tailor the process to your requirements is exactly the level of service we aim to provide. We are so pleased to know you were happy with the support you received.

Kind regards,
Danielle

Rated 5 out of 5 stars

My account manager Lynn was excellent

My account manager Lynn was excellent. Searched for the best available deals and very happy with my overall package.

26 May 2026
Unprompted review
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Reply from Just Move In

Dear Jonathan,

Thank you for your kind feedback. We are pleased to hear that Lynn was able to help you find the best available deals and put together a package you were happy with.

Providing clear guidance and dependable support throughout the process is something we always strive for, so we truly appreciate you taking the time to leave your review.

Kind regards,
Danielle

Rated 5 out of 5 stars

Nadia was very helpful and clear with…

Nadia was very helpful and clear with the information.

26 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Matthew,

Thank you for your kind feedback. We are pleased to hear that Nadia was able to provide clear information and helpful support throughout your experience.

Making the process straightforward and easy to understand is something we always aim for, so we truly appreciate you taking the time to leave your review.

Kind regards,
Danielle

Rated 5 out of 5 stars

Our conversation with Nadia was very…

Our conversation with Nadia was very informative and transparent.
She talked us through the whole process of setting up payments for our bills and eased a lot of pressure that was piling up prior to our move.
She had us set up with a moving company which was fab as well!

I wish I had found out about JustMoveIn before now.

26 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Hi there,

Thank you for your thoughtful review. We are delighted to hear that Nadia provided such informative and transparent support while guiding you through the moving process.

It is wonderful to know that having help with setting up your bills and arranging a moving company helped ease some of the pressure ahead of your move. We are so pleased the service made a positive difference for you, and we truly appreciate your kind words.

Kind regards,
Danielle

Rated 5 out of 5 stars

The company is David Britton Estates…

The company is David Britton Estates Penrith.

Remember that name.
They have been lightning fast and ultra professional.
Two staff members Travis and Emma have been nothing short of brilliant.
They have been more than a company and we have been treated more that a client.
Any issue was resolved quickly and professionally with the minimum of fuss.
Its taken less than 12 weeks from agreeing a sale to contract exchange.
Its the professional approach that is clearly a mantra for this company.
This is not the first time I have used David Britton Estates and if in the future there is a need to select an estate agents again then this will be the one.
Many companies promise, but this one delivers...

Thank you for everything.

26 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Vlad,

Thank you for taking the time to share such detailed feedback about your experience with David Britton Estates Penrith. Whilst we believe this review may have been intended for another company, we are very pleased to hear you received such professional and efficient service throughout your move.

We appreciate you sharing your experience and wish you all the very best in your new home.

Kind regards,
Danielle

Rated 5 out of 5 stars

A professional and patient agent

The agent was very patient and thorough, helped with setting up utility bills and television/broadband. The whole process took less than half hour 👍

26 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear David,

Thank you for your kind review. We are so pleased to hear that the process felt smooth, efficient and well organised for you.

It is wonderful to know that the agent’s patience and thorough approach helped make arranging your utilities, television and broadband straightforward, all within such a short space of time. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

I had a phone consultation with Beliate Sarker

I had a phone consultation with
Beliate Sarker who was excellent! Everything was explained to me and anything I had questions on or didn’t understand we went over again with no issues. Great to have peace of mind when moving is already stressful with alot of things to consider. Just move in are helping with alot of my admin so I don’t have to think about it.

18 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Kimberley,

Thank you for your thoughtful feedback. We are delighted to hear that Beliate Sarker provided such clear and supportive guidance throughout your phone consultation.

Moving home can certainly feel overwhelming at times, so it is great to know that having support with the admin side of things helped give you some peace of mind. We are especially pleased that Beliate took the time to answer all of your questions and ensure everything was fully understood.

Kind regards,
Danielle

Rated 5 out of 5 stars

Will was really helpful and…

Will was really helpful and knowledgeable

22 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Melissa,

Thank you for your lovely review. We are pleased to hear that Will was both helpful and knowledgeable while assisting you with your move.

Providing clear advice and dependable support is something we always strive for, so we truly appreciate your feedback and your time in sharing it with us.

Kind regards,
Danielle

Rated 5 out of 5 stars

Spoke with Cameron and was all sorted…

Spoke with Cameron and was all sorted in 20 mins. Fast and easy,very helpful. Recommend service had no complaints at all.5 star

21 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Wayne,

Thank you for your great review. We are pleased to hear that Cameron was able to get everything arranged quickly and make the process feel fast and straightforward for you.

It is wonderful to know that you found the service helpful and hassle free from start to finish. We truly appreciate your recommendation and your kind feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Wil was so good with every detail

Wil was so good with every detail! Had a good time talking to him.

21 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Nobert,

Thank you for your lovely review. We are delighted to hear that Will provided such detailed and supportive assistance throughout your experience.

It is especially nice to know that the conversation felt both helpful and enjoyable along the way. We appreciate you taking the time to share your feedback with us.

Kind regards,
Danielle

Rated 5 out of 5 stars

Thank you Lynn

I had the pleasure of having Lynn help me. I have just gotten my first rental and he made the full process so easy and stress free. I had no clue about the renting process and he was incredibly patient and knowledgeable! Even had a few laughs over the phone. Would highly recommend him!

20 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Nadia,

Thank you for your thoughtful feedback. We are so pleased to hear that Lynn helped make your first renting experience feel far less stressful and much easier to navigate.

Taking the time to explain the process clearly and patiently is exactly the support we aim to provide, so it is wonderful to know Lynn made such a positive impression. We are also glad there was room for a few laughs along the way. Your recommendation is greatly appreciated.

Kind regards,
Danielle

Rated 5 out of 5 stars

Lynn was great through the the call…

Lynn was great through the the call talking me through all aspects on the products I was looking to take on and made all clear and understanding. Excellent service

20 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Adam,

Thank you for your kind review. We are pleased to hear that Lynn made everything feel clear and easy to understand while talking you through the different products and options available.

Providing supportive and informative guidance is something we always strive for, so it is wonderful to know Lynn helped make the process feel straightforward from start to finish. We truly appreciate your feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Big thanks to Will

Big thanks to Will. He is really friendly, and massively helpful. Great costumer experience!

20 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Bernardo,

Thank you for your lovely feedback. We are delighted to hear that Will provided such a friendly and helpful experience throughout your move.

It is great to know that Will’s support made such a positive impression and helped everything feel a little easier along the way. We appreciate you taking the time to share your experience with us.

Kind regards,
Danielle

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