Just Honda Reviews 

1,007
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the exceptionally polite drivers who take the extra time to carefully demonstrate and explain how the equipment operates. People also appreciate the outstanding product quality, competitive prices, and the clear communication maintained throughout the purchasing process. Some reviewers were not happy with delivery complications, noting unexpected schedule changes or issues with the courier service. A few people also mentioned extra charges for delivery to remote areas or minor difficulties handling specific parts of the order.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and punctuality... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent build quality and... See more

Service

Users describe positive interactions with service, highlighting first-class experiences and excellent... See more

Price

People report positive experiences with price, highlighting competitive rates and reasonable delivery... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members and delivery drivers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Honda HF2625 ride-on mower arrived on time, delivered by a knowledgeable guy who painstakingly demonstrated the salient features of the machine and answered all my questions. The mower itself is... See more

Company replied

Rated 5 out of 5 stars

Placed order just before Easter and within a couple of hours had contact offering pre Easter delivery if I would like. Goods delivered on time and lawnmower assembled and demoed by the driver. All in... See more

Company replied

Rated 5 out of 5 stars

Purchased a Honda Izy Lawnmower, was contacted by Bella from Just Honda to say there would be a extra charge of £15 for postage as I live in Scotland, I was a lttle surprised as I'm not in the highlan... See more

Company replied

Rated 5 out of 5 stars

Was easy ordering super fast delivery. Little problem was instantly sorted with a call to there customer service department. Will definitely be buying from them again. Big thumbs 👍 up from me

Company replied


Company details

  1. Lawn Mower Store
  2. Garden Center

Written by the company

Find Honda lawn mowers, garden tractors, brush cutters, hedge cutters, blowers and much more, all at discount prices. Just Honda (an online sales division of Calgary Just Companies Limited) is a website dedicated to supplying Honda garden machinery, generators and power equipment to the UK market. If you need some advice about which product is best for your needs, just call our friendly and helpful sales team on 0345 222 5614 (Monday-Friday 8.30am - 5.00pm). With a wealth of experience and expert knowledge about all the Honda products we sell, they can answer your questions quickly, accurately and reliably. You should then have a much clearer picture about which Honda product is right for your specific needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,007)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great range replacement parts and…

Great range replacement parts and comprehensive website, don’t risk going buying parts from anywhere else, value doesn’t mean the cheapest and these genuine parts are worth it.

14 July 2025
Just Honda logo

Reply from Just Honda

Hi Richard,

Many thanks for your feedback. As Honda approved dealers we only ever sell the genuine Honda parts, and we agree, they are always worth the money! If we can be of further help please do get in touch.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Excellent service

Excellent service

16 July 2025
Just Honda logo

Reply from Just Honda

Hi Adam,

Many thanks for your 5 star review and for leaving us some feedback. It's fantastic to know that you felt we offered you an excellent level of customer service as this is what we aim for every time! We wish you all the best with your new Honda.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

the only company i will do business…

the only company i will do business with,always had first class service from them

8 July 2025
Just Honda logo

Reply from Just Honda

Hi Paul,

It's always nice to hear from one of our regular customers and we hope your new item gives you many years of reliable service. It's bee a pleasure to deal with you and we hope you'll shop with us again soon.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Excellent experience

Excellent experience , next day delivery, first class.

8 July 2025
Just Honda logo

Reply from Just Honda

Hi Alan,

Thank you very much for your great feedback and generous 5 star review. We are glad to know that you felt we provided you with an excellent level of customer service and that your item arrived next day as promised by the team. Hopefully you'll consider shopping with us again.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Great machine

2 July 2025
Just Honda logo

Reply from Just Honda

Hi Graeme,

Thank you for your feedback and 5 star review. It's nice to know that you are happy with your new machine and we hope you'll consider shopping with us again soon.

Kind regards,
Helen
Just Honda

Rated 1 out of 5 stars

Update your terms on your misleading…

Update your terms on your misleading website as my order of a Honda strimmer and delivery to ML2 (Wishaw) between Glasgow & Edinburgh is classed as UK mainline by all UK delivery companies and your DHL delivery company which is only based 12 miles from my home does not differentiate any different.
You stated to me by email after ordering and paying when you placed my order on hold that I needed to pay the additional £15 on top of the £9.99 delivery that I initially paid after entering my postcode and address.
It is a misleading additional Scottish stealth tax which is certainly not clear on your online ordering and I will certainly not be ordering anything else from you.
I initially thought you were the cheapest with delivery but there are other companies which were only initially £7 more with free delivery and with your additional £15 for Scotland, it does not work out cheaper with you.
I do object to my central Scotland address being classed the same as the remote parts of Scotland for delivery additional charges and you need to update your website to clearly state that all of Scotland will occur the additional charge.

Check your own terms below....
Curious to know what is the most Scottish addresses that apply to your terms section 4.1 with the £9.99?

4, Delivery Charges
4.1. We charge a flat rate of £9.99 for most orders (no matter the cost, weight or size) which are being sent to UK mainland addresses (English and Welsh mainland addresses and most Scottish addresses).
4.2. Some products will be delivered by us (see below for more information) and will incur the following delivery charges:
Core Products - All HRX, HRD, HRH, HRN Lawn mowers, UM, All tillers (except FG110 and FG201) - £29.95
Ride-on Mowers - All lawn tractors & riders - £99.00
4.3. For all riding mowers we charge from £69.00 up to £99.00, depending on size, weight and value of the machine, to England and Wales mainland addresses (currently not available to Scotland).
4.4. Some Scottish postcodes may incur an additional delivery charge and may take longer to arrive. The additional delivery charge is calculated based on the item ordered and the delivery postcode. We will inform you prior to processing your order of any additional delivery charges applicable to your order, at which time you have the right to accept these, or to cancel you order. If you would like to receive a pre-order quote for delivery to your postcode please email us via the 'Contact Us' link at the bottom of any web page.

1 July 2025
Just Honda logo

Reply from Just Honda

Hi Paul
I think you may have doubled up on this and have already placed a similar review that has been replied too.
Kind regards, Stuart
Just Honda

Rated 5 out of 5 stars

Really efficient service

Really efficient service. Placed the order, called straight away to book in the delivery and was personally dropped off by two guys who explained how the unit worked and even provided a demo of how to use it. Very pleased with the experience

25 June 2025
Just Honda logo

Reply from Just Honda

Hi Michael,

Many thanks for your feedback and 5 star review. It's nice to know we provided you with an efficient service from start to finish. We're pleased that the demo went well and we hope you now feel like you have all the info you need to get the best from your new Honda machine.

Kind regards,
Helen
Just Honda

Rated 2 out of 5 stars

Scottish delivery charge

Purchased a Honda strimmer online (UMS 425 LE) stated as 5KG weight and entered my postcode to calculate delivery and it came up as £9.99 as my Scottish postcode is Wishaw ML2 (Classed as UK mainland) and incidentally located between both Livingston & the Glasgow depots of their utilised carrier DHL.
DHL do not list any additional delivery charges for my postcode as it is classed as UK mainline but after purchasing this item, I get the additional charge emailed of £15 due to their carrier (DHL) adding this surcharge for Scotland & north of the border delivery. The email stated that their carrier applies this automatically for all orders north of the border and to pay £15 additionally.
This additional charge of £15 contradicts their below terms on their website regarding mainline UK as well as the DHL delivery companies classification and is an additional cost where my postcode is being charged similar to the remote regions of Scotland.
Just Honda need to update their stated website delivery information accordingly and make it clear that all Scottish postcodes will occur additional delivery charges and not have the additional stealth charge applied after paying online for an order especially as my postcode was entered during purchase and it stated just the £9.99 delivery.

Also the order invoice details sent did not state this additional charge and it was only a Paypal invoice emailed for the additional £15, where you would expect the additional cost on the final invoice for the purchased Honda strimmer. Weird!

I should of just cancelled and went with another company as their price included delivery to my postcode and it was only technically £7 more expensive, but for the hassle of getting Paypal refunded & reordering it was not worth the additional grief.

Just Honda terms from website below.
4. Delivery Charges
4.1 We charge a flat rate of £9.99 for most orders (no matter the cost, weight or size) which are being sent to UK mainland addresses (English and Welsh mainland addresses and most Scottish addresses).
4.2 Some products will be delivered by us (see below for more information) and will incur the following delivery charges:
Core Products - All HRX, HRD, HRH, HRN Lawn mowers, UM, All tillers (except FG110 and FG201) - £29.95
Ride-on Mowers - All lawn tractors & riders - £99.00
4.3 For all riding mowers we charge from £69.00 up to £99.00, depending on size, weight and value of the machine, to England and Wales mainland addresses (currently not available to Scotland).
4.4 Some Scottish postcodes may incur an additional delivery charge and may take longer to arrive. The additional delivery charge is calculated based on the item ordered and the delivery postcode. We will inform you prior to processing your order of any additional delivery charges applicable to your order, at which time you have the right to accept these, or to cancel you order. If you would like to receive a pre-order quote for delivery to your postcode please email us via the 'Contact Us' link at the bottom of any web page.

1 July 2025
Unprompted review
Just Honda logo

Reply from Just Honda

Hi
Thank you for your review. Unfortunately, due to the nature of the products we supply being all so different in shape, size and weight it is not possible for an accurate shipping charge to be calculated at checkout, we have tried to make it as clear as possible that additional charges may well apply and contact customers as soon as possible after the order has been placed to confirm. I can confirm that is is not a 'Stealth Charge' and is not added for profit making purposes it is simply passing on additional courier costs. A PayPal invoice is issued for the additional charges as it is not possible to alter the original pre-authourised amount post purchase.
We hope that clarifies things a little and this will be discussed further internally to see if this can be made even clearer for the future.
Kind regards, Stuart
Just Honda

Rated 5 out of 5 stars

Excellent communication

Excellent communication from beginning to end, great price and the brushcutter was delivered to my door. Excellent service!

29 May 2025
Just Honda logo

Reply from Just Honda

Hi Michael,

Many thanks for your feedback and 5 star review. It's great to hear everything went from start to finish and we wish you all the best with your new brush cutter. If we can be of further help please get in touch.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

New Honda Izzy lawn mower

My last honda Izzy lawn mower lasted 13 years. I used it regularly as I run a garden maintenance business. It was literally falling apart in the end but the engine still started with the first pull every time. I purchased a new Izzy and paid £29.99 for delivery which included having the mower assembled and ready to use with engine oil and fuel added.
Great service,great machine.
Thank you.

13 June 2025
Just Honda logo

Reply from Just Honda

Hi Alex,

Many thanks for buying your new Honda Izzy from us! We're delighted to know your last one ran for 13 years and we hope this new model gives you a long service life too. We're pleased to know that our Start n Go option worked well for you and we hope you'll consider using us again in the future.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Good communication

Good communication, item assembled ready to go , delivered when said , what more do you need.

12 June 2025
Just Honda logo

Reply from Just Honda

Hi Stephen,

Many thanks for your 5 star review and feedback. It's great to hear the team provided you with plenty of communication regarding your order and that it arrived all set to go. We hope you'll consider shopping with us again and in the meantime we wish you all the best with your new item.

Kind regards,
Helen
Just Honda

Rated 3 out of 5 stars

Just Honda Website for Lawnmowers

The web site was good with variety of products and reasonable prices.
But when I purchased a lawnmower I had to choose the method of dispatch. There were two options I chose the cheaper at £9. But Once I paid I received an email that I had to pay a further £15 because I live in North of Scotland. This was not made clear in the website. And they would not release the product until I paid the extra money. It was like being held to ransom. In any case I had to give my address before the purchase. The web site should have automatically picked up on my location and alerted me to extra money required for dispatch. It left a sour taste. I live in UK and bought a product advertised for sale in UK. Why do I have to pay more to have it sent.

6 June 2025
Rated 5 out of 5 stars
Just Honda logo

Reply from Just Honda

Hi Ian,

Many thanks for your 5 star review and for leaving us some feedback. It's great to hear that you received a great level of customer service from our team here at Just Honda and we hope you'll consider using us again in the future. We wish you all the best with your new Honda machine.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish ! Would buy again from these guys … really helpful . Thank you

4 June 2025
Just Honda logo

Reply from Just Honda

Hi Karen,

Thank you so much for your lovely feedback! It's fantastic to hear that everything went well from start to finish and that you would buy from us again. Here at Just Honda we aim to offer a high level of service to all of our customers so we hope you'll shop with us again.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Very easy website to navigate round.

Very easy website to navigate round.
Delivery was very fast, great product and great price.

27 May 2025
Just Honda logo

Reply from Just Honda

Hi Joanne,

Thanks for your great feedback - we really appreciate it. It's nice to know you found our website easy to use, we're always "tweaking" it to make it as user friendly as possible! Really glad too to hear that your item arrived quickly and that you were happy with the price. Here at Just Honda we are committed to offering an excellent level of customer service so if you have any questions about your new product please do get in touch with our team here.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars
Just Honda logo

Reply from Just Honda

Hi James,

It's always nice to hear from one of our returning customers such as yourself, and here at Just Honda we aim to offer a high level of customer service every time so your comments are really appreciated! If we can be of further help please do get in touch with us here and one of our Honda experts will be happy to help.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Great Price and Service

Really happy with our purchase. It was delivered quickly and the man who showed us how to use it, was polite and helpful. An all round good experience.

21 May 2025
Just Honda logo

Reply from Just Honda

Hi Paul,

We are really grateful for your feedback and 5 star review. We are delighted to know that you are really pleased with your new item and that the demo from one of our Honda experts went well too. We hope you'll consider using us again in the future.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Reliable company

Great price, items well packed and fast delivery

23 May 2025
Just Honda logo

Reply from Just Honda

Hi,

Thank you so much for your feedback and 5 star review. It's great to know that you felt the price was great as we definitely pull out all the stops to keep our prices competitive! Glad to hear your item arrived well packed and on time too. If we can help you with anything further please feel free to reach out to our friendly Honda team.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars
Just Honda logo

Reply from Just Honda

Hi Malcolm,

Thank you for your feedback and generous 5 star review. It's great to hear that your new Honda arrived on time and was all set up and ready to go. We hope it works well for you over the coming years and if we can be of further help please get in touch.

Kind regards,
Helen
Just Honda

Rated 5 out of 5 stars

Just Honda are the best

Great service, price and after sales service.
I would recommend Just Honda to anyone looking to purchase garden machinery.

20 May 2025
Just Honda logo

Reply from Just Honda

Hi Duncan,

Thank you so much for your great feedback. It's so good to know that everything went well and especially our after sales service. It's nice to know you would recommend us and we hope you'll consider shopping with us again.

Kind regards,
Helen
Just Honda

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