I literally wouldn’t have been able to settle my divorce proceedings without TrustFund. I was able to work with my lawyer in a less-stressful environment, which meant I could put all my energy into ge... See more
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JustFund helped me access the funds I needed for my legal costs during separation. After years out of the workforce raising my children and running our family business, I couldn’t have afforded repr... See more
Company replied
The Team at JustFund were amazing! At a time when I was struggling, emotionally & financially, Andy & his Team offered me a solution that would ease my financial worries & let me concentrate on prepar... See more
I spoke to just fund several times and was told that JustFund would not provide me with terms and conditions until "I was a customer". This isn't legal. My opinion is this service feels like a pawn b... See more
Company replied
Company details
Written by the company
JustFund provides fair, flexible finance to transform the way people access and pay for legal advice.
Contact info
Sydney, Australia
- 1300 644 980
- enquiries@justfund.com.au
- justfund.com.au
4.4
Excellent
34 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Team at JustFund were amazing
The Team at JustFund were amazing! At a time when I was struggling, emotionally & financially, Andy & his Team offered me a solution that would ease my financial worries & let me concentrate on preparing for my legal case. I was impressed with the level of Communication from Justfunds too, as emails, and phone calls were answered or returned promptly, with respect, & honesty. I couldn't have got through my complicated Divorce without their Financial help.
1 October 2024
Unprompted review
Just Fund v Plenti Finance
A divorce is never a great time for anyone and you are hardly at your best in getting documents together that show financial capacity. The people at Just Fund were understanding and accepting and you felt like everyone had gone through a divorce themselves. With supportive discussions we jointly got to a position where I could borrow funds to see my divorce through. Much better than my interactions with Plenti finance which treated me just like the banks.
9 December 2023
Unprompted review
Great service!
Great service!
Very easy to use. Gave me peace of mind I was able to afford a good lawyer.
14 February 2024
Unprompted review
Uncompassionate rip off merchants.
This company is a massive rip off taking advantage of people who are somewhat desperate then abandoning them while they still have need of assistance.
If you have an alternative use that instead, even a credit card would be more economical.
But if you do use them be aware of the exorbitant hidden fees e.g. they charge over $1,000 to put a caveat on your property which, for reference, will cost about $200 with a conveyancer.
Also be careful about when they will demand repayment - my matter was not finalised but because I got a small partial settlement on sale of the property they insisted on being repaid from that and then refused to keep the loan facility open meaning I had to pay the prior and ongoing legal fees from the meagre partial settlement rather than using it to get on with my life which was its intended purpose.
Absolutely soul-less rip off merchants. Would never use again and do not recommend if you have an alternative.
17 August 2024
Unprompted review
Reply from JustFund
Dear James,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your dissatisfaction with your experience. Your concerns are important to us, and we want to address them.
The placement of a caveat on a property is often a necessary measure having regard to the flexible nature of our funding solution. Unlike an AMEX or other credit cards, clients are able to draw on funding as required and JustFund is only repaid from the proceeds that a client receives from an interim (in your case) or final property settlement. Nothing is required to be paid out-of-pocket until then.
Regarding the cost of caveats, we engage an external law firm to manage the lodging and removal of caveats on our behalf. We pass the direct cost on to clients and we do not add any margin for ourselves. However, we are reviewing their fees in the hope we can bring this more in line with the price you have paid elsewhere. Thank you for sharing your previous experience.
When you applied for the loan, we endeavored to be transparent about our processes and fees. We sent you an email detailing our process, including a document titled "Representative Fees & Charges" which outlines the Security Lodgment Fee for registering a caveat. We regret that our communication did not meet your expectations and that you felt the caveat costs were not made clear. It’s never our intention to cause frustration or inconvenience to our clients, and we apologise for any distress this may have caused.
Our Funding Agreement makes it clear that any interim property settlement or distribution received must be first applied towards repayment of your outstanding account with JustFund. We attempted to obtain approval from our approval committee for an exception in your case. However, this was unfortunately not successful as the interim distribution you were receiving was significant and materially reduced the total asset pool upon which your funding was secured.
If you have any further questions or need additional clarification, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to address any concerns.
Thank you for considering our perspective.
Kind regards,
The JustFund Team
Jack and Andy were very pleasant to…
Jack and Andy were very pleasant to work with.
I thank them both for a trouble free transaction.
I strongly believe you will give Plenty a run for their money. Good luck:)
20 August 2022
Unprompted review
Great service
Great service, staff available after hours. Provided me with funding when I needed it the most. Very happy to recommend to others.
10 March 2023
Unprompted review
Great Service!
High quality service from professional, compassionate people!
16 November 2022
Unprompted review
Outstanding service from a great team…
Outstanding service from a great team of professionals.
29 November 2022
Unprompted review
Trustworthy and professional team…
Trustworthy and professional team delivering a valuable service. Would recommend!
29 November 2022
Unprompted review
Amazing team providing a much needed…
Amazing team providing a much needed service.
7 November 2022
Unprompted review
Wonderful service and team
Wonderful service and team! I hope many more people can benefit from JustFund!
28 November 2022
Unprompted review
Best care
Quality team solving important problems. Wonderful service!
29 November 2022
Unprompted review
Great service and very helpful
1 November 2022
Unprompted review
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