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JustAnswer.co.uk Reviews 50,050

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TrustScore 4.5 out of 5

4.6

Information Service
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Review summary

Created with AI, based on recent reviews

Evaluating 20,057 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and clear explanations, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, often highlighting quick response times and a smooth user experience. However, some people were dissatisfied with the user experience, mentioning difficulties navigating the website or issues with the chat interface. A few other people also felt that the service was not always able to resolve their specific issues, or that the process was confusing at times.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and clear... See more

Response time

Clients share positive opinions on response times. Reviewers frequently highlight the quick and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, efficient, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and patience... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the experience helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Got a call back really quickly and a detailed answer to my query which helped to answer my question and put my mind at rest, as well as advice on best practice to ensure I'm even better... See more

Rated 5 out of 5 stars

First time using Justanswers.co.uk. Had problems with my Peugeot. The expert patiently responded to all my questions and clearly explained everything to me. Would definitely recommend, 100%

Rated 5 out of 5 stars

Enquiry about air conditioning regas for car.. Gave me an honest and fast opinion which was described well. Will need a second opinion at a local garage as car needs to be seen to be 100% sure. 👍

Rated 5 out of 5 stars

Just answer is a very useful platform but be careful. I unwittingly signed up for a monthly subscription unbeknowning to me, I thought I was paying a one off payment. But, after getting in touch with... See more

Company details

  1. Information Service

About JustAnswer.co.uk

Information provided by various external sources

Our mission is simple: We help people.

JustAnswer makes fast, affordable expert help available to people everywhere. We help them solve problems and answer questions by connecting them online with doctors, lawyers, vets, mechanics, tech support and more.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50K reviews

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Martin was excellent

Martin was excellent
The girl was no help whatsoever as I did not have a reservation code
I paid 23 pounds

21 May 2026
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello Marie,

Thank you for your recent feedback. We noticed that your rating indicated a less-than-satisfactory experience, and we’d like to check in to see if we can do anything to improve.

Our goal is to provide the best possible service, and your insights would be incredibly helpful in ensuring we meet and exceed your expectations. If there’s anything specific we can assist with, please don’t hesitate to let us know.

We truly appreciate your time and look forward to making things right for you.

Regards,
Aiah, JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

Rated 5 out of 5 stars

Needed help to get my dashunds weight…

Needed help to get my dashunds weight under control as a was struggling to do it but the online vet helped me so much on how much food a should be giving her and how long to give it to her thank you so much here’s to a new Bailey

21 May 2026
Rated 5 out of 5 stars

Recommending Vineet

Vineet has been prompt at offering advice that is legally sound, and with a good understanding of the situation. I recommend him for legal advice.

21 May 2026
Rated 4 out of 5 stars

A fast and efficient service

A fast and efficient service. My request to speak to a technician was dealt with promptly, and the chap I spoke to was very helpful. I dropped a star because I couldn’t hear him very well, and as a result he had to repeat himself several times. Other than that, I was very pleased.

21 May 2026
Rated 1 out of 5 stars

Said £1....Charged £26

I paid £1 for a consult with a vet regardng my method on bandaging my pet birds leg to ensure it was safe as I wanted an expert opinion. Dont get me wrong, the advice was great and the vet i spoke to was very insightful - but i feel taken advantage of. It said a ' one time £1 payment' and checked my bank to see £26 taken. I only needed one consult and it said nowhere about subscribing when i paid the supposed £1. Cant pay my insurance now.

20 May 2026
Unprompted review
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello Mia,

We're truly sorry to hear about this. We’ve requested more info through Trustpilot. Please reply there so we can investigate further.

Best,
Hazel, JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

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