Just Insure Reviews 601

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for being professional, helpful, and efficient. Many people appreciate the ease of the service and the smooth user experience, often noting that the process of getting insured is straightforward and quick. However, some customers also noted issues with pricing, mentioning unexpected rate increases and feeling overcharged for miles not driven. A few other people also felt that customer service lacked empathy and that replies were sometimes slow or unhelpful.

What people talk about most

Price

Customers had ambiguous experiences with price. Many reviewers praise the affordability, low rates, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent customer... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

601 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

It is good for milage sensitive customers!

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't need to worry about anything; but gradual rate increase are unavoidable even though you're clean. That's why my experience reflects on the four stars.

16 October 2025
Rated 5 out of 5 stars

Lovely reps

Lovely reps. Especially Ray. As my car was totaled, some bonehead who had her face in her phone, came off a side street at speed and t-bone me and my sil, I hope to soon have a replacement and we shall start again.

17 September 2025
Rated 5 out of 5 stars

Lupita Anzaldo helped me so much with…

Lupita Anzaldo helped me so much with my experience today. I had an outstanding balance of like $300 because I forgot to upload my odometer. After I uploaded the odometer I asked her to adjust the balance which she did, and then she navigated me on how to top up my balance of $30 so I could have my insurance active again. She was a pleasure to work with and very professional.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied

I liked the way the company handled my car break-in. I like how professional Just Insure handle things financially. Customer service is great.

8 September 2025

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