Just Insure Reviews 602

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for being professional, helpful, and efficient. Many people appreciate the ease of the service and the smooth user experience, often noting that the process of getting insured is straightforward and quick. However, some customers also noted issues with pricing, mentioning unexpected rate increases and feeling overcharged for miles not driven. A few other people also felt that customer service lacked empathy and that replies were sometimes slow or unhelpful.

What people talk about most

Price

Customers had ambiguous experiences with price. Many reviewers praise the affordability, low rates, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent customer... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Difficult and inaccurate

Difficult and inaccurate.
My rates keep rising because you insist my credit score is not sufficient, but that is a blatant attempt to commit fraud, and I will be reporting this to the authorities now that I have gathered the needed evidence.

9 October 2025
Rated 5 out of 5 stars

Easy app and inexpensive.

Well, I happen to love an app'd business! There is no fuss as long as I do my part. Driving well, seatbelt, not speeding, and taking odometer readings on time. The app lets me Kno how much I have on my balance and the due date. CS always sends me important emails if I need to be doing Something I missed or forgot. I just love Just Insure. I've used other Ins apps but for the reasons above JI is the best so far! TY.

4 November 2025
Rated 3 out of 5 stars

I gave an indifferent review for an…

I gave an indifferent review for an indifferent company. No contact to inquire on my situation or needs, merely to take money from my bank account and give nothing in return except for next month's upcoming bill.
Should you expect better when that's the overall attitude? Business for the sake of business merits a review for the sake of reviews.

30 September 2025
Rated 5 out of 5 stars

You looking for cheap

You looking for cheap, and great customer service insurance, I recommend this insurance company will definitely serve you right!

23 September 2025
Just Insure logo

Reply from Just Insure

Thanks so much for your feedback! We appreciate your business.
-support@just.insure

Rated 2 out of 5 stars

Does not report to Lexis Nexis. Other companies think I’m uninsured.

Just Insure does not report that I have insurance to Lexis Nexis. Because of this, several companies see that I’m uninsured and consider me a risky customer. Just Insure only reports that I have auto insurance to the DMV, which is appreciated. But I wish they would go above and beyond and let everyone know that I have insurance. If I try to get an auto insurance quote from a new company, they ask me why I’ve been uninsured for months and they don’t believe me when I say that I am insured.

28 September 2025

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