Legit site and products delivered as described. Good communication, however, they will mark your order as shipped but it takes an extra few days for them to actually send the package. Had to follow up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered late Wednesday night, they shipped out the next morning and arrived in Brisbane on Saturday. Awesome time management and would have arrived Friday but being close to Christmas Aus Post was... See more
Company replied
This company is amazing. I recently placed an order and 1 vape was faulty, I emailed to advise and within minutes I received a reply from them and a new vape was organised as a replacement. Very highl... See more
Company replied
Nah bro ts NOT BOTTED I was skeptical when a buddy of mine introduce me to this vape company since I got scammed SO MANY TIMES in other vapes companies. When I replied to them they didn’t hesitate t... See more
Company replied
Company details
- #3 of 3 best companies in Electronic Cigarette Store
Written by the company
IMPORTANT UPDATE: Our official website has changed from just-vapes.com to justvapesau.com. Please ensure you only use justvapesau.com going forward. Just Vapes is Australia’s trusted destination for high-quality disposable vapes. We focus on fast shipping, fair prices, and genuine service, no fluff, just a straightforward experience. Please note that our official and only legitimate website is now https://justvapesau.com. Any other domains or copycat websites claiming to be “Just Vapes” are not affiliated with us and should be treated with caution. Shop smart, stay safe, and always verify you are on the correct site before ordering.
Contact info
288 George St, 2000, Sydney, Australia
- info@just-vapes.com
- just-vapes.com
4.5
Excellent
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I only order from Just vapes
I only order from Just vapes, when I can find a page that hasn’t closed down. unfortunately the last two times I ordered I got the Kuz pearl I got 5 all together and they all leaked besides one of them- My brother and I were so confused because normally they are fine and don’t leak. They were gone within a week! I also love the vape hubs however again with my last orders 2 out of 3 them tasted burnt from the very start. Super annoying I don’t know what has gone on. I have tried contacting multiple times and I have heard anything back at all. I would so overall I’ve spent 3 orders around $184 each order. Only 3/8 vapes we got worked and the other 5 were faulty!. Delivery normally is fast however last time it took almost a week. Went to make an order as they leaked and now can’t find the site.
29 June 2026
Unprompted review
Reply from Just Vapes
Hey Kristy
We're really sorry to hear about your experience. We did send you an email requesting your order details so we can investigate this further, but we haven't received a response yet.
I ordered two weeks ago and haven’t…
I ordered two weeks ago and haven’t seen any confirmation,heard anything. Emails, customer support Scott?? Well he just ignores me . I’ve spent over $230 Order number 12600. Could u please look into this
13 July 2026
Unprompted review
Reply from Just Vapes
Hey Tamara,
Thanks for taking the time to leave a review.
We're really sorry you've had a frustrating experience. We do our best to look after every customer. Very occasionally an order can run into an issue, but we'll always work to sort it out. We would never scam our customers.
We've had a look through our records and found order #12600 , which was received on 18 June. It was for 2x IGET Bar Pro under the name Belinda McLennan. Is that your order by any chance? If it is, our records show it was delivered on 23 June.
If that's not your order, then it sounds like your purchase may have been made through a scam website that's pretending to be us. We're really sorry if that's what's happened.
For anyone reading this review, just-vapesau.com is not affiliated with us. It is a fraudulent website impersonating our business. Unfortunately, if you place an order there, your payment is unlikely to be recoverable.
We've reported this scam website to the relevant authorities and have done everything we can to get it taken down, but unfortunately they haven't been able to take action.
Just to clarify as well, we don't have a live chat on our website, and no one named Scott Bryan works for us. If you were chatting with someone there, it was the scammer.
Please be careful and only contact us through our official channels.
✅ https://jstvps.com
✅ https://ozvapes.com
Other websites we own:
✅ https://just-vapes.com
✅ https://justvapesau.com
✅ https://newjustvapes.com
Scam website (DO NOT USE)
⛔ https://just-vapesau.com
Even though this wasn't an order placed through us, we'd still like to help. We'll do everything we can to sort this out for you. We'll send the package out to you free of charge, and if we're unable to supply the items, we'll happily organise a refund instead.
To do this, simply place the same order on one of our official websites without making payment, then email us the new order number at info@just-vapes.com. We'll take care of the rest.
Again, we're really sorry this happened to you and hope we can help make it right.
Couldn't ask for any better service and communication
G'day guys and girls I was one of probably many that got scammed and the true blue official just vapes site helped me out and gave me a free order ,, bloody awesome couldn't thank em enough 👏 👍 👌
11 July 2026
Unprompted review
Reply from Just Vapes
Thanks heaps for the kind words, Aaron! 👏 We’re glad we could help out and turn a bad experience into a better one.
We really appreciate your support and are always here to help where we can.
For anyone reading, please make sure you’re ordering through our official websites:
✅ jstvps.com
✅ ozvapes.com
Other websites we own:
✅ just-vapes.com
✅ justvapesau.com
✅ newjustvapes.com
Please be careful of scam sites (DO NOT USE):
⛔ justvapes.store
⛔ just-vapesau.com
Thanks again, mate! We appreciate it! 🙌
These guys are amazing
These guys are amazing, the customer service exceeded my expectations greatly.
They went above and beyond to correct the mistake at my end and we're very generous and prompt with all their responses.
Take my hat off to these guys and have no hesitation recommending them to anybody who would like to purchase Vapes online
10 July 2026
Unprompted review
Reply from Just Vapes
Thanks heaps for the awesome review, Craig! 🙌 We really appreciate your kind words.
Glad we could help sort things out and make your experience a good one. We always do our best to look after our customers and provide quick, friendly support.
For anyone reading, please make sure you’re ordering through our official websites:
✅ jstvps.com
✅ ozvapes.com
Other websites we own:
✅ just-vapes.com
✅ justvapesau.com
✅ newjustvapes.com
Scam sites (DO NOT USE):
⛔ just-vapesau.com
⛔ justvapes.store
Thanks again for the recommendation, Craig. We really appreciate the support! 👏
Made a purchase, paid, and then immediately ignored
Made a purchase and paid immediately. But from that moment on I heard nothing. No confirmation email about my purchase, no email to say it was being processed. I tried for a week to contact them through customer support on their website but I never get a reply. I sent 2 emails and both of those also did not get replies. Over $200 just gone, and zero communication.
29 June 2026
Unprompted review
Reply from Just Vapes
Hey Des,
We're really sorry you've had such a frustrating experience. We completely understand why you'd be upset, and that's definitely not the experience we want anyone to have.
Could you please contact us directly at info@just-vapes.com and send through any details you have, such as your order number, the email address you used, or your payment confirmation? We'll look into it straight away and do everything we can to sort it out for you.
If it turns out you've been affected by a fake website using our name, we'll help you further and make sure you're looked after, including compensation where appropriate. We just need a few more details so we can trace everything properly.
We'll do our best to get this resolved for you as quickly as possible.
I made an order worth 298,98$ two days…
I made an order worth 298,98$ two days ago and still didn’t get any confirmation email or shipping confirmation…I am worried about where my money is gone
6 July 2026
Unprompted review
Reply from Just Vapes
Hey Virgile,
We're sorry to hear about your experience.
We've checked our records and, at the moment, we can only see Order #309152, which was placed on 8 July.
Could you please contact us with the email address used for your order, or provide your order number if it's different? We'll be happy to look into this for you and make sure everything is sorted as quickly as possible.
We look forward to hearing from you.
Great help
I really appreciate the just vapes team for helping me get my problem resolved with a site that was trying to imitate them!
They have been responsive and communication was exceptional.
Thank you
6 July 2026
Unprompted review
Reply from Just Vapes
Hey Lana,
Thanks for taking the time to leave a review.
We're really sorry to hear about your experience. We understand how frustrating it is to place an order and not receive confirmation or a response.
We've checked our records but can't find any order or customer details matching your name. Based on what you've described, it looks like your order may have been placed through a scam website pretending to be us. We're really sorry this has happened.
For anyone reading this review, just-vapesau.com is not affiliated with us. It is a fraudulent website impersonating our business. We've reported it to the relevant authorities and have done everything we can to have it taken down, but unfortunately they have been unable to take action.
Our only official websites are:
* newjustvapes.com
* ozvapes.com
* just-vapes.com
* justvapesau.com
Even though this doesn't appear to be an order placed with us, we'd still like to help. Please email us at info@just-vapes.com with your order details and the amount paid, and we'll sort you out with either a replacement or reimbursement.
We're sorry this has happened and hope we can help get it sorted.
Order number 12568.
Order number 12568.
I made the payment on 29 June, and I was told that I would receive a tracking number by email shortly. However, I still haven't received anything. This is very disappointing, and it seems like I've been scammed. So stay clear from this website.
Now the website owner is saying in the reviews that someone is using a fake ID. But how is that possible if they have access to the website and the review system? Is everything connected, or are they working together to scam people?
Please stay clear again !!!!!!!
29 June 2026
Unprompted review
Reply from Just Vapes
Hi,
Thanks for taking the time to leave a review.
We're really sorry you've had a frustrating experience. We do our best to look after every customer. Very occasionally an order can run into an issue, but we'll always work to sort it out. We would never scam our customers.
We've had a look through our records and found order #12568, which was received on 18 June (not 19 June). It was for 3 x IGET Bar Pro Dynamic Mints under the name Jaimee Manser. Is that your order by any chance? If it is, our records show it was delivered on 24 June.
If that's not your order, then it sounds like your purchase may have been made through a scam website that's pretending to be us. We're really sorry if that's what's happened.
For anyone reading this review, just-vapesau.com is not affiliated with us. It is a fraudulent website impersonating our business. Unfortunately, if you place an order there, your payment is unlikely to be recoverable.
We've reported this scam website to the relevant authorities and have done everything we can to get it taken down, but unfortunately they haven't been able to take action.
Our only official websites are:
* newjustvapes.com
* ozvapes.com
* just-vapes.com
* justvapesau.com
If your order was placed on the fake website, we'd still like the chance to help. please drop us an email at info@just-vapes.com with the details of your order and the total amount you paid, and we'll either send you the products you ordered or reimburse you for what you've lost.
If you need anything else or would like an update, just email us at info@just-vapes.com and we'll get back to you within the hour during business hours.
We're sorry this has happened, and we hope we can help get it sorted.
Emailed to receive payment Info and…
Emailed to receive payment Info and sent the money. Have sent follow up emails and no reply’s. Clearly a scam
6 July 2026
Unprompted review
Reply from Just Vapes
Hey Olivia,
Thanks for reaching out and leaving a review.
We're sorry to hear you've had trouble with your order. We know how frustrating it can be when you're waiting for an update and don't hear back.
We've checked our system and found an order under the name Olivia Smith, order #8619, placed on 6 May for 2 x IGET Bar Pros, with delivery to Bedfordale WA 6112. Is this the order you're referring to? If so, our records show it was delivered on 11 May.
If you're referring to a different order, please send us the details at info@just-vapes.com and we'll look into it for you. Once we have the order information and amount paid, we'll sort it out with either a replacement or reimbursement.
Sorry again for the hassle, and we hope we can get this resolved for you.
Very disappointed
Very disappointed, I ordered on the 23rd of June, have shown bank receipts and still have not had any confirmation sent to me. I have emailed and spoke to the help me guy Scott, who seems to go to sleep when having a conversation after I have shown my details as paid. I think this site is a scam, I spent over $200.
23 June 2026
Unprompted review
Reply from Just Vapes
Hey Belinda, we're really sorry to hear about this. We can completely understand why you'd be upset after spending over $200.
We've gone through our system and can't find any order for you from 23 June. The last order we have under your details was placed on 17 June, and we also don't have anyone named Scott on our customer service team.
Because of that, we're concerned the order may have been placed on one of the scam websites that have been pretending to be us. Unfortunately, if that's the case, we won't have any record of the order, what was purchased or where it was meant to be delivered.
For reference, our only official websites are:
* just-vapes.com
* justvapesau.com
* newjustvapes.com
* ozvapes.com
We also only sell disposable vapes. Many of the fake websites advertise all sorts of other products like e-liquids, dry herbs, vaporisers and similar items, which we have never stocked.
Some scam websites we're aware of include:
* just-vapesau.com
* justvapesaustralia.com
We'll reach out to you by email today. If you could reply with any screenshots of the order, payment receipt and any other details you have, we'll investigate everything properly.
Even if the order was placed on one of these fake websites, we'll do everything we can to make it right. Whether that means sending you the products you were trying to order or refunding the money that was taken by the scammers, we'll work with you to find the best solution.
We're genuinely sorry you've had this experience and look forward to getting it sorted for you.
Cheers,
The Just Vapes Team
Just-vapesau is a scam
Just-vapesau is a scam, not linked to Just Vapes who I’ve previously ordered through without an issue.
Stay clear !!!
Update 9-Jul-26
I’ve revised my score to five stars given the team has reached out personally and not only addressed my previous issue, but resolved and provided timely customer focused solutions above my expectations; incredible team and highly recommend!
29 June 2026
Unprompted review
Reply from Just Vapes
Hi Stephen,
Thanks so much for taking the time to leave this review and help spread the word.
Unfortunately, you're absolutely right. There are scam websites pretending to be us, including just-vapesau.com, and they've been misleading customers by using a name that's very similar to ours.
For anyone reading this, our only official websites are:
* just-vapes.com
* justvapesau.com
* newjustvapes.com
* ozvapes.com
We really appreciate your support and we're glad you've had a positive experience ordering from us previously.
We'll also reach out to you by email. If you could reply with the details of the order you placed on the scam website, we'll look into it and do our best to make it right for you.
Thanks again for helping others avoid these scammers.
Cheers,
The Just Vapes Team
Love this store!
I’ve ordered from this store multiple times and they’ve always been incredibly reliable. Their customer service is outstanding, friendly, helpful, and quick to respond whenever I’ve had a question. Shipping is also extremely fast, with orders arriving sooner than expected every time. It’s rare to find a business that consistently delivers such great service, and I wouldn’t hesitate to recommend them to others. Thanks for always providing such a positive shopping experience!
26 June 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Chloe, really appreciate the support and kind words. Happy to hear you’ve had a great experience every time. Means a lot to the team and we’ll keep it up 👍
Overall Excellence, fast shipment and honest company
I can't recommend this company Just Vapes enough, they sell exactly what they offer with great customer support and fast shipment.
24 June 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Zeena, really appreciate the support. Glad you’re happy with the service and fast shipping. Cheers for the recommendation 👍
I am writing to express my extreme unhappiness
I am writing to express my extreme dissatisfaction with a recent order I placed through your website. What should have been a straightforward purchase of a new vape device has turned into a complete disaster, leaving me frustrated, out of pocket, and seriously questioning whether I will ever shop with your company again. This experience has been so poor that I felt compelled to document the entire saga
18 June 2026
Unprompted review
Reply from Just Vapes
Hi Orion, Sorry to hear you weren’t happy with how this all went, and we apologise for the hassle.
Looking back, we asked for a payment receipt on 16 June as we couldn’t initially match the bank transfer to your order. Once you sent that through, we confirmed it, and got things moving for dispatch as quickly as possible.
Vape sales has become quite challenging lately, with extra checks and processes we have to follow, and we are doing our best to keep things as smooth and simple as possible for customers. It can be difficult at times to manage everything, while still keeping orders moving quickly.
That said, we want to make sure this is properly sorted. Could you please let us know if you did end up receiving the order. If not, we are happy to either send a replacement straight away, or process a full refund, whichever you prefer.
We will also reach out to you by email now, and you can contact us anytime at info@just-vapes.com, and we will take care of it.
Sorry again for all the hassle 😞
Reply from Just Vapes
Thanks so much Teresa, really appreciate it. Glad you had a great experience with us 😊
Reply from Just Vapes
Thanks heaps Sally, glad it got to you quick 😊
Yep we’re just doing a site update at the moment. Just head to one of our new websites here:
https://newjustvapes.com/
https://ozvapes.com/
Both are run by the same crew
I have just placed an order and have…
I have just placed an order and have received no confirmation of my payment or my order and am getting absolutely no replies. Don’t think this is a legitimate site.
I have emailed you guys and you have given a very generic reply, all you have said is I didn’t order through you and to contact my bank and given me three other websites to contact you through. Absolutely ridiculous at this point
17 June 2026
Unprompted review
Reply from Just Vapes
Hey Kazza, sorry for the stress here, I understand why this would be worrying.
We can confirm we are a legitimate business, however there are also some scam websites using similar names to ours, which can unfortunately cause confusion.
Could you please contact us directly at info@just-vapes.com and send through any details you have such as your order number, email used, or payment confirmation. We will look it up straight away and sort it out for you.
If it turns out you were affected by a fake site using our name, we will also help you further and make sure you are looked after, including compensation where appropriate. We just need a bit more information so we can trace the order properly.
We’ll get this resolved for you quickly.
Excellent. Can't fault ..
I've bought from Just Vapes quite a few times and always get first class service and product. Super fast delivery at a competitive price. 5 Star ⭐⭐⭐⭐⭐
14 June 2026
Unprompted review
Reply from Just Vapes
Thanks heaps David, really appreciate the support. Glad you’re happy with the service, price and fast delivery. Cheers for the 5 stars ⭐⭐⭐⭐⭐
I got scammed by this website a few…
I got scammed by this website a few weeks ago. Spent over $350 and then never heard from them again. It was after the government shut the website down and I went into their new website. After reading some of these reviews feel like I've been completely scammed as my order number only had 5 digits. Not sure how to claim back my money as it was all the money I had to get my vapes if someone could please help me I'd greatly appreciate it.
6 June 2026
Unprompted review
Reply from Just Vapes
Hi Cale, we’re really sorry to hear your concerns, but we can assure you we would never scam anyone.
I’ve looked up your name in our system and I can only see one order from 6 days ago for 2 Vapehubs. That order was packed and sent the next day via AusPost Express to your address in South Perth, so it should already be in transit or delivered depending on the tracking status.
The new website you mentioned with the 5 digit order number is also ours, however I can’t find any order under your name that matches what you’ve described.
If there has been any confusion or something doesn’t look right, please contact us directly at info@just-vapes.com and we’ll sort it out for you. We’ll also reach out to you by email to double check everything.
No need to worry, you will never be out of pocket with us. You will either receive your order or a full refund, that is our promise.
Also ordered last week and now can't…
Also ordered last week and now can't get on. I emailed them and they told me a new site to go to and now that's not working so they told me to go to another one today which worked and I placed an order but have not paid yet as the order number I received was only 5 digits and the original justvapesau site had mentioned before that their order numbers are never 5 digits so don't know whether to trust it or not??
12 June 2026
Unprompted review
Reply from Just Vapes
Yep, the 5 digit order number is ours as well on the new system. The old site used a different format, but this one is correct.
Just email info@just-vapes.com and we’ll sort it for you quick 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.