Jurassic Bark Reviews 

1,069
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Many loyal buyers consistently appreciate the competitive prices, great product variety, and historically reliable service when purchasing pet food. Consumers frequently state that shipments used to arrive very quickly within just a couple of days. Some reviewers were not happy with recent delivery delays, unfulfilled orders, and missing items from their packages. People also mentioned that customer support takes a very long time to reply or completely fails to answer messages. Buyers find it deeply frustrating when communication breaks down while they are waiting for essential pet supplies.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, noting that while past transactions were fast and reliable,... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a distinct split in their fulfillment... See more

Response time

Reviewers express deep frustration with response time, highlighting a strong consensus regarding poor... See more

Product

Customers consistently note ambiguous experiences with product availability and quality. While some reviewers... See more

Service

Customers had ambiguous experiences with service, showing a strong division in opinions. Many long-term... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been a loyal customer for years, until now. It’s been a week, no delivery and the website is still showing that my order is unfulfilled. Price wise my Eden order is the same as other provid... See more

Company replied

Rated 3 out of 5 stars

*19th March 2026 update - I have added 2 stars to my 1 star review. Perhaps slightly out of pity given the barrage of negative reviews but also because I have received a full refund now from Juras... See more

Rated 2 out of 5 stars

Came back to this company having had a poor experience previously. However, things hadn’t improved. Placed order 21st December- website banner stated still ordering and delivering over the festive per... See more

Company replied

Rated 2 out of 5 stars

I’ve been ordering online for about 2 years with no issues, but part of my order from January 7th didn’t arrive. I emailed on the day, chased again and have rung every day leaving messages but haven’... See more


Company details

  1. Pet Store

Written by the company

Jurassic Bark Online, originally rooted in Littleport, Cambridgeshire, has grown to become one of the most popular pet supplies stores in the UK. We provide food and accessories for cats, dogs, small animals, exotic pets, and aquatic creatures. Our extensive range includes pet food, tags, leads, collars, and hygiene and veterinary products. At Jurassic Bark Online, we offer unbeatable prices without compromising on quality, ensuring top-notch pet food and exceptional customer service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,069)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Subscription monthly

I recently subscribed every month for my order of carnilove, this is working well, and every month my payment is taken and delivery usually next day, thank you so much for this service, its one less job I need to think about because jurrasic bark have it taken care off

28 January 2025
Rated 5 out of 5 stars

Great - as always

I have ordered many times (and will continue to do so) - they offer a wide range of high quality dog foods and the delivery is super quick every time.

27 January 2025
Rated 5 out of 5 stars

Exceptional service

We have been using for quite some time. Always great a reliable service. Have a few problems due to technical issues but both times customer service was absolutely brilliant

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and next day delivery

I ordered some dog food but accidentally got sent a different version of it (which can be a very easy mistake, only difference really is a different dog on the front of the packaging). I emailed them off the back of my order confirmation and got a response back from Josh who has great customer service and rectified the issue straight away. Will definitely order from here again, especially with the free next day delivery over a £45 spend

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Can I just say how helpful and fabulous…

Can I just say how helpful and fabulous this company is. I'm a bit rubbish sometimes with being on time with getting food for my dogs because there's so much going on and need next day delivery and this company are fabulous! Rosie and Bertie thank you muchly. I've used them so many times as their prices are very reasonable and the food is great quality. Thank you so much

10 January 2025
Unprompted review
Rated 3 out of 5 stars

Double payment taken and delayed delivery!

Previous orders with this company have been fine, but this time when I submitted the order the website said it would be delivered on 2nd Jan - it actually arrived 6th Jan. Also, they took the payment for it twice - I have advised them of that and they are now refunding the additional payment taken.

1 January 2025
Jurassic Bark logo

Reply from Jurassic Bark

Dear Sue,

Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced with your recent order.

Regarding the duplicate payment, this was due to a technical hiccup on our end, which our engineering team resolved promptly. We’re pleased to confirm that the additional payment has already been refunded, and we deeply regret any inconvenience this caused.

As for the delay in your delivery, this was unfortunately due to a knock-on effect from delays over the festive season, which impacted our logistics partners. We apologise for the confusion and frustration this caused, as we know how important timely delivery is to our customers.

We value your continued trust in us and are committed to ensuring a smoother experience in the future. Thank you for your understanding, and we look forward to serving you again soon.

Kind regards,
Lionel

Rated 5 out of 5 stars

First Class Customer Service

Courier badly let these guys down and sat on my delivery for several days. I contacted Jurassic Bark who resolved the issue very quickly and sent me a replacement on next day delivery with a different courier and then resolved the courier problems in the background. The customer service from Jurassic Bark was excellent and despite the initial delay I’ll be pleased to use them again as i know they will quickly resolve any problem should one arise.

27 December 2024
Rated 5 out of 5 stars

Great Pet Store

Having visited the store in person when we lived in the area, we know that it's a wonderful shop run by some great people. As such, when we moved up North, we have continued to purchase our large bags of dog food from their site.

Easy to navigate site. Transactions are always quick and easy. Deliveries have been prompt and straight forward.

Would highly recommend this independent pet store.

1 January 2025

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