Junk Bunk Reviews 694

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and efficiency, often highlighting how helpful they are during stressful situations. The service is frequently described as excellent, with many appreciating the quick response times and the ease of the removal process, even for challenging items. People also found the pricing to be reasonable and competitive compared to other companies, with many expressing satisfaction with the value received. However, some customers also noted issues with pricing, where the company attempted to increase the agreed-upon price significantly upon arrival, despite clear descriptions and photos provided beforehand. A few other people also felt that communication was misleading, leading to frustration and wasted time when services were not provided as expected.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency, politeness, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as polite, friendly, and efficient.... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers reporting reasonable, fair, and... See more

Response time

Customers had positive experiences with response times, with many reporting immediate replies and quick... See more

Product

Consumers find the product offerings to be ambiguous, with some highly recommending the service for removing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to organise. Friendly and accommodating staff. Kristof and Maria are excellent. No stress/problem. Arrived on time. just showed furnitures to remove. No more questions. cleared quickly with smil... See more

Rated 5 out of 5 stars

A team of two who arrived on time and removed our dining room table with four chairs and an arm chair. It took them 15 mins or even less. Very efficient/professional and respectful of our home whic... See more

Rated 5 out of 5 stars

This was the easiest sofa disposal I have ever done. Charming and helpful people on the phone and doing removal. I had been worrying unnecessarily about how they would get the large sofa out. Didn’t k... See more

Rated 5 out of 5 stars

The removal job is excellent! A man and a lady arrived in time as we scheduled and they worked efficiently and carefully without damaging any walls. I would lightly recommend their work if anyone ne... See more


Company details

  1. House Clearance Service

Written by the company

Rubbish Collection Company providing wide range of services such as household waste removal, garden waste collection, building waste removal, office clearance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

694 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I contacted these guys on short notice…

I contacted these guys on short notice after being let down by another company . They came within 45 mins and the guy got right to work. I kid you not within 12 mins he was done and out the door. Before paying he showed me that all the areas were left clean and he was polite.
I will use these again this year twice actually. I highly recommend them.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Great services

Great service. Great team! Appreciated the service and help as advertised. All done in one day from requesting for a quote to collection, will definitely use them again and recommend their services.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer - highly recommended

Perfect - service exactly as advertised, which you can’t always rely on these days.
Having submitted a quote request, I was contacted within 10 mins and a collection arranged for the following day. The team arrived on time, were friendly and removed everything with zero fuss. Yes, you pay more than you would for council collection but very reasonable for the service, including disposal of a fridge, and the flexibility.
I highly recommend and will use again.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Efficient. Friendly. Incredibly hard working. Punctual. Communicative. Excellent all round from admin to delivery. Very grateful for a superb top to bottom clear out of a much loved family home.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Junk Bunk were absolutely fantastic

Junk Bunk were absolutely fantastic, from start to finish. They contacted me back almost immediately, when I made an enquiry, in the evening! They booked me in straight away, for the very next morning. Their comms are brilliant-they kept in touch every step of the way and, most importantly, cleared all the rubbish, exactly as I requested & sent photos immediately, to verify. Highly recommend & will definitely use again!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

I had never had to use a removal…efficient and professional

I had never had to use a removal service before and tried a few companies that were disappointing because I had to chase them. But this company got back to be straight away. They were polite and efficient and on time. They cleared everything that had to be removed. I will definitely use them again and I have already recommended them to my friends and family.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent straightforward service. Easy to arrange, arrived on time and were professional and efficient. Anna in the office was great and v helpful. Would recommend and use again

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. They didn't charge more then what was agreed beforehand unlike other companies that raise the price 40 percent after the job is done. The people that came to my flat today from JunkBunk, a man and a women, very nice people. I highly recommend. Thank you guys.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service. Arrived on time. Efficient and polite ; it really is a pleasure dealing with this company. This is the fourth time I have used them and they have been absolutely marvellous on every occasion. I have and shall recommend them to anybody who needs this service.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service and good price

Straightforward. Have been looking for a decent rubbish clearance service in SE London for months. Finally! Clear communication, on time and price actually came at the lower end of what was quoted. Really happy with everything.

29 April 2025
Unprompted review
Rated 1 out of 5 stars

Wanted to charge nearly 2x as much as quoted

Was quoted £330-380 which seemed excessive but they could be here within a day. Sent pictures and descriptions of everything. They postponed the collection a day, which is ok as I wasn't in a hurry. When they arrived, they took new pictures and called back with a quote of £590 saying there's more than my pictures. There wasn't. Thankfully, I wasn't in a rush so I just sent them out.

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Very poor behaviour

Firstly prices advertised on website bear no resemblance to the price that I was actually quoted. On top of this I was asked to send comprehensive photos which I did and received a quote of the basis of the photos. When the operatives turned up to do the work I received a message to pay another £40 on top of the £380 quoted which was already expensive or they would not do the work. I had tenants moving in and had no choice so was held to ransom. I have now found out that the local council offer a similar service at about 20% of the price. I would not recommend, shop around.

21 March 2025
Unprompted review

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