Having regularly used Jumia with no previous problem we purchased a dustpan and brush which arrived incomplete ( 2 missing poles) & damaged packaging. We returned the item. We were informed by Jumia t... See more
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The toothbrush I bought stopped working after a few days - they wouldn't do anything about it as its after 7 days! Not even any feedback from their chinese supplier...don't trust Jumia - impossible to... See more
Jumia is good, fast shipping, easy returns, easy buying process. The only issues are: They could have a bigger product range, quality control of ads so sellers will ad products that are same as descr... See more
Jumia used to be reliable, and Im a frequent shopper for 3 years, and have been very pleased in general. Lately, however, almost every delivery had to be returned. Transport tonthe pickup statio... See more
Company details
Information provided by various external sources
Jumia Anniversary 2018 is now on- Kenya's No.1 Online Shopping Mall offers online shopping for electronics, books, shoes, fashion & more from top brands. Order now and enjoy pay on delivery
Contact info
Maua Close, Nairobi, Kenya
- jumia.co.ke
1.5
Bad
131 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very poor customer service
Very poor customer service thieves and liars !. Lack of respect for customers, poor quality on their goods...been customer for two years but after this, I'm done with them !. I ordered a Samsung s8 phone and it took over a month for Jumia to deliver. Once I got it, I couldn't download some apps such as Netflix and I got a message on Google Play store that said that my phone was not certified. I initiated a return/refund and they said that the phone was fine and that I tried to modify it and that's the reason it wasn't working so, they refused to refund me and stated if I don't accept the phone back, they will keep the phone and the money. This went on for a month emailing back and forth and whenever I called Customer Service they would put me on hold and not get back to me so I'll sit there waiting like or they'll hang up until I got the point not to bother. They also lied on multiple emails that they had tried to call me but I was unreachable but I never saw any missed calls from them. Finally, they have sent my phone to their warehouse on Mombasa road due to "them not being able to reach me on number provided" and that if I don't pick it up in 90 days, it will become their property. Still don't know when they tried to return it and so don't know how many days it's been in their warehouse. Never again !!!!! They are crooks !!!!
12 September 2020
Unprompted review
The products arrived on time and the…
The products arrived on time and the prices were fair. I prefer shopping online now
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16 June 2020
Unprompted review
Pathetic services
Pathetic services . selling 3ply surgical mask at 6k and delivery 2ply very low quality that what you advertise . customer service only there to take orders but not handle complaints. 6k is not a lot but you will loose big time
27 April 2020
Unprompted review
EXCELLENT SERVICE
The product arrived in time and was in perfect condition
14 February 2020
Unprompted review
The product are not what you see
The product are not what you see. I think they have fake products. I will never buy anything online with them after I bought a watch and a phone. Both had a cheap feeling opposite of what they advertise
24 December 2019
Unprompted review
fake products
13 November 2019
Unprompted review
The service was excellent
The service was excellent, the delivery came on time, the product was in good condition when it arrived.
6 September 2019
Unprompted review
This people are awesome and so accurate…
This people are awesome and so accurate on client needs.
Their delivery guys are friendly and so respectful
5 May 2019
Unprompted review
Very affordable products
9 April 2019
Unprompted review
Efficient Online Services
I ordered for a Lenovo Ideapad mini-laptop and received it within shortest time possible. It was also in perfect condition. I loved the service.
29 March 2019
Unprompted review
Jumia delivered the product I ordered…
Jumia delivered the product I ordered very promptly, an they communicated every step of the way, but the product was nothing close to how it was advertised to me
1 August 2018
Unprompted review
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