Jumia Kenya Reviews 

I added 4 items to my basket today, and on each individual item in the promotion section, it says: "free delivery for orders above ksh 1999." In my basket, when my order reaches the stated amount, a green logo appears saying "free delivery." As soon as I hit checkout, a delivery fee is added on.

Customer service was incredibly unhelpful, simply saying that its for selected items only - even though the promotion doesn't state that anywhere.

I even showed them the issue, sending them screenshots – as soon as I remove one item from my basket, the message says "missing ksh 200 to reach free delivery". Madness.

Feels like I'm being cheated.

Let’s talk about the headache that is Jumia Kenya. I reside in the United States and recently bought an Amazon fire stick for my wife who’s in Kenya. I’ve owned a couple of Firesticks throughout the years and know exactly how to operate them. Upon the arrival of the firestick the condition was great but we just couldn’t get the remote to connect. Through various attempts from watching YouTube videos the device still wouldn’t connect. We then made the decision to return it and buy a newer television instead. We contacted support and requested a refund because for one the device wasn’t working and we found an alternate solution. They then argued that we didn’t know what we’re doing and that they’d send us another one and guide us through setting it up. We accepted that and allowed them to send us another one. The following day they sent the package and looking inside we found 3 wrapped chapstick's. Talk about fuming!! We contacted them within the hour to ask them what was going on and they asked if we switched the packages out. They later went and did a review and found that they had a power outage and couldn’t determine if the package had been switched out. After a few days of going back and forth on trying to get a refund they still were determined on getting the package to us. It’s been 3 weeks no package and no return. I am beyond upset at their customer service and lack of communication and lastly their ability to care one bit about the customers concerns. If your reading this never purchase from them just go to your local store instead even if it calls for spending a bit more.

Jumia are fraudsters and they should be stopped from such appauling business practices, when it comes to refunds. I have never recieved my refund despite the customer care telling me it should reflect in 24 hours then 48 hours then 72 hours then 2 weeks. Buyer should beware when dealing with Jumia Kenya!

I received a fake Mielle rosemary oil and returned it.However,they didn’t even check my claims and returned the same product to me after a day.
Their customer service is not good,and they have been making me go in circles about the refund.

Be careful with this shop - jumia.co.ke!

While looking for a gift for a friend in Kenya, I came across massive inconsistencies.

Compare ALWAYS the prices with other providers urgently.
Some of the prices here are horrendous. Four times the price and more compared to the same offer in the neighbouring countries.
This is simply usury and fraud!

Neither the purchase price nor different taxes justify such price differences.

By the way, I found exactly the same product, also in Kenya, more than 55% cheaper than in this shop. And I will continue my search.

This makes the unfounded explanations of the online support seem ridiculous.
The support is useless and refers to currency differences. They have no idea what the real issue is and yet refuse to take responsibility and pass on the grievances to the appropriate superiors in marketing and sales.

My advice:
Hands off jumia.co.ke.
You will find the same offers much cheaper with competitors!

Jumia has the best commodities to buy and use

Jumia have good services, but the return process is very procedural.

We bought a vacuum. It was definitely not a Bosch and it was like a toy. We called to return it. They picked it up as promised. But refused to accept it as the box had been open. Of course it had, to see the product, but it was not damaged. So they would not return it. They lie and their goods are fake. DO NOT USE THIS COMPANY.

I would never advise anyone to buy anything from Jumia, we purchased a Hisence TV, 43inches and within 3 weeks, it was not functioning, tried following up with Jumia with empty promises, wish we trusted our instincts of wondering why there is a big difference with their prices with the products dealers...

Supply me with remote controller of TV AUCMA no LD32F3 PVA0135A

I bought an LED mini projector from Jumia. Upon receiving the item, I found out some of the components weren't working. For instance, the USB port could not read the Flash disk, and the memory card port couldn't read the memory card. I returned the item to the pick up point and they were to issue me with a refund in 5-7 days. The refund never came. Instead, the rejected the item I had returned, claiming that it was fully functional. Avoid jumia like a plague.

I have been happily ordering from Jumia for many years, unfortunately customer service has declined significantly, they do not respond to complaints, not even to threats. I was delivered a counterfeit product, which I only noticed when the product (Logitech M90 Wired Mouse) stopped working after 5 weeks. This is criminal, unfortunately Jumia customer service completely ignores the customer. So please check carefully when the products are delivered to see whether you have received a counterfeit.

For international shipping services Jumia Kenya is just crap. Use Kilimall its much better

My order is delayed by one week and I'm travelling on Friday yet you say it'll be delivered by Saturday now who'll receive the order since I won't be around. Never ordering from you guys again!

Quick delivery and Accurate product that i ordered and that is pretty much my expectation while online shopping.
Too bad the delivery guy was abit vulgar to me :-D

Avoid jumia at all cost I ordered a tv through them and someone leaked my details to an outside vendor.I don't know how it happened.They brought the tv now I am left without any guarantee, avoid Jumia

Only use them if you're ready to lose your money incase of a poor product!
I wouldn't recommend.

"THE SERVICE IS HORRIBLE...NO TRAINING...NO CARE...NO CONSEQUENCES...YOU'RE JUST STUCK"

MY RECOMMENDATION:

DO NOT USE THEM! (for anything)

Jumia food specifically offers flexibility and that's convenient,the food comes at least 10 minutes earlier than anticipated other than other food apps.
Smart riders who offer good services, follow instructions and conceive solutions faster,I really value jumia food.i hope this gets to them.Thank you jumia food kenya.

I have a Return that has not been addressed since 13th Jul for more than 12days.
Ref: JKE-67D-395978779-3869
The Products do not meet product description and Jumia is forcing me to accept the Items.