Julian Wadden Reviews 

707
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and always quick to respond to any questions or maintenance queries. People really appreciate the remarkably smooth process and exceptionally clear communication provided consistently throughout various property sales and rental agreements. Some reviewers were not happy with communication issues, noting unreturned phone calls, difficulties getting in touch, and delayed responses when trying to arrange viewings. A few other people also felt that certain staff members displayed an unhelpful attitude and were dismissive when addressing complex problems or unexpected sale complications.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, highlighting efficient property management and helpful staff.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and efficient... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had ambiguous experiences with contact. While reviewers praise regular telephone calls, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(707)

293 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s great to have a consistent person…

It’s great to have a consistent person to deal with to resolve any issues and Jade has been a true asset over the last few years dealing with issues and working hard to maintain communication during difficult times. Her hard work is much appreciated.

13 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Geoff,
 
Thank you for your kind review and for highlighting Jade's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Excellent letting agent — professional, responsive and helpful

We have been with Julian Wadden for many years. Thank you to the team at Julian Wadden especially Sophie Ormsby, our property manager, also Georgia Aldridge, Chelsea Percival, Stacey Rushworth, Jade Galtrey-Smith and Catherine Townley. All your help in arranging a tenancy and managing the property has been remarkable. Sophie deal with everything regarding managing our property and keep us informed at all times.

2 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Van,
 
Thank you for your kind review and for highlighting the whole teams great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Wanted to express how great it is…

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, and any issues my tenant may have are always handled promptly. Although I'm know that Chelsea has many clients, she has always made time to return my calls promptly and make herself available. Once I've asked Chelsea to action something, I know it will get done quickly and efficiently.

9 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Vanessa,
 
Thank you for your kind review and for highlighting Chelsea's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Highly recommended

An extremely easy and supportive process, thanks to Nicola and Tom for your support. We would highly recommend.

12 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear James,
 
Thank you for your kind review and for highlighting Nicola and Tom's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Jade Galtrey-Smith is amazing

Jade Galtrey- Smith has been my go to person throughout my tenancy & I can't fault her in any way. She is very prompt, very helpful & has always worked around my working times if things have ever needed to be done. She is a great asset to your team & I am very grateful I had her.

9 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Kitty,
 
Thank you for your kind review and for highlighting Jade's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Sophie Ormsby – Exceptional Property Management Professional

As a solicitor, I have had the privilege of working with Sophie Ormsby, who leads on Property Management, across a range of professional contexts spanning many years. Throughout that time, our professional relationship has remained consistently positive, constructive, and enduring.

Sophie operates to the highest professional standards. Her communication is prompt, clear, and grounded in practical understanding. She manages expectations with precision and approaches every engagement with genuine care and attention to detail. She brings perspective, balance, and a calm, solutions‑focused approach to even the most complex matters.

She anticipates practical needs before they arise, resolves logistical challenges with ease, and ensures well‑managed progress across all levels of interaction. Sophie is commercially sound, impactful in her decision‑making, and always fully apprised of legal updates in housing law. She is consistently proactive in navigating compliance requirements, anticipating legislative change, and ensuring her clients remain aligned with evolving obligations.

I continue to be impressed by her professionalism, reliability, and depth of expertise. Sophie is a credit to her organisation, and I recommend her without hesitation to landlords, agents, and property professionals seeking exceptional service within property management.

9 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good afternoon,
 
Thank you for your kind review and for highlighting Sophie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 4 out of 5 stars

A good example of customer service

It’s not always been great to have JW as our letting agents if I’m honest - but since we have had Annie E helping us as our assigned contact it’s a whole lot better. Prompt, polite, professional. The kind of service you’d expect but actually all too rare these days! Thank you Annie.

9 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Thank you, Anthony Delaney, for your kind words about Annie's great work. We truly appreciate your feedback and are glad to hear that her prompt, polite and professional service has made a positive difference for you. We strive for customer-centric support and will continue to improve our reliability and service quality, so please feel free to reach out if you need anything further.

Rated 5 out of 5 stars

As an older person I prefer to talk and…

As an older person I prefer to talk and not email as I don't always check my emails. Everytime I contact Chelsea, I find she responds very soon , and also in a polite professional manner.
Chelsea is always helpful and nothing seems a problem.
She is knowledgeable about the property and circumstances involved in the sale.

5 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Clare,
 
Thank you for your kind review and for highlighting Chelsea's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Great help

Abbey was really great and help me through out the whole moving process

1 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Andrew,
 
Thank you for your kind review and for highlighting Abby's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

My experience with abbey burrows was…

My experience with abbey burrows was ver profeinal she was very polite and helpful on all she did for us

12 December 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Simon,
 
Thank you for your kind review and for highlighting Abby's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Our agent Alice McAleer was great.

Our agent Alice McAleer was great.
This wasn't an easy or straightforward sale and Alice took over the case half way through, due to our previous agent leaving.
There were quite a few stumbling blocks, but Alice kept a level head when challenged and problem solved, brilliant....she wasn't working alone...a great team behind her. Thanks everyone

19 December 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Alison,
 
Thank you for your kind review and for highlighting Alice's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Brilliant experience selling my house…

Brilliant experience selling my house with Julian Wadden. Everyone I have been in touch with in the Stockport team has been so warm, smart and helpful, especially Eilish, Ryan and the other agents who did viewings. When a buyer backed out, they were prompt about remarketing it, and I really appreciated Eilish's advice when accepting offers. Highly recommend them - there's a reason why they are near the top of the league tables.

4 January 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Good morning,
 
Thank you for your kind review and for highlighting Eilish and Ryan's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Really happy with the service near my…

Really happy with the service at the end of my tenancy. James was freindly, informative and returned my full deposit in a timely manner. I was really pleased to have my full deposit back just before Christmas!

23 December 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear John,
 
Thank you for your kind review and for highlighting James' great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Called up for some advice about my…

Called up for some advice about my house that I let out myself. Spoke to James and even though Julian Wadden dont manage my proprty he was really helpful passing on advice about the changing law

22 December 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Kieran,
 
Thank you for your kind review and for highlighting James' great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Very helpful and lovely

Just used Julian Wadden to sign for my current flat and they were so lovely and helpful. The system they use to check your references did not work very well for me and my partner but Ellis did everything he could to sort it out and help us quickly. Would definitely choose them again!

16 December 2025
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Ellie,
 
Thank you for your kind review and for highlighting Ellis' great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
 
Kind regards,
 
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look