JULIAN FASHION SRL Reviews 

8,631
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 280 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery times and efficient shipping services, noting that packages always arrive safely and securely even when ordered from overseas. Purchasers are also extremely happy with the attractive sale prices, great discounts, and wide selection of authentic designer clothing and accessories available online. Some reviewers were not happy with unexpected extra costs, specifically mentioning expensive international delivery fees and costly return charges. People also noted that these additional postal expenses, customs fees, and ongoing carrier complications made receiving their online purchases significantly more difficult.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the fantastic quality, authentic designer... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast international... See more

Price

Reviewers highlight positive aspects of price, noting that the retailer offers great deals, competitive... See more

Service

People report overwhelmingly positive experiences with service, highlighting quick response times and... See more

Quality

Clients share positive opinions on quality, highlighting fantastic craftsmanship, perfect condition items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been purchasing from Julian Fashion for a long tim e- about 10 years or more and I love their selection of dresses and bags which are authentic and quickly shipped after payment. I've never had p... See more

Rated 5 out of 5 stars

I've purchased for over 10 years from this online e-tailer and the items always arrive in perfect brand new condition. Bought a dolce and gabbanna bag and a dress recently from the spring collection w... See more

Rated 5 out of 5 stars

Whenever I am looking for a designer handbags, Julian fashion has always been one of the online store I visit and always found something great and good sale price. Fast shipping and great communicatio... See more

Rated 5 out of 5 stars

I was quite worried since it was my first time purchasing such an expensive item, but they kept updating the delivery details, and the shipping was surprisingly fast even though it was coming from ove... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Children's Clothing Store
  4. Notions Store
  5. Shoe Store
  6. Women's Clothing Store

Written by the company

Julian Fashion is an international leading retailer for luxury fashion, based in Italy. With more than 60 years of retail presence, it counts 5 multi-brand boutiques and a growing e-commerce, offering a wide and curated selection of luxury fashion items for women, men and children, bringing together the world’s biggest brands with contemporary and emerging ones. Julian Fashion relies on a qualified Customer Care service in multiple languages and offers a fast and reliable delivery worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,631)

583 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I realized I ordered the wrong size for my Max Mara coat, and the team quickly and efficiently processed a size change request before shipping. The coat fits perfectly – thank you for the great service!

13 November 2025
Rated 2 out of 5 stars
JULIAN FASHION SRL logo

Reply from JULIAN FASHION SRL

Thank you for your feedback.
We are currently working on improving this aspect and evaluating solutions to make customs duties clearer and more transparent in the final price. We appreciate you taking the time to share your experience.

Julian Fashion Team

Rated 5 out of 5 stars

I love Julian Fashion!

Great Site! They’re privileges when you’re a loyal customer. You get private sales and great prices in the fashion items you would like to purchase.
I love Julian Fashion!

5 November 2025
Rated 2 out of 5 stars
JULIAN FASHION SRL logo

Reply from JULIAN FASHION SRL

Thank you for your review.

We understand the frustration with the high tariff charges.
However, it’s important to clarify that these costs are not set by retailers. Import duties for the United States are determined entirely by U.S. government trade policies and recent tariff increases, which have significantly raised the rates on many imported products.
At checkout, our system simply displays the exact amount required by U.S. customs based on the item’s origin and current regulations. We cannot change or reduce these charges in any way.

We truly appreciate your understanding, and if you ever need help checking duties before placing an order, we are always available to assist.

Julian Fashion Team

Rated 4 out of 5 stars

I ordered a Canada Goose MacMillan Parka

I ordered a Canada Goose MacMillan Parka through Julian Fashion. Delivery was really fast, even though I did not opt for the express delivery.
Something that puts me off is why the original packaging from Canada Goose is not included. Basically the jacket arrived without any extra packaging, which you would usually receive from Canada Goose.
The price was really great though.

13 November 2025
Unprompted review
Rated 4 out of 5 stars

Great Range Of Designer Clothing At…

Great Range Of Designer Clothing At Great Prices.
Easy to order and super-fast delivery.
Have used this website before so was confident in using again.
I'm knocking one star off though because the charge for UK delivery is £20.00 and returns, £32.00 which is unacceptable.
So you have to be very sure that what your ordering is going to fit.

8 October 2025
Rated 5 out of 5 stars

Nothing

You give me a special discount code and that was amazing thank you guys

20 October 2025
Rated 1 out of 5 stars

Disappointed the item I purchased was…

Disappointed the item I purchased was NOT as pictured. I bought a pair of Margiela Tabi boots and the item pictured was a rich camel/tan color with dark tan/brown heels. The boots I received was a nude color in matte leather with very pale beige heels. I compared to the photos closely and it is not the same boot in the photos. The difference in coloring cannot be just from poor lighting. However I checked the serial numbers listed and they are the same. I paid nearly 25% in duties to receive this in the US so it would be a big loss for me to return.

I cannot trust to buy from Julian in the future if the photos are not accurate. Very disappointing.

UPDATE:
Customer service sent me this reply: "As indicated in our policy:
5. PRODUCTS CHARACTERISTICS
5.1 The characteristics, photographs, and descriptions of the products on the Website are provided for informational purposes. While we aim to accurately represent each product, please note that they may not perfectly reflect the actual characteristics of the products due to variations in device display settings."

Furthermore, condescendingly, they sent me a screenshot of an accurate photo of the product from the Margiela website, that matches the item I received. Customer service reply said: "As you can see, the model you received matches the one you ordered. Furthermore, this model (S58WU0260P3753T4091) is listed with the images below on the official Maison Margiela website."

YES, I've already discovered this on my own after investigating why I received the wrong color. But this is not the color I bought based on the photos on the Julian website.

So basically they admit their product photos were incorrect and blame me, the customer, for not having double checked the serial number of the item with other websites. Outrageous.

The pair I received also arrived without a security tag that usually comes with Julian items, and a small scratch on the leather. So who knows if it was a return or a mix-up in their system. Either way, they are not offering any resolution for their false advertisement.

10 October 2025

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