I've been purchasing from Julian Fashion for a long tim e- about 10 years or more and I love their selection of dresses and bags which are authentic and quickly shipped after payment. I've never had p... See more
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Julian Fashion is an international leading retailer for luxury fashion, based in Italy. With more than 60 years of retail presence, it counts 5 multi-brand boutiques and a growing e-commerce, offering a wide and curated selection of luxury fashion items for women, men and children, bringing together the world’s biggest brands with contemporary and emerging ones. Julian Fashion relies on a qualified Customer Care service in multiple languages and offers a fast and reliable delivery worldwide.
Contact info
Viale Matteotti 31, 48015, Milano Marittima RA, Italy
- customercare@julian-fashion.com
- julian-fashion.com
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Excellent customer service
Excellent customer service! I realized I ordered the wrong size for my Max Mara coat, and the team quickly and efficiently processed a size change request before shipping. The coat fits perfectly – thank you for the great service!
Fast shipping to the US and great…
Fast shipping to the US and great selection. Highly recommend
May use AI-assist with repliesRead more
I love Julian Fashion!
Great Site! They’re privileges when you’re a loyal customer. You get private sales and great prices in the fashion items you would like to purchase.
I love Julian Fashion!
Really happy with the Fendi peekaboo
Really happy with the Fendi peekaboo. Nicely wrapped and fast shipment. Highly recommend Julian Fashion. Thanks 😊
Excellent service
I ordered a Canada Goose MacMillan Parka
I ordered a Canada Goose MacMillan Parka through Julian Fashion. Delivery was really fast, even though I did not opt for the express delivery.
Something that puts me off is why the original packaging from Canada Goose is not included. Basically the jacket arrived without any extra packaging, which you would usually receive from Canada Goose.
The price was really great though.
Fast shipment to US
incredibly quick shipping and item received in perfect condition as described
They deliver super fast and their…
They deliver super fast and their support service is the best, thank you Sara again for your help
Availability and quick service
Great Range Of Designer Clothing At…
Great Range Of Designer Clothing At Great Prices.
Easy to order and super-fast delivery.
Have used this website before so was confident in using again.
I'm knocking one star off though because the charge for UK delivery is £20.00 and returns, £32.00 which is unacceptable.
So you have to be very sure that what your ordering is going to fit.
Disappointed the item I purchased was…
Disappointed the item I purchased was NOT as pictured. I bought a pair of Margiela Tabi boots and the item pictured was a rich camel/tan color with dark tan/brown heels. The boots I received was a nude color in matte leather with very pale beige heels. I compared to the photos closely and it is not the same boot in the photos. The difference in coloring cannot be just from poor lighting. However I checked the serial numbers listed and they are the same. I paid nearly 25% in duties to receive this in the US so it would be a big loss for me to return.
I cannot trust to buy from Julian in the future if the photos are not accurate. Very disappointing.
UPDATE:
Customer service sent me this reply: "As indicated in our policy:
5. PRODUCTS CHARACTERISTICS
5.1 The characteristics, photographs, and descriptions of the products on the Website are provided for informational purposes. While we aim to accurately represent each product, please note that they may not perfectly reflect the actual characteristics of the products due to variations in device display settings."
Furthermore, condescendingly, they sent me a screenshot of an accurate photo of the product from the Margiela website, that matches the item I received. Customer service reply said: "As you can see, the model you received matches the one you ordered. Furthermore, this model (S58WU0260P3753T4091) is listed with the images below on the official Maison Margiela website."
YES, I've already discovered this on my own after investigating why I received the wrong color. But this is not the color I bought based on the photos on the Julian website.
So basically they admit their product photos were incorrect and blame me, the customer, for not having double checked the serial number of the item with other websites. Outrageous.
The pair I received also arrived without a security tag that usually comes with Julian items, and a small scratch on the leather. So who knows if it was a return or a mix-up in their system. Either way, they are not offering any resolution for their false advertisement.
Excellent price and service
Excellent price and service. Delivery was quick as they came from Italy.
No hidden charges. Happy to recommend.
Thanks
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