Juicers Reviews 

470
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the helpfulness of the team. Many people appreciate the competitive pricing and the wide selection of products available. Reviewers frequently mention the fast and efficient delivery service, with items arriving well-packaged and in perfect condition. However, some customers also noted issues with product quality, including receiving damaged items or products that failed shortly after purchase. A few other people also felt that spare parts were overpriced compared to other regions, and there were occasional problems with delivery logistics.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and performance.... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the super quick and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the superb build quality,... See more

Price

Reviewers mention positive feedback about price, with many finding competitive or brilliant prices for... See more

Service

People report positive experiences with service, often highlighting competitive pricing, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The juicer produces a great juice. However, not having had a juicer before, I am not qualified to judge how good it is compared to other makes. There seems to be quite a lot of the ingredients put in... See more

Rated 5 out of 5 stars

Item well packaged and speedily delivered by Juicers. Wonderful machine, exceptionally well made and does exactly what it is supposed to do with ease. Bread making in particular made easy, all compl... See more

Rated 5 out of 5 stars

I did not have a good experience. I ordered a Bamix Handheld Blender after I have had one for over 25 years which is still fully operational. No due diligence was spent in undertaking quality control.... See more

Rated 5 out of 5 stars

What a great company Juicers are. I have bought a Caso HW770 hot water dispenser and a Magimix toaster from them. The price was very favourable over other well known companies and free delivery was th... See more


4.3

Excellent

TrustScore 4.5 out of 5

470 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(470)

128 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing Customer Support and Warranty Experience

I’m updating my review following the company’s recent reply to my case. Unfortunately, my disappointment has only grown.

In their response, they again stressed “juice ingression” as the likely cause of the issue — even though they never inspected the unit. This has been their position from the beginning: repeating that juice ingression isn’t covered under warranty, rather than genuinely offering help. While they technically offered to inspect the unit, their messages were full of warnings that any finding of juice ingression would automatically void warranty support. This constant emphasis discouraged me from believing they'd handle it fairly.

I had already taken initiative to replace the bearings myself, but the loud noise remained — clearly coming from the motor. I briefly opened the machine to look inside, not to repair it, but just to understand what was going on after exhausting other options. There were no signs of juice leakage. Yet, they used this against me to void the warranty completely.

They also incorrectly stated the machine was “almost 5 years old” — it was just over 4. And despite using the juicer exactly as instructed in the manual, they blamed me for overfeeding without any real proof.

This experience has left me feeling misled, unsupported, and blamed for a fault I strongly believe was not due to misuse. I no longer trust this company’s customer service or warranty process and would not recommend them based on how they handled this situation.

19 November 2024
Unprompted review
Juicers logo

Reply from Juicers

I am very sorry to hear that you are unhappy. I have checked your order details and can see that you purchased your juicer in May 2020. Unfortunately, overtime with regular use, it is very easy to overfeed the juicer without realising because, the rate at which the juicer is fed will not be the same rate at which the juicer can process the produce and considering the lifespan of your juicer being close to 5 years old, there is a strong possibility that the change in the sound of the juicer which is the issue you are facing with the juicer has occurred due to juice ingression into the motor. We always like to be honest with customers upfront so that they are aware that if following inspection at the Service Department, it was confirmed that the cause of the issue was due to juice ingression, then this would not be covered under warranty. However, the Support team did offer for you to send the juicer to the Service Department for inspection and testing to confirm the fault and the findings would have been reported back to you. Ofcourse, if the issue with the motor was not due to juice ingression, then the Service Department would advise accordingly and advise the next steps forward to resolve the issue under warranty.

In regards to opening the motor, unfortunately, this can make the warranty void because, the machine should only really be opened by a authorised and specialist technician. Hence, whilst I appreciate that you have advised that you used the juicer according to the manufacturers guidance, with our experience of selling juicers, such an issue almost 5 years post purchase is normally due to juice ingression which is why we like to inform our customers upfront.

Rated 1 out of 5 stars

Not good customer service

Over the years I bought 2 juicers and 2 dehydrators from this company. But I'm not happy with my last juicer purchase. The juicer is very loud in compare to my previous one and the pulp is wet. I was asked to provide video and upload it to some link but I do not have time. If the company does not believe me that this juicer is either faulty or just not very good, that is not good service to me. I would be happy to purchase another juicer but will go elsewhere.
The seller provided link, I uploaded video and they said day later when the link expired that I need some other link to give them. They make it difficult to get anywhere. If they do not believe me that the product is not good quality and possibly faulty, I'm not spending more time to prove it. That shouldn't be a thing.

28 March 2025
Unprompted review
Juicers logo

Reply from Juicers

I am sorry that you are dissatisfied. I have read through your email correspondence with our support team and in the first instance, they ask for a short video to highlight the issue. You can send the video as a link through wetransfer.com which is free to use. This is to allow them to troubleshoot and also, to detect any fault with the juicer. This is also, to avoid the customer any inconvenience of having to package a product and return it if there is no fault with the juicer which can be avoided through remote trouble shooting by the support team. Hence, whilst I appreciate that you were not happy to provide a short video, it is to try and assist you. Please do continue you communicating with the support team as they are there to help with post purchase issues and are quite prompt in replying to emails.

Rated 5 out of 5 stars

Classy, caring company

I placed my order with Juicers.co.uk at approximately 14:45 and had the items in my hand at 14:00.
How good is that.
Also, about 15 minutes after placing my order a polite young gentleman telephoned me to explain that after checking the damaged box of an item I had ordered, it was noticed that the item inside had also been damaged, and would I be happy continuing with my order or would I like a refund.
I told him I would still want the other (main) items and would be perfectly happy with a partial refund.
I thought this was a classy touch, as most companies just send an email.
As mentioned above, the main items were immediately packed and prepared for despatch, and my PayPal refund was processed as quick as it can be done (I really dislike having to badger companies for refunds).
All in all, a great business that clearly cares for its customers, and I really couldn't recommend them highly enough.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We absolutely love our soft serve ice cream maker but after just a couple of uses there was a problem with the lid. I got in touch with Juicers.co.uk and after I explained the problem they arranged for a replacement lid to be sent to us. Excellent customer service! Thank you so very much for resolving our issue so swiftly.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

First time I have bought from this…

First time I have bought from this company, I was kept informed and the item was delivered quickly.
They were a very good price which was a plus
I would definitely recommend this company

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices, quick dispatch, arrived next day. Would definitely order again!

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Won’t refund me

Terrible service. I have a faulty product and they are refusing to refund me. Don’t buy from them.

27 February 2025
Unprompted review
Juicers logo

Reply from Juicers

I am very sorry that you are unhappy. I have read through the email correspondence with our support team and can confirm that the Manufacturer have been in contact with you to arrange collection of the faulty item and a full refund to be issued to you. In the interim, as you have submitted a Paypal chargeback, we have also responded to the case advising a full refund to be issued upon return of the item. Hence, I have to advise that you have provided false information that we are refusing to refund you as that is not the case at all.

Rated 5 out of 5 stars

Great price and service!

Great price and service from Juicers.co.uk! I ordered the KitchenAid Pasta roller 3-piece set and it came as expected. Perfect product and perfect delivery. Would highly recommend!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

KitchenAid 5KSMVSA Slicer & Shredder Attachment

Arrived Promply. Shedder is great, its an upgrade from the old kitchen aid shredder as we lost a part which couldnt be replaced. Must better than the older model and on offer so much cheaper than buying from Kitchen aid who were also less than helpful on replacing spare parts. Would highly recommend both shredder and juicers.co.uk

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery (Ankarsrum Mixer)

I bought an Ankarsrum mixer on Wednesday at midday. It was delivered on Thursday morning (less than 1 day delivery which I was really impressed with). The delivery provider they used was careful with the package. I also received a bonus Ankarsrum bowl worth £99, no other competitors were offering this. Would definitely buy from them again. :)

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Wilfa Mixer

Perfect product. Perfect Service. Could it be bettered?
I seriously doubt it. Thank you and best of luck to Juicers.👍

28 January 2025
Unprompted review

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